July 2011 - otrs - OTRS mailing lists

[Ticket #1565] Customer Company
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:40 pm, jos(a)xos.nl wrote: No Comment ==Ticket History== On Jul 02, 2011 @ 03:40 pm, ronnamijares(a)yahoo.com wrote: Hi! I have a question: What's the real function of the option Customer Company?, because i tried to created more than one customer in only one company, but a received this message: : Duplicate entry 'OnTop Inc.' for key 1, SQL: 'INSERT INTO customer_company ( customer_id, name, street, zip, city, country, url, comments, valid_id, create_time, create_by, change_time, change_by) VALUES ( 'jluis(a)cnti.gob.ve', 'OnTop Inc.', 'La Hoyada', '1010', 'Caracas', 'Venezuela', 'www.mcti.gob.ve', 'mcti', 1, current_timestamp, 7, current_timestamp, 7)' Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Thanks! ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1565

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[Ticket #1565] Customer Company
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:40 pm, ronnamijares(a)yahoo.com wrote: Hi! I have a question: What's the real function of the option Customer Company?, because i tried to created more than one customer in only one company, but a received this message: : Duplicate entry 'OnTop Inc.' for key 1, SQL: 'INSERT INTO customer_company ( customer_id, name, street, zip, city, country, url, comments, valid_id, create_time, create_by, change_time, change_by) VALUES ( 'jluis(a)cnti.gob.ve', 'OnTop Inc.', 'La Hoyada', '1010', 'Caracas', 'Venezuela', 'www.mcti.gob.ve', 'mcti', 1, current_timestamp, 7, current_timestamp, 7)' Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Thanks! ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1565

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[Ticket #1397] The browser you are using is too old. OTRS runs with a huge lists of
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, erik.van.ast(a)suzohapp.nl wrote: Hi all, Finally we have come somewhere with the upgrade from 2.4.7 to 3.0.2. I did all the steps described in the Manual and after some errors, I now get a login screen for OTRS, but it tells me : The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these" and I can't type anything in. Does someone have experience with this? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1397

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[Ticket #1388] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child ti...
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, crythias(a)gmail.com wrote: If I didn't have the need to link the tickets, I'd consider using a distribution list or procmail to copy the ticket to multiple recipients (ie, queue aliases for the otrs inbox). PostMaster would then apply the Queue based upon To: ==Ticket History== On Jul 02, 2011 @ 03:25 pm, nils.leideck(a)leidex.net wrote: Hi Roland, where is that filter attribute coming from??? X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I miss a part of you mail? Cheers, Nils ------ On Jul 02, 2011 @ 03:25 pm, roland.wolters(a)credativ.de wrote: Attachment: ------ On Jul 02, 2011 @ 03:25 pm, roland.wolters(a)credativ.de wrote: Hej list, I want to auto-sort a given incoming mail (identified by a subject string) as a parent into one queue with several child tickets in other queues. I thought this should be possible by adding a PostMaster Filter matching the given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" containing a comma separated list of the queues I want to create children in: "foo::bar,foo::zeta,alpha::beta". However, this does not seem to have any effect - the ticket is created in the RAW queue. If I add X-OTRS-Queue with "foo::something", a ticket is created in foo::something, and another one in the first queue mentioned in "X-OTRS- Children-In-Queues" - but they are not linked what so ever. So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to create a bunch of inter-linked parent and child tickets? DestQueue.pm looks to me like the way would be to insert "foo::bar,foo::zeta,::alpha::beta", just like I tried... Regards, Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 credativ GmbH, HRB Mönchengladbach 12080 Hohenzollernstr. 133, 41061 Mönchengladbach Geschäftsführung: Dr. Michael Meskes, Jörg Folz ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1388

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[Ticket #1388] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child ti...
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, nils.leideck(a)leidex.net wrote: Hi Roland, where is that filter attribute coming from??? X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I miss a part of you mail? Cheers, Nils ==Ticket History== On Jul 02, 2011 @ 03:25 pm, roland.wolters(a)credativ.de wrote: Attachment: ------ On Jul 02, 2011 @ 03:25 pm, roland.wolters(a)credativ.de wrote: Hej list, I want to auto-sort a given incoming mail (identified by a subject string) as a parent into one queue with several child tickets in other queues. I thought this should be possible by adding a PostMaster Filter matching the given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" containing a comma separated list of the queues I want to create children in: "foo::bar,foo::zeta,alpha::beta". However, this does not seem to have any effect - the ticket is created in the RAW queue. If I add X-OTRS-Queue with "foo::something", a ticket is created in foo::something, and another one in the first queue mentioned in "X-OTRS- Children-In-Queues" - but they are not linked what so ever. So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to create a bunch of inter-linked parent and child tickets? DestQueue.pm looks to me like the way would be to insert "foo::bar,foo::zeta,::alpha::beta", just like I tried... Regards, Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 credativ GmbH, HRB Mönchengladbach 12080 Hohenzollernstr. 133, 41061 Mönchengladbach Geschäftsführung: Dr. Michael Meskes, Jörg Folz ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1388

