July 2011 - otrs - OTRS mailing lists

[Ticket #990] Additional features for packages
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, sergio(a)scs.eti.br wrote: Hi Anyone know if there are some additional features in the packages below? ITSMIncidentProblemManagement 2.0.2 ITSMServiceLevelManagement 2.0.2 ITSM 2.0.2 Currently, I have installed: OTRS 2.4.7 & ITSM 2.0.2. Sergio ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/990

1 0

[Ticket #979] webticket queue dispatch
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, ionel.gardais(a)tech-advantage.com wrote: Hi Alexandrer, Thanks for the tip. I tried to create a GenericAgent task saying : - From : *(a)domain.tld - Queue : Raw::webticket - State : New - Action : move to new_queue Unfortunatly, even when a new web ticket arrives into Raw::webticket and the user's email is "something(a)domain.tld", it is not moved to new_queue. Am I missing something ? Ionel ==Ticket History== On Jul 02, 2011 @ 03:11 pm, ionel.gardais(a)tech-advantage.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:11 pm, ahalle-otrs(a)radprax.de wrote: Gardais Ionel wrote : > How to dispatch new webticket to different queues, based on the > customer ? > > The default queue is Postmaster but Postmaster filters are not > applied to webtickets created inside the Postmaster queue. I though > of using a GenericAgent task but there are no "Incoming customer" > criteria to make the dispatch. [...] Hi Ionel, would a GenericAgent work that looks for the appropriate customers AND the ticket state "new" as a form of "incoming customer" ? As a side effect this would of course also match email tickets, so you would have to work around this, if the side effect does matter. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:10 pm, ionel.gardais(a)tech-advantage.com wrote: Hi, How to dispatch new webticket to different queues, based on the customer ? The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no "Incoming customer" criteria to make the dispatch. What is the correct way of doing this ? Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/979

