July 2011 - otrs - OTRS mailing lists

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:51 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:20:42 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:15:08 +0200 id 00001F63.4E10BFBC.000064A1 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 1C16756600; Sun, 3 Jul 2011 19:15:19 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id CC5DC5655A for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:15:15 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id EC84EEE0B8 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 05772-02 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:14:55 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 9FE54ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:14:54 +0200 (CEST) Received: by pvg11 with SMTP id 11so5537566pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:14:52 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=hb3yMV/K5cRR0uzvi6LxHbTtVnVwkNx9sZZdZWCuX90=; b=SZjJs3xAKVqo+F/016+CuX1Bjq2v7oRIGkFc8R/IMGeoJmX/8P6PzTDg8XWz6umG9j u+CcMAYjwUGQQXyqSPRocjHj72GfU6T0+//PogSDVD1lop5lduUIzSZH2ktWFZ/SWoxZ Xq95PFZEpTG0kLjn6KM3oVWHeBg2CZRm+bRrY= Received: by 10.68.62.231 with SMTP id b7mr6685047pbs.225.1309720491450; Sun, 03 Jul 2011 12:14:51 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id d3sm86380pbh.69.2011.07.03.12.14.48 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:14:50 -0700 (PDT) Date: Mon, 04 Jul 2011 00:41:38 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10beeac40b_19886980e074422ef(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10beea49fa_19886980e07441852"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752546 ----==_mimepart_4e10beea49fa_19886980e07441852 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10beea49fa_19886980e074417d5"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e074421c0(a)itsupport.mail> ----==_mimepart_4e10beea49fa_19886980e074417d5 Date: Mon, 04 Jul 2011 00:41:38 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10beea8702_19886980e07441974(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:41 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:12:00 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 21:05:04 +0200 id 00001F64.4E10BD60.00005E73 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 83C565653E; Sun, 3 Jul 2011 19:05:16 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 914AB56530 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 19:05:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id D8A4AEDC5E for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:55 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 04871-04 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 30FB0ECE99 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 21:04:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5532695pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=JEpHQPWTuFl/4I3sBk5A/st42S2X3lZD9EM78fPwyi4=; b=VDT1AzpVahIMYLRwnkaGwrjNJ23ZWGu1Ba8FGnUcOEsUdojMGfwgIWW0Evn7cCPHV8 bAV1cz0kZWRB9QdCDVNvJkyUR2XKUmJhRscUZfv/WGL4GdCLpLwCI4j23kq+l0aB56U2 4PGSFmPQ42kJmm9wQ10GSCN2gsKgh/RHV4t6U= Received: by 10.68.13.230 with SMTP id k6mr6430974pbc.341.1309719890454; Sun, 03 Jul 2011 12:04:50 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id u6sm3437912pbh.32.2011.07.03.12.04.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 12:04:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:31:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10bc91aa781_1984d66dd07440420(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10bc91a6a79_1984d66dd07440094"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752536 ----==_mimepart_4e10bc91a6a79_1984d66dd07440094 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10bc91a2d70_1984d66dd074399c3"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91aa781_1984d66dd07440390(a)itsupport.mail> ----==_mimepart_4e10bc91a2d70_1984d66dd074399c3 Date: Mon, 04 Jul 2011 00:31:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10bc91a6a79_1984d66dd0744012(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

