May 2009 - otrs - OTRS mailing lists

Backup/Restore
by Maurice James 05 May '09

05 May '09

Isnt the backup/restore script supposed to back the entire OTRS installation up? I recently had a server crash and had to rebuild my OTRS installation from scratch. When I restored the the OTRS installation using the resotre.pl script, the only tables that got restored was the article tables. All of the other data is gone i.e users, queues etc. Did I do something wrong or is backup.pl not meant to perform a complete OTRS system backup? Any help is appreciated

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Re: [otrs] Change queue without being owner
by Javier Barroso 05 May '09

05 May '09

Response to [1] (I can't reply from gmail :( now ) Ticket::Frontend::MoveSetState: did the trick [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html

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post install error : no webpage can be seen
by kris duff 05 May '09

05 May '09

Hello, I'm trying OTRS 2.3.4 a centos 5.2 installation with apache ( 2.2.11 ) and perl 5.8.8 ( x86_64 ). Often, in the apache error_log, I'm getting the following error message. [Mon May 4 10:20:13 2009] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/System/Web/InterfaceAgent.pm line 309. After I can see this message, I have to restart apache. I don't understand the problem. I don't know what I can do... Thank you for your help Kris __________________________________________________________________ Be smarter than spam. See how smart SpamGuard is at giving junk email the boot with the All-new Yahoo! Mail. Click on Options in Mail and switch to New Mail today or register for free at http://mail.yahoo.ca

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me.com
by Arthur Stephens 04 May '09

04 May '09

I am unable to send/reply to anyone using me.com services I edited the config file /opt/otrs/Kernel/Config/Defautls.pm that contains # CheckEmailInvalidAddress # (regexp of invalid email addresses) $Self->{CheckEmailInvalidAddress} = '@(aa|aaa|aaaa|aaaaa|abc|any|anywhere|anonymous|bar|demo|example|foo|hello|hallo|nospam|nowhere|null|some|somewhere|test|teste.|there|user|xx|xxx|xxxx)\.(..|...)$'; I removed 'me' from the above string. Restarted Apache but it still wiil not let me reply to anyone at me.com How do I get otrs to reload the new configuration -- Arthur Stephens Senior Sales Technician Ptera Wireless Internet Service PO Box 135 Liberty Lake, WA 99019 509-927-7837 For technical support visit http://www.ptera.net/support ----------------------------------------------------------------------------- "This message may contain confidential and/or propriety information, and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and are not intended to represent those of the company."

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Scheduled Task : IMAP on Windows
by Jeff Travers 04 May '09

04 May '09

I've configured a manual installation of OTRS on a Windows 2003 box. For the most part the program works correctly. I can send messages via an SMTP and manually pull messages into a queue via the "Run Now". I can't configure a task to pull the mail automatically. I've seen some posts mention the ability to setup a scheduled task to pull e-mail from an IMAP server but I haven't seen any solutions. I've tried modifying the .fetchmailrc.dis file and invoking that file via perl but I receive compilation errors. I'm not even sure if that's the file that needs to be invoked. Does fetchmail work on a Windows host? Has anyone had any luck running a scheduled task to fetch mail from an IMAP server on Windows? Any help is greatly appreciated.

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Re: [otrs] Configure SMTP instead of POP3
by abhilash potlapalli 04 May '09

04 May '09

No, we are using SMTP both for sending and retrieving.can we configure SMTP instead of POP3/IMAP for sending and receiving? --- On Sun, 3/5/09, Marco Vannini <marco.vannini(a)gmail.com> wrote: From: Marco Vannini <marco.vannini(a)gmail.com> Subject: Re: [otrs] Configure SMTP instead of POP3 To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Date: Sunday, 3 May, 2009, 12:55 PM mmmh smtp is used to send message, pop3 to retrieve, did you mean imap (that is the alternatives to pop3)? On Sun, May 3, 2009 at 2:29 PM, abhilash potlapalli <abhilash20_p(a)yahoo.com> wrote: Hi All, How can i configure SMTP instead of POP3 in postmastermail account. Rgds Abhilash Bollywood news, movie reviews, film trailers and more! Click here. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Bring your gang together. Do your thing. Find your favourite Yahoo! group at http://in.promos.yahoo.com/groups/

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Configure SMTP instead of POP3
by abhilash potlapalli 03 May '09

03 May '09

Hi All, How can i configure SMTP instead of POP3 in postmastermail account. Rgds Abhilash Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox

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Re: [otrs] auto response not working
by Michiel Beijen 01 May '09

01 May '09

As you might have noticed, you are experiencing issues with your smtp server configuration. The otrs version you are using only supports "plain" smtp, so no ssl. Please check your settings. Kind regards, Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Apr 30, 2009 5:58 PM, "Amanpreet Singh" <goforaman(a)gmail.com> wrote: hi, i have installed OTRS on Debian, its working fine sending & receiving the tickets, i have set a auto responder for new tickets in the queue, the problem is the sender of the ticket never receive the auto response, system log shows the following errors: OTRS-PM3-10[15211]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [1053/Test Ticket-032] created (TicketID=134,Queue=Suppo$ OTRS-PM3-10[15211]: [Error][Kernel::System::Email::SMTP::Send][Line:87]: Can't use from: ! Enable debug for more info! OTRS-PM3-10[15211]: [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [1053] ($ OTRS-PM3-10[15211]: [Notice][main::FetchMail] Fetched 1 email(s) from aman@eurus.net@pop.fatcow.com. when enable the debug,shows OTRS-PM3-10[11202]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [1051/Test Ticket-030] created (TicketID=132,Queue=Suppo$ OTRS-PM3-10[11202]: [Error][Kernel::System::Email::SMTP::Send][Line:127]: Can't connect to smtp.fatcow.com: Bad file descriptor! OTRS-PM3-10[11202]: [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [1051] ($ OTRS-PM3-10[11202]: [Notice][main::FetchMail] Fetched 1 email(s) from aman@eurus.net@pop.fatcow.com. help plz, thanks in advance. -- regards: Amanpreet Singh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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