1 0

[Ticket #980] installer.pl is giving an error in Log.pm line 230
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, freebsd(a)vfemail.net wrote: No Comment ==Ticket History== On Jul 02, 2011 @ 03:10 pm, freebsd(a)vfemail.net wrote: No Comment ------ On Jul 02, 2011 @ 03:10 pm, michiel.beijen(a)otrs.com wrote: Hi FreeBSD, It's an issue with your FreeBSD jails setup. See this thread from last year: http://lists.otrs.org/pipermail/otrs/2009-June/026720.html Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ ------ On Jul 02, 2011 @ 03:10 pm, freebsd(a)vfemail.net wrote: Dear List Members I had been trying to install otrs in my FreeBSD jail. I have followed all possible instructions, with no success. I have used the ports tree, also tried to download manually and set up. checked all possible perl modules, tried both installation from the ports and manual installation from CPAN. I even tried with different versions of perl, as suggested by some website. So far I have re-created the Jail at least four times -- and the same problem persists. Would appreciate if someone could please help. Thanks ---------------------------- when I go to the installer.pl URL, the message is Software error: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. For help, please send mail to the webmaster (freebsd@localhost), giving this error message and the time and date of the error. the apache log tells me [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR: OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Message: Can't remove shm for log: Function not implemented [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Traceback (8509): [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::new (v1.62) Line: 105 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: /home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmread at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. list of the installed packages are apache-2.2.16_1 Version 2.2.x of Apache web server with prefork MPM. apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache Portability Library arc-5.21o_1 Create & extract files from DOS .ARC files arj-3.10.22_4 Open-source ARJ aspell-0.60.6_3 Spelling checker with better suggestion logic than ispell autoconf-2.67 Automatically configure source code on many Un*x platforms autoconf-wrapper-20071109 Wrapper script for GNU autoconf automake-1.11.1 GNU Standards-compliant Makefile generator (1.11) automake-wrapper-20071109 Wrapper script for GNU automake bsdpan-Authen-SASL-2.15 Unknown perl module bsdpan-Bit-Vector-7.1 Unknown perl module bsdpan-Carp-Clan-6.04 Unknown perl module bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a class and its st bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level Interface to bzip2 compres bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface to zlib compressi bsdpan-Convert-ASN1-0.22 Unknown perl module bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database Interface bsdpan-DBI-1.615 DBI - Database independent interface for Perl bsdpan-Date-Pcalc-6.1 Unknown perl module bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message Authentication bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5 bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for IO::Compress modules bsdpan-MD5-2.03 MD5 - Perl interface to the MD5 Message-Digest Algorithm bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 strings bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message bsdpan-MailTools-2.07 Unknown perl module bsdpan-Net-IP-1.25 Net::IP - Perl extension for manipulating IPv4/IPv6 address bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken support bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl bsdpan-perl-ldap-0.4001 Unknown perl module ca_root_nss-3.12.6 The root certificate bundle from the Mozilla Project clamav-0.96.3_2 Command line virus scanner written entirely in C curl-7.21.1 Non-interactive tool to get files from FTP, GOPHER, HTTP(S) cyrus-sasl-2.1.23 RFC 2222 SASL (Simple Authentication and Security Layer) cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2 db41-4.1.25_4 The Berkeley DB package, revision 4.1 db42-4.2.52_5 The Berkeley DB package, revision 4.2 exim-mysql-4.72 High performance MTA for Unix systems on the Internet expat-2.0.1_1 XML 1.0 parser written in C fontconfig-2.8.0,1 An XML-based font configuration API for X Windows freetype2-2.4.2 A free and portable TrueType font rendering engine gd-2.0.35_7,1 A graphics library for fast creation of images gdbm-1.8.3_3 The GNU database manager gettext-0.18.1.1 GNU gettext package gmake-3.81_4 GNU version of 'make' utility gnupg-2.0.16_2 The