October 2006 - otrs - OTRS mailing lists

RE: [otrs] notifications
by Bartsch, Martin msg asp gmbh 10 Oct '06

10 Oct '06

Customer not. must be enabled in the queue configuration. Agent not. must be set in the personal setting / prefered queues. -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of franck.lamas(a)stp-presse.fr Sent: Tuesday, October 10, 2006 11:32 AM To: User questions and discussions about OTRS.org Cc: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notifications Have you tried to use the Admin page and System Config to make the changes ? I am not sure that modifying directly the ZZZ file is sufficient. $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '1', 'note-report' => '0', }; -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 10/10/2006 11:11AM Objet : [otrs] notifications Good day I have send emails before on this issue, I got responses from you but still notifications are not working. I need your help regarding the otrs system, am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed.I have read the manual no genericagent but it is not clear to me. I have put the lines in ZZZZAuto.pm $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; I have put the lines in Config.pm $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; I would really appreciate your advice. Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Deleting Old Users from OTRS
by Nathan Campbell 10 Oct '06

10 Oct '06

We are looking at implementing OTRS for our call center / customer support. Turnover is high because we mainly hire college age kids. I read in the manual in Chapter 5 - page 41 that "to keep consistency of the data for OTRS it is not possible to delete a user." Has anyone found a workaround for this or is part of a future release? I am concerned that after a couple of months, I will have more invalid users than live. Thanks! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/>

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Unsubscribe
by Guillaume Rehm 10 Oct '06

10 Oct '06

Hi list, I would unsuscribe but I don't have the unsuscribe mail. Do you know if this process works correctly ? Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

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Réf. : [otrs] notifications
by franck.lamas＠stp-presse.fr 10 Oct '06

10 Oct '06

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notifications
by Mamakwa M. Sefiri 10 Oct '06

10 Oct '06

Good day I have send emails before on this issue, I got responses from you but still notifications are not working. I need your help regarding the otrs system, am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. I have put the lines in ZZZZAuto.pm $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; I have put the lines in Config.pm $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; I would really appreciate your advice. Mamakwa

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MySQL version with OTRS 2.1.1
by Eric Boudrand 10 Oct '06

10 Oct '06

hello, Is there a recommanded MySQL version for OTRS 2.1.1 ? I have problems with articles stored in database that contains french accents. I am using MySQL 4.1.21 with latin1_general_ci collation. Regards. Eric Boudrand

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using response templates with generic agent
by Soenke Noack 10 Oct '06

10 Oct '06

Dear fellow OTRS users, how can I have the generic agent send out emails to customers based on the response templates I built? Grateful for any hint in advance :) Sonny

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Software error
by fischer＠snom.de 10 Oct '06

10 Oct '06

Hi, we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a problem with the server. After reboot we used myisamchk -r *.MYI to check and repair the DB. Now we can still login, but a click to the "QueueView" link brings up this: >> Software error: Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Modules/AgentQueueView.pm line 480. For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error. >> Searching for tickets via the "Search" link leads to no tickets found... Please help, as you may understand, we need the system running! Thank you very much in advance, Sven -- ----------------------------------------------------------------------- See our Docs, FAQs, etc at: http://snom.com/wiki -----------------------------------------------------------------------

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Attachment link on Queue View
by David Hathiramani 09 Oct '06

09 Oct '06

Dear All, Is it possible to have the customers message attachment link on the queue view? Thanks David David Hathiramani IT Manager Eden Brown Recruitment, Training & Consultancy, Managed Services ****************************************************************** Any opinions expressed in this email are those of the individual and not necessarily the Company. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please address any enquiries regarding this notice to:- helpdesk(a)edenbrown.com This footnote also confirms that this email message has been swept by MailMarshal for the presence of computer viruses. ****************************************************************** Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QD Tel: +44 (0)20 7 422 7300 http://www.edenbrown.com This email was scanned by Postini, the leading provider in Managed Email Security. If you have received this email and/or have any questions you can contact the Grove Group on +44 (0) 870 224 0432 or visit our website www.groveis.com

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Search function is missing
by shawn.beasley＠dlh.de 09 Oct '06

09 Oct '06

Hello All, And I hope you all have made the jump to 2.1 without looking back! :) Just kidding, that is my area of responsibility. I must say all has gone well, but I do have one complaint. When trying to search the system config per webinterface, I get the following message. Can't locate object method "ModGet" via package "Kernel::System::Config" at /opt/otrs//Kernel/Modules/AdminSysConfig.pm Has anyone had this before? HAPPY UPDATING Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley(a)dlh.de Web: http://www.cfc-callcenter.de

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