May 2009 - otrs - OTRS mailing lists

Is SMTPS working on 2.4.0 beta 1 ???
by Santiago Gonzalez Rodriguez - OverTech Argentina 06 May '09

06 May '09

Hi, all. This is my first message to the list. I'm testing OTRS 2.4.0 beta 1 because the release history tells that it supports secure SMTP for outgoing mails, an excellent feature missing in previous versions. I want to know if this feature is working correctly because I cannot make OTRS sends an email using GMail SMTP (smtp.gmail.com) at port 587 as it works for me using Thunderbird as mail client. Every time I tried to send an email I get the error: Message: Can't connect to smtp.gmail.com: ! Traceback (4695): Module: Kernel::System::Email::SMTPS::Send (v1.1) Line: 92 Module: Kernel::System::Email::Send (v1.61) Line: 677 Module: Kernel::System::Ticket::Article::ArticleSend (v1.215) Line: 2018 Module: Kernel::Modules::AgentTicketCompose::Run (v1.66) Line: 418 Module: Kernel::System::Web::InterfaceAgent::Run (v1.42) Line: 826 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I'm not an expert with Perl but is not a difficult language to understand so I read the file SMTPS.pm and I found that at line 92 the system tries to establish the connection with the secure SMTP server and there is when it fails. For testing purpose, I tried to replace all the information from Gmail server with my ISP's SMTP server which works at port 25 and it's an standard SMTP. I left the option SMTPS although my ISP's server is not secure hoping getting an error of authentication, but that didn't happen. With this test the error I described was the same, except for the SMTP server address. I've got all needed Perl modules installed in my openSUSE 11.1, because OTRS can successfully retrieve emails from Gmail POP3S to create tickets. Any ideas? Thanks very much in advance to anyone that can give me a hint. Regards from Argentina. Santiago

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Newbie : OTRS on CentOS authenticating on Win2K3 LDAP
by Jan Vorster 06 May '09

06 May '09

Hi all, I've just setup OTRS on my CentOS 5 box and I want it to authenticate the users against an active directory running on Windows 2003 Server. I've read somewhere that you need to load Windows Services for Linux in order to have additional UNIX options on an Active Directory user. I did not read anyhting about this in the OTRS manual... so I was wondering if this is a necessary step. Needless to say that my attempts to log on to the AD from the OTRS web interface are failing. PS : A second question also... does the CentOS box need to be "on" the domain? Is this even possible? Thanks Jan

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Customer Company DB and Customer User DB ?
by Patrik Forsberg 06 May '09

06 May '09

Hi, Can you have one database with Customer Company and Customer ID and one with Customer Users ? Preferable where Customer Users gets built automagically from incoming/outgoing tickets to/from the customer ? --- Patrik Forsberg

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Two customers of a company can see each other tickets.
by Amanpreet Singh 06 May '09

06 May '09

hi, i am new to otrs, using otrs 2.2 on debian system, what i want is, two customer of a company ABC can see each other tickets by clicking [image: CompanyTickets] CompanyTickets<http://localhost/otrs/customer.pl?Action=CustomerTicketOverView&Type=Compan…> (in customer.pl). how to set ?? please help. -- regards: Aman

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auto response password test-02
by Amanpreet Singh 06 May '09

06 May '09

jvfmghmghm -- regards: Amanpreet Singh

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(no subject)
by Ashwin Patil 06 May '09

06 May '09

Regards Ashwin Patil ----------------------------------------------- Robosoft Technologies - Come home to Technology Disclaimer: This email may contain confidential material. If you were not an intended recipient, please notify the sender and delete all copies. Emails to and from our network may be logged and monitored. This email and its attachments are scanned for virus by our scanners and are believed to be safe. However, no warranty is given that this email is free of malicious content or virus.

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passing the wrong password in auto response
by Amanpreet Singh 06 May '09

06 May '09

hi, i am using otrs 2.2 on debian system, i have set the parameter Login: <OTRS_CUSTOMER_DATA_UserLogin> Password: <OTRS_CUSTOMER_DATA_UserPassword> in the auto response, it is passing the UserLogin right, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoding form or a garbage value. plz help thanks. --:Aman

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FW: [otrs-de] Verschiedensprachige Customer
by Frans Stekelenburg 06 May '09

06 May '09

Hello, It would be a very nice feature to be able to configure the preference of sending the (auto)reply, notification, including signatures and salutations, to a customer, based on their preferred language. Maybe already an existing feature request? Now I think the only alternative is using different queues (and e-mail addresses). (next thing is of course a mail filter script doing language detection on incoming mail of unknown customers ;-)) gr, Frans -----Original Message----- From: Frans Stekelenburg Sent: woensdag 6 mei 2009 12:02 To: otrs-de(a)otrs.org Subject: RE: [otrs-de] Verschiedensprachige Customer Hallo, Ich bin auch sehr interessiert in Alternativen, aber ich glaube das das jetzt nur möglich ist mit eine Queue per Sprache (deutsche Kunden, englischer Kunden etc., sogar mit eigene Mail Adresse). Es soll doch ein OTRS Feature sein, zu schicken abhängig die Kunde Sprache eingestellt. gr, Frans > -----Original Message----- > From: otrs-de-bounces(a)otrs.org [mailto:otrs-de-bounces@otrs.org] On > Behalf Of Ettinger, Peter > Sent: woensdag 6 mei 2009 08:17 > To: otrs-de(a)otrs.org > Subject: [otrs-de] Verschiedensprachige Customer > > Hallo Liste, > > habe bisher zu meiner Anfrage noch keine Antwort. > Mglw. wird das beim zweiten Anlauf besser ;-) > > Grüße > > <<<< > Hai Liste, > > ein Teil der Kunden, die uns Support Mails schicken, sitzen im Ausland. > Gibt es eine Möglichkeit die Standard Antworten wie z.B. die > Benachrichtigung bei Anlage eines neue Tickets, immer in der zum > Customer konfigurierten Sprache zu senden? > > Friedliche Grüße > Peter > > --------------------------------------------------------------------- > OTRS mailing list: otrs-de - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs-de > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de > > NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > http://www.otrs.com/de/support/enterprise-subscription/

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Auto response with Customer Username & Password
by Amanpreet Singh 06 May '09

06 May '09

hi to all, i am new to Otrs , using Otrs 2.2 on a Debian system, my auto response to customer working fine, but i want to send him the Username & Password along with URL(customer.pl) so that customer can check the status of ticket. how should i pass these fields to customer in auto response. Plz help. thanks -- regards: Amanpreet Singh

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test
by Ashwin Patil 06 May '09

06 May '09

test Regards Ashwin Patil ----------------------------------------------- Robosoft Technologies - Come home to Technology Disclaimer: This email may contain confidential material. If you were not an intended recipient, please notify the sender and delete all copies. Emails to and from our network may be logged and monitored. This email and its attachments are scanned for virus by our scanners and are believed to be safe. However, no warranty is given that this email is free of malicious content or virus.

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