GNU Privacy Guard help2man-1.38.2_1 Automatically generating simple manual pages from program o jpeg-8_3 IJG's jpeg compression utilities lha-1.14i_6 Archive files using LZSS and Huffman compression (.lzh file libassuan-2.0.0 IPC library used by GnuPG and gpgme libcheck-0.9.8 A unit test framework for C libgcrypt-1.4.6 General purpose crypto library based on code used in GnuPG libgpg-error-1.8 Common error values for all GnuPG components libiconv-1.13.1_1 A character set conversion library libksba-1.0.8 KSBA is an X.509 Library libltdl-2.2.10 System independent dlopen wrapper libspf2-1.2.9_1 Sender Rewriting Scheme 2 C Implementation libtool-2.2.10 Generic shared library support script m4-1.4.15,1 GNU m4 mysql-client-5.5.6_1 Multithreaded SQL database (client) mysql-server-5.5.6_1 Multithreaded SQL database (server) openldap-sasl-client-2.4.23 Open source LDAP client implementation with SASL2 support otrs-2.4.7_3 Open Ticket Request System p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two objects p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex files p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings using OpenSSL p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL pseudo-random number generat p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based crypt() f p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the encoding of d p5-Error-0.17016 Perl module to provide Error/exception support for perl: Er p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules p5-ExtUtils-Install-1.54 Perl extension to install files from here to there p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code p5-GD-2.45 A perl5 interface to Gd Graphics Library version2 p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents p5-HTML-Tagset-3.20 Some useful data table in parsing HTML p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 domain socket p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME p5-Mail-DKIM-0.38 Perl5 module to process and/or create DKIM email p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server p5-Mail-SPF-2.007 Reference implementation of the RFC 4408 SPF protocol p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for identifying spam p5-Mail-Tools-2.07 Perl5 modules for dealing with Internet e-mail messages p5-Module-Build-0.3607_1 Build and install Perl modules p5-Net-DNS-0.66_1 Perl5 interface to the DNS resolver, and dynamic updates p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for off-line testing p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL p5-Net-SSLeay-1.36 Perl5 interface to SSL p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and blocks thereo p5-PDF-API2-0.73_1 'The Next Generation' of Text::PDF::API p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl p5-Socket6-0.23 IPv6 related part of the C socket.h defines and structure m p5-Test-Harness-3.22 Run perl standard test scripts with statistics p5-Text-CSV-1.19 Composition and decomposition of comma-separated values p5-Text-Diff-1.37 Text::Diff - Perform diffs on files and record sets p5-TimeDate-1.20,1 Perl5 module containing a better/faster date parser for abs p5-URI-1.56 Perl5 interface to Uniform Resource Identifier (URI) refere p5-XML-FeedPP-0.41 Get an RSS file and parse it p5-XML-Parser-2.40 Perl extension interface to James Clark's XML parser, expat p5-XML-TreePP-0.39 Pure Perl implementation for parsing/writing xml files p5-YAML-Tiny-1.44 Read/Write YAML files with as little code as possible p5-gettext-1.05_3 Message handling functions p5-version-0.82 Perl extension for Version Objects pcre-8.10 Perl Compatible Regular Expressions library perl-threaded-5.12.2_2 Practical Extraction and Report Language pkg-config-0.25_1 A utility to retrieve information about installed libraries png-1.4.3 Library for manipulating PNG images portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and management tool s pth-2.0.7 GNU Portable Threads python26-2.6.6 An interpreted object-oriented programming language razor-agents-2.84 A distributed, collaborative, spam detection and filtering re2c-0.13.5 Compile regular expression to C (much faster final code tha ruby-1.8.7.248_5,1 An object-oriented interpreted scripting language ruby18-bdb-0.6.5_1 Ruby interface to Sleepycat's Berkeley DB revision 2 or lat screen-4.0.3_8 A multi-screen window manager unzoo-4.4_2 A zoo archive extractor wget-1.12_2 Retrieve files from the Net via HTTP(S) and FTP ------------------------------------------------- This message sent via VFEmail.net http://www.vfemail.net $14.95 Lifetime accounts - 1GB disk, No bandwidth quotas! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/980