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[Ticket #1393] Restoring 2.4.7 backup into 3.0.2? Restore 2.4.7 linux into 2.4.7 Windows?...
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, erik.van.ast(a)suzohapp.nl wrote: Hi all, We are still not able to get our OTRS up and running again. We had version 2.4.7 working but after an upgrade to 3.0.2 nothing is working again. I am trying multiple things to get it running again, but I am almost out of options now. One thing I still want to try is install 3.0.2 with a clean install on a clean system (Ubuntu, OpenSuSe, etc) and after that import the backup of the 2.4.7. Is that somehow possible? Or can you only import the backup of 2.4.7 on a 2.4.7 install? If that's the case, is it worth a try to install 2.4.7 again on a clean machine and upgrade it to 3.0.2? Last question for now is if it's possible to import the 2.4.7 backup created on a OpenSuse 11.2 system into a 2.4.7 system installed on a Windows platform? We don't have much knowledge on Linux so when we can use OTRS on Windows, it would be great. Can anyone help us? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1393

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[Ticket #1390] ITSM Change Management
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, markus.esche(a)otrs.com wrote: Hi Rosanna. ==Ticket History== On Jul 02, 2011 @ 03:25 pm, rosanna.straccialano(a)miq.com wrote: Hi All, I'm having trouble understanding why you would need to create a Condition just to change the status of an ITSM Change. Can somebody please explain this to me or give me some examples, I can't seem to get this working. Thank you, Rosanna ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1390

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[Ticket #1390] ITSM Change Management
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, rosanna.straccialano(a)miq.com wrote: Hi All, I'm having trouble understanding why you would need to create a Condition just to change the status of an ITSM Change. Can somebody please explain this to me or give me some examples, I can't seem to get this working. Thank you, Rosanna ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1390

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[Ticket #1388] X-OTRS-Children-In-Queues in PostmasterFilter not creating parent-child ti...
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, roland.wolters(a)credativ.de wrote: Hej list, I want to auto-sort a given incoming mail (identified by a subject string) as a parent into one queue with several child tickets in other queues. I thought this should be possible by adding a PostMaster Filter matching the given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" containing a comma separated list of the queues I want to create children in: "foo::bar,foo::zeta,alpha::beta". However, this does not seem to have any effect - the ticket is created in the RAW queue. If I add X-OTRS-Queue with "foo::something", a ticket is created in foo::something, and another one in the first queue mentioned in "X-OTRS- Children-In-Queues" - but they are not linked what so ever. So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to create a bunch of inter-linked parent and child tickets? DestQueue.pm looks to me like the way would be to insert "foo::bar,foo::zeta,::alpha::beta", just like I tried... Regards, Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 credativ GmbH, HRB Mönchengladbach 12080 Hohenzollernstr. 133, 41061 Mönchengladbach Geschäftsführung: Dr. Michael Meskes, Jörg Folz ==Ticket History== On Jul 02, 2011 @ 03:25 pm, roland.wolters(a)credativ.de wrote: Attachment: ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1388

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[Ticket #1372] JavaScriptError: Cannot call method 'Init' of undefined
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, michiel.beijen(a)otrs.com wrote: Beste Nils, It seems like you did not run bin/otrs.RebuildConfig.pl - this makes the javascript not load in your browser. Please try! -- Michiel ==Ticket History== On Jul 02, 2011 @ 03:25 pm, nils(a)lemonbit.com wrote: Hello, We upgraded from OTRS 2.4.9 to OTRS 3.0.2 using the RPM package on CentOS 5.5. Everything seems to be working fine, but when we open the page to compose a new e-mail we get two JavaScript errors: ---- [ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 ---- We already tried removing these cache files, but they are regenerated and the error persists. As a result auto-complete and features (navigation) break... Has anyone else encountered this or does anyone know what is wrong here? How do we fix this? Nils. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1372

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