April 2006 - otrs - OTRS mailing lists

RE: [otrs] view closed tickets without searching
by Marino, Paul 17 Apr '06

17 Apr '06

Have you tried the StatusView module -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sarahwbs.28304969(a)bloglines.com Sent: Monday, April 17, 2006 11:30 AM To: otrs(a)otrs.org Subject: [otrs] view closed tickets without searching Is there an easy way to view closed tickets without having to search for them? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/

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view closed tickets without searching
by sarahwbs.28304969＠bloglines.com 17 Apr '06

17 Apr '06

Is there an easy way to view closed tickets without having to search for them?

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OTRS Win32 & MySQL problem's table (REPOST)
by Antoine Berthier 17 Apr '06

17 Apr '06

I'm using the last version of OTRS 2.0.4 for win32. All is working fine but i'm receivng this error in the event log Source:MySQL , Event ID:100 D:\OTRS\mysql\bin\mysqld-nt.exe: Can't find file: 'article_attachment.MYI' (errno: 2)" 2 files are in the OTRS directory, one is .MYI extension and the other is .FRM I'm trying to repair (repair table article_attachment) but it's impossible to do it. Does anybody have a suggestion to resolve this issue ? Regards Antoine

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OTRS Win32 & MySQL problem's table
by Antoine Berthier 17 Apr '06

17 Apr '06

I'm using the last version of OTRS 2.0.4 for win32. All is working fine but i'm receivng this error in the event log Source:MySQL , Event ID:100 D:\OTRS\mysql\bin\mysqld-nt.exe: Can't find file: 'article_attachment.MYI' (errno: 2)" 2 files are in the OTRS directory, one is .MYI extension and the other is .FRM I'm trying to repair (repair table article_attachment) but it's impossible to do it. Does anybody have a suggestion to resolve this issue ? Regards Antoine Berthier email: <mailto:antber@wanadoo.fr> antber(a)wanadoo.fr Mob.: +33 (6) 18 41 06 29

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Reports for SLA's
by Vishal Kashyap 16 Apr '06

16 Apr '06

Hi , I found OTRS a great OSS. Was just wondering does it have any facility to record SLA's http://en.wikipedia.org/wiki/Service_Level_Agreement. In contact centres managers need to check response time of e-mails and close time of each arriving e-mails. I am of opinion if it does not have this functionality we can work on it and create a plugin which would increase the usage of OTRS in contact centres where a single e-mail address is used to respond address multiple issues. Any pointers/ thought on this -- With Best Regards, Vishal Kashyap. http://www.vishal.net.in

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CustomerGroupSupport / notifications
by Marc Winiger 16 Apr '06

16 Apr '06

Hi guys If we enable 'CustomerGroupsSupport', we did not receive any Agent-Notifications if the users used the WebInterface for Queues not in CustomerGroupAlwaysGroups. The following patch solved the Problem. I don't know the code well. Does anybody know, if that patch has any unwanted sideeffects? Marc --- InterfaceCustomer.pm.orig 2006-04-16 10:19:43.000000000 +0200 +++ InterfaceCustomer.pm 2006-04-16 10:25:41.000000000 +0200 @@ -168,8 +168,8 @@ # -- # create common framework objects 3/3 # -- - $Self->{UserObject} = Kernel::System::CustomerUser->new(%{$Self}); - $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); + $Self->{UserObject} = Kernel::System::User->new(%{$Self}); + $Self->{GroupObject} = Kernel::System::Group->new(%{$Self}); $Self->{SessionObject} = Kernel::System::AuthSession->new(%{$Self}); # -- # application and add on application common objects

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Error trying to install shared calendar
by Steve Hill 15 Apr '06

15 Apr '06

I'm running the debianized 2.0.4 version of OTRS. When I try to install, I click on the package manager link and get the following error messages: ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Fri Apr 14 17:54:05 2006 Message: ??? Traceback (4361): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 However, looking at the InterfaceAgent at line 204, I see: if ($Param{Action} eq "Login") { # get params my $PostUser = $Self->{ParamObject}->GetParam(Param => 'User') || ''; my $PostPw = $Self->{ParamObject}->GetParam(Param => 'Password') || ''; # create AuthObject ... I sure don't see anything that might relate to packages. Can I get some thoughts, please??

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Not able to receive mails in OTRS
by Manish Sharma 14 Apr '06

14 Apr '06

Dear List We have been using OTRS for the last 4 months. Last week I added 1 more email ID in the OTRS in the Email address section and Postmaster Pop3 account Subsequently we are not able to receive emails in the OTRS in any of the email ids which were operative in OTRS. Kindly help us resolve this issue. Warm regards, Manish Sharma Programme Manager PTU's Gian Jyoti School of TQM & Entrepreneurship Mobile: +91 98554 06222 Telephone: 0172 223 6187, 0172 5541187

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Delete note or mail from the ticket tree
by Omar Speranza 14 Apr '06

14 Apr '06

Is possible to delete a note/mail/message from the ticket history/tree? -- ~omar

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Re: [otrs] new ticket notifications sent from wrong address
by Brigitte Calderwood 13 Apr '06

13 Apr '06

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