1 0

[Ticket #979] webticket queue dispatch
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, ahalle-otrs(a)radprax.de wrote: Gardais Ionel wrote : > How to dispatch new webticket to different queues, based on the > customer ? > > The default queue is Postmaster but Postmaster filters are not > applied to webtickets created inside the Postmaster queue. I though > of using a GenericAgent task but there are no "Incoming customer" > criteria to make the dispatch. [...] Hi Ionel, would a GenericAgent work that looks for the appropriate customers AND the ticket state "new" as a form of "incoming customer" ? As a side effect this would of course also match email tickets, so you would have to work around this, if the side effect does matter. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ==Ticket History== On Jul 02, 2011 @ 03:10 pm, ionel.gardais(a)tech-advantage.com wrote: Hi, How to dispatch new webticket to different queues, based on the customer ? The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no "Incoming customer" criteria to make the dispatch. What is the correct way of doing this ? Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/979

1 0

[Ticket #985] Custom Params in static stats module
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, josh(a)moonfruit.com wrote: Hi, If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static, can I pass in a custom parameter via the command line? I call them using: /opt/otrs/bin/mkStats.pl -n 10000 -r josh -m "Stats", how can I adapt a module to take a new parameter? I know I can use -p to pass a param string (eg User=josh) but what do I need to add to the Param sub to make use of it? Thanks, Josh. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/985