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[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:31 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 21:01:36 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:55:05 +0200 id 00001F45.4E10BB09.00005CA8 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 4AD4D56517; Sun, 3 Jul 2011 18:55:17 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id DBCFA564DF for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:55:14 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 13107EDC70 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:56 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-08 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:54:53 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id BF0F1EDC5E for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:54:52 +0200 (CEST) Received: by pvg11 with SMTP id 11so5527994pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:54:51 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=zwlXLKRZfnqO3o9DykiHPRB2nV0zZTtRrnmiWRQ0mLw=; b=RA2R0rYgpNr0BqDZnJhXPqpFX6qnCVqKcO5C+IFhKNjrOyYyBv/Jm3iXE/fGU7PhPu bxH8MBZMr7VOK8yhVZ6852Cw66zSsbs/OhqAa8hyap1XnjCpySU/c11TQmrn2kHk+ZMp l2uC40GcKlEp6Al4TOg3vCa8lEWQP0GvIxWJ4= Received: by 10.142.122.20 with SMTP id u20mr2571674wfc.388.1309719289937; Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id l13sm1953771wfe.12.2011.07.03.11.54.47 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:54:49 -0700 (PDT) Date: Mon, 04 Jul 2011 00:21:37 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10ba39fe20_1989389d127438684(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10ba39c118_1989389d127438234"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752530 ----==_mimepart_4e10ba39c118_1989389d127438234 Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10ba39840f_1989389d1274381ed"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39fe20_1989389d12743851f(a)itsupport.mail> ----==_mimepart_4e10ba39840f_1989389d1274381ed Date: Mon, 04 Jul 2011 00:21:37 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10ba39c118_1989389d1274383aa(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ------ On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:21 am, noreply(a)tamay-dogan.net wrote: WARNING: This is an automated message after you send out over 100 unsolicited messages to my account and others. Stop your customers spaming ME, my Mailinglists and my Mailservers, and any other users of <otrs(a)otrs.org>. by your crap service! We have nothing to do with YOUR Ticket-System! ======================================================================== >From root Sun Jul 3 20:51:11 2011 Return-Path: <otrs-bounces(a)otrs.org> X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mail.tamay-dogan.net X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=FREEMAIL_FROM,HTML_MESSAGE, T_DKIM_INVALID,T_RP_MATCHES_RCVD,T_TO_NO_BRKTS_FREEMAIL,WEIRD_PORT autolearn=ham version=3.3.1 Delivered-To: a-linux.ml4michelle(a)tamay-dogan.net Received: from lusen.otrs.org (lusen.otrs.org [::ffff:80.190.216.66]) by mail.tamay-dogan.net with esmtp; Sun, 03 Jul 2011 20:50:32 +0200 id 00001F45.4E10B9F8.00005BA5 Received: from lusen.otrs.org (localhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 68312564DF; Sun, 3 Jul 2011 18:50:46 +0000 (GMT) X-Original-To: otrs-otrs(a)lusen.otrs.org Delivered-To: otrs-otrs(a)lusen.otrs.org Received: from mail.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id C29FE564DA for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 18:50:45 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by mail.otrs.com (Postfix) with ESMTP id 215B6EE095 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:27 +0200 (CEST) Received: from mail.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 03014-06 for <otrs-otrs(a)lusen.otrs.org>; Sun, 3 Jul 2011 20:50:24 +0200 (CEST) Received: from mail-pv0-f182.google.com (mail-pv0-f182.google.com [74.125.83.182]) (using TLSv1 with cipher RC4-SHA (128/128 bits)) (No client certificate requested) by mail.otrs.com (Postfix) with ESMTP id 13E9CEBA39 for <otrs(a)otrs.org>; Sun, 3 Jul 2011 20:50:22 +0200 (CEST) Received: by pvg11 with SMTP id 11so5525714pvg.13 for <otrs(a)otrs.org>; Sun, 03 Jul 2011 11:50:21 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=date:from:to:message-id:subject:mime-version:content-type :content-transfer-encoding; bh=gBoW0Ho1/mVZxSDZF5s8Nl+PrFlKiHpvUhFB5MiSWHg=; b=WwK+IpT3FDA21vX/y7++OXzL1lOhz3aYCoAlmsSpgYNvkaaeC4WAwpHn8avm7ygzOU wY+cyW35Adn77iOz+WZwQrkYgWwVaHdYA9mVyeo2/IEMFijh6MvDF3+GRXBL6Oqo4xhq EKJzsljgPhc9+Ush+WjAuKNP6sy4zJd7akTdM= Received: by 10.142.122.27 with SMTP id u27mr2612811wfc.2.1309719019138; Sun, 03 Jul 2011 11:50:19 -0700 (PDT) Received: from ([61.16.188.194]) by mx.google.com with ESMTPS id x1sm3432167pbb.18.2011.07.03.11.50.16 (version=TLSv1/SSLv3 cipher=OTHER); Sun, 03 Jul 2011 11:50:18 -0700 (PDT) Date: Mon, 04 Jul 2011 00:17:06 +0530 From: KIRAN IT <kiran1432u(a)gmail.com> To: otrs(a)otrs.org Message-ID: <4e10b92aebda5_1984cae7b27436849(a)itsupport.mail> Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="--==_mimepart_4e10b92ae809d_1984cae7b274364da"; charset=utf-8 Content-Transfer-Encoding: 7bit Subject: [otrs] [Ticket #5488] CAS single sign on with perl authcas module X-BeenThere: otrs(a)otrs.org X-Mailman-Version: 2.1.11 Precedence: list Reply-To: "User questions and discussions about OTRS." <otrs(a)otrs.org> List-Id: "User questions and discussions about OTRS." <otrs.otrs.org> List-Unsubscribe: <http://lists.otrs.org/cgi-bin/options/otrs>, <mailto:otrs-request@otrs.org?subject=unsubscribe> List-Archive: <http://lists.otrs.org/pipermail/otrs> List-Post: <mailto:otrs@otrs.org> List-Help: <mailto:otrs-request@otrs.org?subject=help> List-Subscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs>, <mailto:otrs-request@otrs.org?subject=subscribe> Sender: otrs-bounces(a)otrs.org Errors-To: otrs-bounces(a)otrs.org X-TDMailSerialnumber: 10752516 ----==_mimepart_4e10b92ae809d_1984cae7b274364da Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_4e10b92ae4395_1984cae7b274363d8"; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92aebda5_1984cae7b274367b(a)itsupport.mail> ----==_mimepart_4e10b92ae4395_1984cae7b274363d8 Date: Mon, 04 Jul 2011 00:17:06 +0530 Mime-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Content-ID: <4e10b92ae809d_1984cae7b27436590(a)itsupport.mail> This is a notification from the Help Desk. ==Ticket History== On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ------ On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

