April 2006 - otrs - OTRS mailing lists

Re: [otrs] OTRS is Amazing!
by Brigitte Calderwood 11 Apr '06

11 Apr '06

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HTTPBasicAuth for customer users
by Marcus Hopwood 11 Apr '06

11 Apr '06

Hi, I've been using OTRS successfully for several months but have not yet used the customer users section, primarily because I don't want to give customers yet another password to remember. It seems that by using HTTPBasicAuth for customer users I may be able to solve this problem but I'm uncertain an how to configure it properly. What values should I use for: $Self->{CustomerPanelLoginURL} $Self->{CustomerPanelLogoutURL} And how do I access the user id? Thanks, Marcus

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OTRS Upgrade from 1.1.0RC1 to 2.0.4?
by Yashpal Nagar 11 Apr '06

11 Apr '06

Hi, We use OTRS 1.1.0 for last a few couple of years. Its a great work! Now i want to upgrade it to OTRS- 2.0.4 the latest release. I am trying to mysqldump the older mysql database 1.1.0Rc1 to the new mysql otrs db 2.0.4 but it is failing. My Questions is: Is it feasible to do a upgrade from 1.1.0 to 2.04. I understand there might be some tables which would't have any data, thats Ok for me. Or i need to upgrade it first for database schema and then it is possible. On net i found a file DBUpdate-to-x.y.mysql.sql but unfortunately there is no file in HOME_OTRS/scripts/ dir. It would be a great help if someone can summarize the procedure to do such a upgrade. Thanks -Yash

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Avoid subject rewriting for some queue
by Omar Speranza 11 Apr '06

11 Apr '06

Is possibile avoid the ticketID in subject of ticket email opened in specific queue? -- ~omar

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Navigation bar: remove icon
by Omar Speranza 11 Apr '06

11 Apr '06

What can I do to remove some icon (and link...) from the Customer Navigation Bar ? -- ~omar

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RE: [otrs] Navigation bar: remove icon
by Isaac Gonzalez 11 Apr '06

11 Apr '06

> Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. > These files controll the output in the customer.pl panel. Just change > the files for your needs. Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Omar Speranza Sent: Monday, April 10, 2006 2:23 PM To: otrs(a)otrs.org Subject: [otrs] Navigation bar: remove icon What can I do to remove some icon (and link...) from the Customer Navigation Bar ? -- ~omar _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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PostMasterPOP3 error
by Carl Davis 11 Apr '06

11 Apr '06

When running PostMasterPOP3.pl manually I get. I have not changed OTRS in a long while so I presume it is somehow related to a perl update? otrs-2.0.3-01 perl-5.8.0-90.4 [otrs@ip-68 cron]$ $HOME/bin/PostMasterPOP3.pl fileparse(): need a valid pathname at /opt/otrs/bin/PostMasterPOP3.pl line 26 BEGIN failed--compilation aborted at /opt/otrs/bin/PostMasterPOP3.pl line 26.

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Hide some queue in Customer New Ticket TO: SELECT BOX
by Omar Speranza 10 Apr '06

10 Apr '06

I'm modifying Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl But what can I do to hide some queue in <TO: SELECT BOX> ? -- ~omar

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LDAP/AD issues
by Mike Cook 10 Apr '06

10 Apr '06

Simply put; I can't make this work. I've read through the mailing lists, and the site documentation for getting LDAP auth to work for agents/customers. I've ported/integrated plenty of apps into LDAP before, but OTRS continues to stump me. I've started with customers; using the web frontend I configured everything, but customers can't login. They are taken back to the login screen with "Panic! No UserData!!!", while the server log shows: Dec 1 14:06:11 helpdesk OTRS-CGI-10[12252]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: mikec authentification ok (REMOTE_ADDR: 192.168.169.154). Any ideas?

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RE: [otrs] Changing the visibility of Queues
by Isaac Gonzalez 10 Apr '06

10 Apr '06

Thru groups, you can create a new group, and then make the queues you want to hide a member of this group thru the queues rollup, then thru users<--->groups set the r/o ,and r/w permissions for the users you do/don't want to have access. Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Prafulla Kumar H.S. Sent: Thursday, April 06, 2006 3:14 AM To: otrs(a)otrs.org Subject: [otrs] Changing the visibility of Queues Hi, Is it possible to configure queues in such a manner that only a specific person can see the requests submitted by the customers. Example: Queue Name is Finance Requirement: Only the user by name "Finance Manager" should be able to see the contents of the queue. Current Scenario: All the other users (ticket handlers) can see the requests received through this queue. Thanks, Prafulla _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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