1 0

[Ticket #980] installer.pl is giving an error in Log.pm line 230
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:10 pm, freebsd(a)vfemail.net wrote: No Comment ==Ticket History== On Jul 02, 2011 @ 03:10 pm, michiel.beijen(a)otrs.com wrote: Hi FreeBSD, It's an issue with your FreeBSD jails setup. See this thread from last year: http://lists.otrs.org/pipermail/otrs/2009-June/026720.html Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ ------ On Jul 02, 2011 @ 03:10 pm, freebsd(a)vfemail.net wrote: Dear List Members I had been trying to install otrs in my FreeBSD jail. I have followed all possible instructions, with no success. I have used the ports tree, also tried to download manually and set up. checked all possible perl modules, tried both installation from the ports and manual installation from CPAN. I even tried with different versions of perl, as suggested by some website. So far I have re-created the Jail at least four times -- and the same problem persists. Would appreciate if someone could please help. Thanks ---------------------------- when I go to the installer.pl URL, the message is Software error: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. For help, please send mail to the webmaster (freebsd@localhost), giving this error message and the time and date of the error. the apache log tells me [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR: OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Message: Can't remove shm for log: Function not implemented [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Traceback (8509): [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::new (v1.62) Line: 105 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: /home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmread at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. list of the installed packages are apache-2.2.16_1 Version 2.2.x of Apache web server with prefork MPM. apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache Portability Library arc-5.21o_1 Create & extract files from DOS .ARC files arj-3.10.22_4 Open-source ARJ aspell-0.60.6_3 Spelling checker with better suggestion logic than ispell autoconf-2.67 Automatically configure source code on many Un*x platforms autoconf-wrapper-20071109 Wrapper script for GNU autoconf automake-1.11.1 GNU Standards-compliant Makefile generator (1.11) automake-wrapper-20071109 Wrapper script for GNU automake bsdpan-Authen-SASL-2.15 Unknown perl module bsdpan-Bit-Vector-7.1 Unknown perl module bsdpan-Carp-Clan-6.04 Unknown perl module bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a class and its st bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level Interface to bzip2 compres bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface to zlib compressi bsdpan-Convert-ASN1-0.22 Unknown perl module bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database Interface bsdpan-DBI-1.615 DBI - Database independent interface for Perl bsdpan-Date-Pcalc-6.1 Unknown perl module bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message Authentication bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5 bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for IO::Compress modules bsdpan-MD5-2.03 MD5 - Perl interface to the MD5 Message-Digest Algorithm bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 strings bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message bsdpan-MailTools-2.07 Unknown perl module bsdpan-Net-IP-1.25 Net::IP - Perl extension for manipulating IPv4/IPv6 address bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken support bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl bsdpan-perl-ldap-0.4001 Unknown perl module ca_root_nss-3.12.6 The root certificate bundle from the Mozilla Project clamav-0.96.3_2 Command line virus scanner written entirely in C curl-7.21.1 Non-interactive tool to get files from FTP, GOPHER, HTTP(S) cyrus-sasl-2.1.23 RFC 2222 SASL (Simple Authentication and Security Layer) cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2 db41-4.1.25_4 The Berkeley DB package, revision 4.1 db42-4.2.52_5 The Berkeley DB package, revision 4.2 exim-mysql-4.72 High performance MTA for Unix systems on the Internet expat-2.0.1_1 XML 1.0 parser written in C fontconfig-2.8.0,1 An XML-based font configuration API for X Windows freetype2-2.4.2 A free and portable TrueType font rendering engine gd-2.0.35_7,1 A graphics library for fast creation of images gdbm-1.8.3_3 The GNU database manager gettext-0.18.1.1 GNU gettext package gmake-3.81_4 GNU version of 'make' utility gnupg-2.0.16_2 The GNU Privacy Guard help2man-1.38.2_1 Automatically generating simple manual pages from program o jpeg-8_3 IJG's jpeg compression utilities lha-1.14i_6 Archive files using LZSS and Huffman compression (.lzh file libassuan-2.0.0 IPC library used by GnuPG and gpgme libcheck-0.9.8 A unit test framework for C libgcrypt-1.4.6 General purpose crypto library based on code used in GnuPG libgpg-error-1.8 Common error values for all GnuPG components libiconv-1.13.1_1 A character set conversion library libksba-1.0.8 KSBA is an X.509 Library libltdl-2.2.10 System independent dlopen wrapper libspf2-1.2.9_1 Sender Rewriting Scheme 2 C Implementation libtool-2.2.10 Generic shared library support script m4-1.4.15,1 GNU m4 mysql-client-5.5.6_1 Multithreaded SQL database (client) mysql-server-5.5.6_1 Multithreaded SQL database (server) openldap-sasl-client-2.4.23 Open source LDAP client implementation with SASL2 support otrs-2.4.7_3 Open Ticket Request System p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two objects p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex files p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings using OpenSSL p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL pseudo-random number generat p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based crypt() f p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the encoding of d p5-Error-0.17016 Perl module to provide Error/exception support for perl: Er p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules p5-ExtUtils-Install-1.54 Perl extension to install files from here to there p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code p5-GD-2.45 A perl5 interface to Gd Graphics Library version2 p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents p5-HTML-Tagset-3.20 Some useful data table in parsing HTML p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 domain socket p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME p5-Mail-DKIM-0.38 Perl5 module to process and/or create DKIM email p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server p5-Mail-SPF-2.007 Reference implementation of the RFC 4408 SPF protocol p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for identifying spam p5-Mail-Tools-2.07 Perl5 modules for dealing with Internet e-mail messages p5-Module-Build-0.3607_1 Build and install Perl modules p5-Net-DNS-0.66_1 Perl5 interface to the DNS resolver, and dynamic updates p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for off-line testing p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL p5-Net-SSLeay-1.36 Perl5 interface to SSL p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and blocks thereo p5-PDF-API2-0.73_1 'The Next Generation' of Text::PDF::API p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl p5-Socket6-0.23 IPv6 related part of the C socket.h defines and structure m p5-Test-Harness-3.22 Run perl standard test scripts with statistics p5-Text-CSV-1.19 Composition and decomposition of comma-separated values p5-Text-Diff-1.37 Text::Diff - Perform diffs on files and record sets p5-TimeDate-1.20,1 Perl5 module containing a better/faster date parser for abs p5-URI-1.56 Perl5 interface to Uniform Resource Identifier (URI) refere p5-XML-FeedPP-0.41 Get an RSS file and parse it p5-XML-Parser-2.40 Perl extension interface to James Clark's XML parser, expat p5-XML-TreePP-0.39 Pure Perl implementation for parsing/writing xml files p5-YAML-Tiny-1.44 Read/Write YAML files with as little code as possible p5-gettext-1.05_3 Message handling functions p5-version-0.82 Perl extension for Version Objects pcre-8.10 Perl Compatible Regular Expressions library perl-threaded-5.12.2_2 Practical Extraction and Report Language pkg-config-0.25_1 A utility to retrieve information about installed libraries png-1.4.3 Library for manipulating PNG images portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and management tool s pth-2.0.7 GNU Portable Threads python26-2.6.6 An interpreted object-oriented programming language razor-agents-2.84 A distributed, collaborative, spam detection and filtering re2c-0.13.5 Compile regular expression to C (much faster final code tha ruby-1.8.7.248_5,1 An object-oriented interpreted scripting language ruby18-bdb-0.6.5_1 Ruby interface to Sleepycat's Berkeley DB revision 2 or lat screen-4.0.3_8 A multi-screen window manager unzoo-4.4_2 A zoo archive extractor wget-1.12_2 Retrieve files from the Net via HTTP(S) and FTP ------------------------------------------------- This message sent via VFEmail.net http://www.vfemail.net $14.95 Lifetime accounts - 1GB disk, No bandwidth quotas! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/980