[Ticket #5488] CAS single sign on with perl authcas module
by KIRAN IT 03 Jul '11

03 Jul '11

This is a notification from the Help Desk. On Jul 04, 2011 @ 12:16 am, michiel.beijen(a)otrs.com wrote: Hi Mikael, If you want to authenticate with CAS you only need to configure Apache to use mod_auth_cas (see https://wiki.jasig.org/display/CASC/mod_auth_cas) . When you have that set up you then can simply use the BasicAuth authentication for OTRS. We have multiple customers that are using this with good results. There's nothing that you should need to hack in OTRS for this. If you want you can contact us for commercial support. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/ ==Ticket History== On Jul 03, 2011 @ 03:31 am, mikael.kermorgant(a)gmail.com wrote: Hello, I have setup otrs 3.0.5 with single sign on based on apache and mod_cas. As this could be a problem when having different authentication scenarios for agents and customers, I have tried to setup a CAS auth module by copy/pasting code snippets here and there (I don't know perl...). I think I'm almost there but I have an annoying bug I'm asking help for now. I have created a CAS.pm file in /opt/otrs/Kernel/System/CustomerAuth ==== use CGI; use AuthCAS; use CGI; use CGI::Carp qw( fatalsToBrowser ); ... sub Auth { my ( $Self, %Param ) = @_; my $cas = new AuthCAS(casUrl => 'https://sso.paris.iufm.fr/cas'); my $app_url = 'http://support.paris.iufm.fr/otrs/customer.pl'; unless ($ENV{QUERY_STRING} =~ /ticket=/) { ### ### Redirect the User for login at CAS ### my $login_url = $cas->getServerLoginURL($app_url); printf "Location: $login_url\n\n"; exit 0; } $ENV{QUERY_STRING} =~ /ticket=([^&]+)/; my $ST = $1; my $User = $cas->validateST($app_url, $ST); # return user return $User; } ============ The problem is with the line "unless ($ENV{QUERY_STRING} =~ /ticket=/) {". It seems the $ENV{QUERY_STRING} is empty (not tested but I end in an infinite loop, due to falling in this condition evrytime) Would somebody have an idea about how to fix this check ? Regards, -- Mikael Kermorgant ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/5488