1 0

[Ticket #980] installer.pl is giving an error in Log.pm line 230
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:10 pm, michiel.beijen(a)otrs.com wrote: Hi FreeBSD, It's an issue with your FreeBSD jails setup. See this thread from last year: http://lists.otrs.org/pipermail/otrs/2009-June/026720.html Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ ==Ticket History== On Jul 02, 2011 @ 03:10 pm, freebsd(a)vfemail.net wrote: Dear List Members I had been trying to install otrs in my FreeBSD jail. I have followed all possible instructions, with no success. I have used the ports tree, also tried to download manually and set up. checked all possible perl modules, tried both installation from the ports and manual installation from CPAN. I even tried with different versions of perl, as suggested by some website. So far I have re-created the Jail at least four times -- and the same problem persists. Would appreciate if someone could please help. Thanks ---------------------------- when I go to the installer.pl URL, the message is Software error: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. For help, please send mail to the webmaster (freebsd@localhost), giving this error message and the time and date of the error. the apache log tells me [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR: OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Message: Can't remove shm for log: Function not implemented [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Traceback (8509): [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::new (v1.62) Line: 105 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: /home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmread at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. list of the installed packages are apache-2.2.16_1 Version 2.2.x of Apache web server with prefork MPM. apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache Portability Library arc-5.21o_1 Create & extract files from DOS .ARC files arj-3.10.22_4 Open-source ARJ aspell-0.60.6_3 Spelling checker with better suggestion logic than ispell autoconf-2.67 Automatically configure source code on many Un*x platforms autoconf-wrapper-20071109 Wrapper script for GNU autoconf automake-1.11.1 GNU Standards-compliant Makefile generator (1.11) automake-wrapper-20071109 Wrapper script for GNU automake bsdpan-Authen-SASL-2.15 Unknown perl module bsdpan-Bit-Vector-7.1 Unknown perl module bsdpan-Carp-Clan-6.04 Unknown perl module bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a class and its st bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level Interface to bzip2 compres bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface to zlib compressi bsdpan-Convert-ASN1-0.22 Unknown perl module bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database Interface bsdpan-DBI-1.615 DBI - Database independent interface for Perl bsdpan-Date-Pcalc-6.1 Unknown perl module bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message Authentication bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5 bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for IO::Compress modules bsdpan-MD5-2.03 MD5 - Perl interface to the MD5 Message-Digest Algorithm bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 strings bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message bsdpan-MailTools-2.07 Unknown perl module bsdpan-Net-IP-1.25 Net::IP - Perl extension for manipulating IPv4/IPv6 address bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken support bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl bsdpan-perl-ldap-0.4001 Unknown perl module ca_root_nss-3.12.6 The root certificate bundle from the Mozilla Project clamav-0.96.3_2 Command line virus scanner written entirely in C curl-7.21.1 Non-interactive tool to get files from FTP, GOPHER, HTTP(S) cyrus-sasl-2.1.23 RFC 2222 SASL (Simple Authentication and Security Layer) cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2 db41-4.1.25_4 The Berkeley DB package, revision 4.1 db42-4.2.52_5 The Berkeley DB package, revision 4.2 exim-mysql-4.72 High performance MTA for Unix systems on the Internet expat-2.0.1_1 XML 1.0 parser written in C fontconfig-2.8.0,1 An XML-based font configuration API for X Windows freetype2-2.4.2 A free and portable TrueType font rendering engine gd-2.0.35_7,1 A graphics library for fast creation of images gdbm-1.8.3_3 The GNU database manager gettext-0.18.1.1 GNU gettext package gmake-3.81_4 GNU version of 'make' utility gnupg-2.0.16_2 The GNU Privacy Guard help2man-1.38.2_1 Automatically generating simple manual pages from program o jpeg-8_3 IJG's jpeg compression utilities lha-1.14i_6 Archive files using LZSS and Huffman compression (.lzh file libassuan-2.0.0 IPC library used by GnuPG and gpgme libcheck-0.9.8 A unit test framework for C libgcrypt-1.4.6 General purpose crypto library based on code used in GnuPG libgpg-error-1.8 Common error values for all GnuPG components libiconv-1.13.1_1 A character set conversion library libksba-1.0.8 KSBA is an X.509 Library libltdl-2.2.10 System independent dlopen wrapper libspf2-1.2.9_1 Sender Rewriting Scheme 2 C Implementation libtool-2.2.10 Generic shared library support script m4-1.4.15,1 GNU m4 mysql-client-5.5.6_1 Multithreaded SQL database (client) mysql-server-5.5.6_1 Multithreaded SQL database (server) openldap-sasl-client-2.4.23 Open source LDAP client implementation with SASL2 support otrs-2.4.7_3 Open Ticket Request System p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two objects p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex files p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings using OpenSSL p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL pseudo-random number generat p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based crypt() f p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the encoding of d p5-Error-0.17016 Perl module to provide Error/exception support for perl: Er p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules p5-ExtUtils-Install-1.54 Perl extension to install files from here to there p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code p5-GD-2.45 A perl5 interface to Gd Graphics Library version2 p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents p5-HTML-Tagset-3.20 Some useful data table in parsing HTML p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 domain socket p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME p5-Mail-DKIM-0.38 Perl5 module to process and/or create DKIM email p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server p5-Mail-SPF-2.007 Reference implementation of the RFC 4408 SPF protocol p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for identifying spam p5-Mail-Tools-2.07 Perl5 modules for dealing with Internet e-mail messages p5-Module-Build-0.3607_1 Build and install Perl modules p5-Net-DNS-0.66_1 Perl5 interface to the DNS resolver, and dynamic updates p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for off-line testing p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL p5-Net-SSLeay-1.36 Perl5 interface to SSL p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and blocks thereo p5-PDF-API2-0.73_1 'The Next Generation' of Text::PDF::API p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl p5-Socket6-0.23 IPv6 related part of the C socket.h defines and structure m p5-Test-Harness-3.22 Run perl standard test scripts with statistics p5-Text-CSV-1.19 Composition and decomposition of comma-separated values p5-Text-Diff-1.37 Text::Diff - Perform diffs on files and record sets p5-TimeDate-1.20,1 Perl5 module containing a better/faster date parser for abs p5-URI-1.56 Perl5 interface to Uniform Resource Identifier (URI) refere p5-XML-FeedPP-0.41 Get an RSS file and parse it p5-XML-Parser-2.40 Perl extension interface to James Clark's XML parser, expat p5-XML-TreePP-0.39 Pure Perl implementation for parsing/writing xml files p5-YAML-Tiny-1.44 Read/Write YAML files with as little code as possible p5-gettext-1.05_3 Message handling functions p5-version-0.82 Perl extension for Version Objects pcre-8.10 Perl Compatible Regular Expressions library perl-threaded-5.12.2_2 Practical Extraction and Report Language pkg-config-0.25_1 A utility to retrieve information about installed libraries png-1.4.3 Library for manipulating PNG images portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and management tool s pth-2.0.7 GNU Portable Threads python26-2.6.6 An interpreted object-oriented programming language razor-agents-2.84 A distributed, collaborative, spam detection and filtering re2c-0.13.5 Compile regular expression to C (much faster final code tha ruby-1.8.7.248_5,1 An object-oriented interpreted scripting language ruby18-bdb-0.6.5_1 Ruby interface to Sleepycat's Berkeley DB revision 2 or lat screen-4.0.3_8 A multi-screen window manager unzoo-4.4_2 A zoo archive extractor wget-1.12_2 Retrieve files from the Net via HTTP(S) and FTP ------------------------------------------------- This message sent via VFEmail.net http://www.vfemail.net $14.95 Lifetime accounts - 1GB disk, No bandwidth quotas! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/980

1 0

[Ticket #976] convert email to ticket
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:10 pm, leonardo.certuche(a)itconsultores.com.co wrote: Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ==Ticket History== On Jul 02, 2011 @ 03:05 pm, dm_jangulo(a)equifax.com.pe wrote: Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155 ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/976

1 0

[Ticket #980] installer.pl is giving an error in Log.pm line 230
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:10 pm, freebsd(a)vfemail.net wrote: Dear List Members I had been trying to install otrs in my FreeBSD jail. I have followed all possible instructions, with no success. I have used the ports tree, also tried to download manually and set up. checked all possible perl modules, tried both installation from the ports and manual installation from CPAN. I even tried with different versions of perl, as suggested by some website. So far I have re-created the Jail at least four times -- and the same problem persists. Would appreciate if someone could please help. Thanks ---------------------------- when I go to the installer.pl URL, the message is Software error: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. For help, please send mail to the webmaster (freebsd@localhost), giving this error message and the time and date of the error. the apache log tells me [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR: OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Message: Can't remove shm for log: Function not implemented [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Traceback (8509): [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: Kernel::System::Log::new (v1.62) Line: 105 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: /home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53 [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Use of uninitialized value in shmread at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 2010] installer.pl: Function not implemented at /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. list of the installed packages are apache-2.2.16_1 Version 2.2.x of Apache web server with prefork MPM. apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache Portability Library arc-5.21o_1 Create & extract files from DOS .ARC files arj-3.10.22_4 Open-source ARJ aspell-0.60.6_3 Spelling checker with better suggestion logic than ispell autoconf-2.67 Automatically configure source code on many Un*x platforms autoconf-wrapper-20071109 Wrapper script for GNU autoconf automake-1.11.1 GNU Standards-compliant Makefile generator (1.11) automake-wrapper-20071109 Wrapper script for GNU automake bsdpan-Authen-SASL-2.15 Unknown perl module bsdpan-Bit-Vector-7.1 Unknown perl module bsdpan-Carp-Clan-6.04 Unknown perl module bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a class and its st bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level Interface to bzip2 compres bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface to zlib compressi bsdpan-Convert-ASN1-0.22 Unknown perl module bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database Interface bsdpan-DBI-1.615 DBI - Database independent interface for Perl bsdpan-Date-Pcalc-6.1 Unknown perl module bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message Authentication bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5 bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for IO::Compress modules bsdpan-MD5-2.03 MD5 - Perl interface to the MD5 Message-Digest Algorithm bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 strings bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message bsdpan-MailTools-2.07 Unknown perl module bsdpan-Net-IP-1.25 Net::IP - Perl extension for manipulating IPv4/IPv6 address bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken support bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl bsdpan-perl-ldap-0.4001 Unknown perl module ca_root_nss-3.12.6 The root certificate bundle from the Mozilla Project clamav-0.96.3_2 Command line virus scanner written entirely in C curl-7.21.1 Non-interactive tool to get files from FTP, GOPHER, HTTP(S) cyrus-sasl-2.1.23 RFC 2222 SASL (Simple Authentication and Security Layer) cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2 db41-4.1.25_4 The Berkeley DB package, revision 4.1 db42-4.2.52_5 The Berkeley DB package, revision 4.2 exim-mysql-4.72 High performance MTA for Unix systems on the Internet expat-2.0.1_1 XML 1.0 parser written in C fontconfig-2.8.0,1 An XML-based font configuration API for X Windows freetype2-2.4.2 A free and portable TrueType font rendering engine gd-2.0.35_7,1 A graphics library for fast creation of images gdbm-1.8.3_3 The GNU database manager gettext-0.18.1.1 GNU gettext package gmake-3.81_4 GNU version of 'make' utility gnupg-2.0.16_2 The GNU Privacy Guard help2man-1.38.2_1 Automatically generating simple manual pages from program o jpeg-8_3 IJG's jpeg compression