1 0

2 customer auth backends, first one being HTTPBasicAuth
by Mikael Kermorgant 02 Jul '11

02 Jul '11

Hello, I have an otrs 3.0.5 setup, currently authenticated by apache (HTTPBasicAuth) I would like to add the local db auth system for the customer backend, and have followed the method telled by the FAQ http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219 However, that did not work. Apache's error log kept telling me "Message: Need User!" Can somebody tell me if its due to HTTPBasicAuth which cannot be used with another auth backend, or if my setup has to be corrected ? Regards, -- Mikael Kermorgant

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Re: [otrs] [Ticket #1571] Customer Company
by Sarper SARIDAL 02 Jul '11

02 Jul '11

Today I received over 300 mails from KIRAN IT... Sent from my Windows Phone ------------------------------ From: KIRAN IT Sent: Saturday, July 02, 2011 3:03 PM To: otrs(a)otrs.org Subject: [otrs] [Ticket #1571] Customer Company *On Jul 02, 2011 @ 04:37 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva Ticket History ------------------------------ *On Jul 02, 2011 @ 04:36 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:36 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:36 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 04:15 pm, mark.shepard(a)canoe-ventures.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 04:15 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Hmm, so that brings up another question then. (Thanks again for your help on this.) How can I give my agents access to update customer and company information in case they are logging a ticket for a customer that has not yet been entered into the 'Customers' tab of OTRS (we're not connecting to an external customer DB)? It appears that by default, the Customers and Companies screens are only available to those with an 'admin' role. I tried to dig around, and it looks like I just need to open up AdminCustomerUser, so from Admin --> Sysconfig --> Framework --> Frontend::Admin::ModuleRegistration, I took a look at Frontend::Module###AdminCustomerUser, but the 'Group' already has both 'admin' and 'users'. Yet, those with 'user' permissions cannot access the Customers screen (they get an "Insufficient Rights: Message - No Permission to use this frontend module!" if they try to navigate to <host>/otrs/ index.pl?Action=AdminCustomerUser;Nav=Agent). Below is a screen capture of my settings for AdminCustomerUser... your help is much appreciated! -Mark [cid:image002.jpg@01CB92D7.2409D840] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, December 02, 2010 12:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:15 pm, en(a)otrs.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 04:15 pm, en(a)otrs.com wrote:* Mark, The problem is that your "users" group only has ro (read only) permission. If you want your agents defined in the users group to be able to register new customers and companies, just delete the entry "users" from the "Group ro". I attached a part of your same screen shot, highlighting the part your should remove. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:14 pm, en(a)otrs.com wrote:* Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:14 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:14 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:13 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:13 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 04:10 pm, mark.shepard(a)canoe-ventures.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 04:10 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Hmm, so that brings up another question then. (Thanks again for your help on this.) How can I give my agents access to update customer and company information in case they are logging a ticket for a customer that has not yet been entered into the 'Customers' tab of OTRS (we're not connecting to an external customer DB)? It appears that by default, the Customers and Companies screens are only available to those with an 'admin' role. I tried to dig around, and it looks like I just need to open up AdminCustomerUser, so from Admin --> Sysconfig --> Framework --> Frontend::Admin::ModuleRegistration, I took a look at Frontend::Module###AdminCustomerUser, but the 'Group' already has both 'admin' and 'users'. Yet, those with 'user' permissions cannot access the Customers screen (they get an "Insufficient Rights: Message - No Permission to use this frontend module!" if they try to navigate to <host>/otrs/ index.pl?Action=AdminCustomerUser;Nav=Agent). Below is a screen capture of my settings for AdminCustomerUser... your help is much appreciated! -Mark [cid:image002.jpg@01CB92D7.2409D840] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, December 02, 2010 12:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:09 pm, en(a)otrs.com wrote:* Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:09 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:08 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:08 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 04:08 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 03:46 pm, en(a)otrs.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 03:46 pm, en(a)otrs.com wrote:* Mark, The problem is that your "users" group only has ro (read only) permission. If you want your agents defined in the users group to be able to register new customers and companies, just delete the entry "users" from the "Group ro". I attached a part of your same screen shot, highlighting the part your should remove. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:42 pm, mark.shepard(a)canoe-ventures.com wrote:* Attachment: ------------------------------ *On Jul 02, 2011 @ 03:42 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Hmm, so that brings up another question then. (Thanks again for your help on this.) How can I give my agents access to update customer and company information in case they are logging a ticket for a customer that has not yet been entered into the 'Customers' tab of OTRS (we're not connecting to an external customer DB)? It appears that by default, the Customers and Companies screens are only available to those with an 'admin' role. I tried to dig around, and it looks like I just need to open up AdminCustomerUser, so from Admin --> Sysconfig --> Framework --> Frontend::Admin::ModuleRegistration, I took a look at Frontend::Module###AdminCustomerUser, but the 'Group' already has both 'admin' and 'users'. Yet, those with 'user' permissions cannot access the Customers screen (they get an "Insufficient Rights: Message - No Permission to use this frontend module!" if they try to navigate to <host>/otrs/ index.pl?Action=AdminCustomerUser;Nav=Agent). Below is a screen capture of my settings for AdminCustomerUser... your help is much appreciated! -Mark [cid:image002.jpg@01CB92D7.2409D840] From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, December 02, 2010 12:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, en(a)otrs.com wrote:* Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, en(a)otrs.com wrote:* Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, en(a)otrs.com wrote:* In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID. Regards, Elva ------------------------------ *On Jul 02, 2011 @ 03:41 pm, mark.shepard(a)canoe-ventures.com wrote:* Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts? Thanks, Mark From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm ------------------------------ *On Jul 02, 2011 @ 03:40 pm, ronnamijares(a)yahoo.com wrote:* Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa <en(a)otrs.com> escribió: De: Elva Novoa <en(a)otrs.com> Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." <otrs(a)otrs.org> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote: > Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober, Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------------------------------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1571