utilities lha-1.14i_6 Archive files using LZSS and Huffman compression (.lzh file libassuan-2.0.0 IPC library used by GnuPG and gpgme libcheck-0.9.8 A unit test framework for C libgcrypt-1.4.6 General purpose crypto library based on code used in GnuPG libgpg-error-1.8 Common error values for all GnuPG components libiconv-1.13.1_1 A character set conversion library libksba-1.0.8 KSBA is an X.509 Library libltdl-2.2.10 System independent dlopen wrapper libspf2-1.2.9_1 Sender Rewriting Scheme 2 C Implementation libtool-2.2.10 Generic shared library support script m4-1.4.15,1 GNU m4 mysql-client-5.5.6_1 Multithreaded SQL database (client) mysql-server-5.5.6_1 Multithreaded SQL database (server) openldap-sasl-client-2.4.23 Open source LDAP client implementation with SASL2 support otrs-2.4.7_3 Open Ticket Request System p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two objects p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex files p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings using OpenSSL p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL pseudo-random number generat p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based crypt() f p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the encoding of d p5-Error-0.17016 Perl module to provide Error/exception support for perl: Er p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules p5-ExtUtils-Install-1.54 Perl extension to install files from here to there p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code p5-GD-2.45 A perl5 interface to Gd Graphics Library version2 p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents p5-HTML-Tagset-3.20 Some useful data table in parsing HTML p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 domain socket p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME p5-Mail-DKIM-0.38 Perl5 module to process and/or create DKIM email p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server p5-Mail-SPF-2.007 Reference implementation of the RFC 4408 SPF protocol p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for identifying spam p5-Mail-Tools-2.07 Perl5 modules for dealing with Internet e-mail messages p5-Module-Build-0.3607_1 Build and install Perl modules p5-Net-DNS-0.66_1 Perl5 interface to the DNS resolver, and dynamic updates p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for off-line testing p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL p5-Net-SSLeay-1.36 Perl5 interface to SSL p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and blocks thereo p5-PDF-API2-0.73_1 'The Next Generation' of Text::PDF::API p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl p5-Socket6-0.23 IPv6 related part of the C socket.h defines and structure m p5-Test-Harness-3.22 Run perl standard test scripts with statistics p5-Text-CSV-1.19 Composition and decomposition of comma-separated values p5-Text-Diff-1.37 Text::Diff - Perform diffs on files and record sets p5-TimeDate-1.20,1 Perl5 module containing a better/faster date parser for abs p5-URI-1.56 Perl5 interface to Uniform Resource Identifier (URI) refere p5-XML-FeedPP-0.41 Get an RSS file and parse it p5-XML-Parser-2.40 Perl extension interface to James Clark's XML parser, expat p5-XML-TreePP-0.39 Pure Perl implementation for parsing/writing xml files p5-YAML-Tiny-1.44 Read/Write YAML files with as little code as possible p5-gettext-1.05_3 Message handling functions p5-version-0.82 Perl extension for Version Objects pcre-8.10 Perl Compatible Regular Expressions library perl-threaded-5.12.2_2 Practical Extraction and Report Language pkg-config-0.25_1 A utility to retrieve information about installed libraries png-1.4.3 Library for manipulating PNG images portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and management tool s pth-2.0.7 GNU Portable Threads python26-2.6.6 An interpreted object-oriented programming language razor-agents-2.84 A distributed, collaborative, spam detection and filtering re2c-0.13.5 Compile regular expression to C (much faster final code tha ruby-1.8.7.248_5,1 An object-oriented interpreted scripting language ruby18-bdb-0.6.5_1 Ruby interface to Sleepycat's Berkeley DB revision 2 or lat screen-4.0.3_8 A multi-screen window manager unzoo-4.4_2 A zoo archive extractor wget-1.12_2 Retrieve files from the Net via HTTP(S) and FTP ------------------------------------------------- This message sent via VFEmail.net http://www.vfemail.net $14.95 Lifetime accounts - 1GB disk, No bandwidth quotas! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/980

1 0

[Ticket #979] webticket queue dispatch
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:10 pm, ionel.gardais(a)tech-advantage.com wrote: Hi, How to dispatch new webticket to different queues, based on the customer ? The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no "Incoming customer" criteria to make the dispatch. What is the correct way of doing this ? Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/979

1 0