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Fwd: Re: [Ticket #976] convert email to ticket
by Claudio Prono 02 Jul '11

02 Jul '11

Ehi, what's up with this mailing list? From kiran1432u(a)gmail.com starting today, many many messages..... Claudio. -------- Messaggio originale -------- Oggetto: Re: [otrs] [Ticket #976] convert email to ticket Data: Sat, 2 Jul 2011 10:28:24 +0000 Mittente: Anant Jain <Anant.Jain(a)inmobi.com> Rispondi-a: User questions and discussions about OTRS. <otrs(a)otrs.org> A: 'otrs(a)otrs.org' <otrs(a)otrs.org> Why are we getting this spam? Or is this normal? AJ -- Sent from my BlackBerry on Airtel *From*: KIRAN IT [mailto:kiran1432u@gmail.com] *Sent*: Saturday, July 02, 2011 03:14 PM *To*: otrs(a)otrs.org <otrs(a)otrs.org> *Subject*: [otrs] [Ticket #976] convert email to ticket /On Jul 02, 2011 @ 03:11 pm, dm_jangulo(a)equifax.com.pe wrote:/ Thanks Leonardo, Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to ticket Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia Ticket History ------------------------------------------------------------------------ /On Jul 02, 2011 @ 03:10 pm, leonardo.certuche(a)itconsultores.com.co wrote:/ Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ------------------------------------------------------------------------ /On Jul 02, 2011 @ 03:05 pm, dm_jangulo(a)equifax.com.pe wrote:/ Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155 ------------------------------------------------------------------------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/976 ------------------------------------------------------------------------ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. !DSPAM:1,4e0ef93f140602123313485!

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[Ticket #976] convert email to ticket
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, dm_jangulo(a)equifax.com.pe wrote: Thanks Leonardo, Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] convert email to ticket Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ==Ticket History== On Jul 02, 2011 @ 03:10 pm, leonardo.certuche(a)itconsultores.com.co wrote: Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ------ On Jul 02, 2011 @ 03:05 pm, dm_jangulo(a)equifax.com.pe wrote: Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155 ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/976

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Please block "kiran1432u@gmail.com"
by Muhammad El-Sergani 02 Jul '11

02 Jul '11

Dear list admin, Please block the mentioned user!! It's a total nightmare now having to go through and manage all these new emails!! Thanks and Best Regards, Muhammad El-Sergani.

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