April 2006 - otrs - OTRS mailing lists

persistent mysql-connection
by Alexander Scholler 27 Apr '06

27 Apr '06

Hi, I want to use a persistent mysql-connection to speed up OTRS. I followed README.webserver and set up mod_perl on apache v1.3 which I didn't use before. Additionally, I included Perlrequire /opt/otrs/scripts/apache-perl-startup.pl Finally, I activated #use Apache (); #use Apache::DBI (); #Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); with the same user/password like in ~/Kernel/Config.pm Know, the apache startup really takes a long time and OTRS needs only half the time to load a page than on cgi-mode. But the problem is that show processlist e.g. always shows the same proccess-id for my phpMyAdmin-connection, but always flushing and disappearing diffent process-ids for my otrs-connection. So I think OTRS currently doesn't use persistent DB-connections. What's wrong - any advice? Thanks, Alex

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Also about otrs cronjobs
by Alina Florea 27 Apr '06

27 Apr '06

Hello all, I have also a problem with otrs cronjobs. A have followed the instructions in the manual, I have installed the cronjobs as otrs user (su otrs). I have executed the ./Cron.sh command. I have not any error message but the crontab seems not working because I do not receive any mails in OTRS. When typing crontab -l -u otrs I can see all the entries of the crontab, as in the documentation. Where could the problem be? Is there some rights that otrs user has not? What are the permissions of job scripts? To force the receive of new emails in OTRS I have add a script in /etc/cron.hourly lines witch contains the line: /opt/otrs/bin/PostMasterPOP3.pl >> /dev/null The inconevient is that the fetch emails is done only one time in an hour.... and the most important is that if I log off from root, I do not receive any email at all. In fact I must stay logged in as root in order to have the cron.hourly launched. What have I change in order to make otrs crontab working or at least to have cron.hourly running even if I am not login. Thank yo for your help. Best regards, Alina Florea

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Email date
by Guillaume Rehm 27 Apr '06

27 Apr '06

Hi all, Is it possible that otrs put Date data in all mail headers ? I work with a SMTP server (I don't have access to it) that don't update Date data in email header ! When otrs send an email is dated 1970 ! As anyone have an idea or same problem ? Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

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Cron Jobs
by Mamakwa M. Sefiri 26 Apr '06

26 Apr '06

I also have problem about cron jobs. When I get to : linux:/opt/otrs/bin# su otrs linux:~/bin$ ./Cron.sh start as instructed from the manual I get an error that I must run the srip as an otrs user please advise Thanks Mamakwa

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RE: [otrs] Cron Jobs
by Mamakwa M. Sefiri 26 Apr '06

26 Apr '06

When I run crontab -l -u otrs I get an error that says no crontabs for otrs _____ From: Mamakwa M. Sefiri Sent: 26 April 2006 04:08 PM To: User questions and discussions about OTRS.org Subject: [otrs] Cron Jobs I also have problem about cron jobs. When I get to : linux:/opt/otrs/bin# su otrs linux:~/bin$ ./Cron.sh start as instructed from the manual I get an error that I must run the srip as an otrs user please advise Thanks Mamakwa

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Managing otrs cron jobs
by Guillaume Rehm 26 Apr '06

26 Apr '06

Hi all, I have a problem with the otrs cron jobs to receive incoming mail. How can I be sure that otrs cron jobs are running ? How can I start them ? Where a redirect otrs cron jobs errors ? Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

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Is it possible to purge all tickets and start new without losing the config?
by Paul Dale 26 Apr '06

26 Apr '06

Is there a way to purge all tickets and restart the numbering? After testing I want to delete everything in the system except the queues,users (config) and restart the number. Additionally, is it possible to number from 1? We would like to have a simple incremental number 1,2,3, etc ... Thanks! Paul

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FW: emails
by Mamakwa M. Sefiri 26 Apr '06

26 Apr '06

I have run the PostmasterPOP3.pl using cat ../doc/test-email-1.box|./PostMasterPOP3 and I get the following error Error: Config.pm no value for 'Database::Type in Config.pm found Error: Config.pm no value for 'Database::Type in Config.pm found Error: Config.pm no value for 'Database::Limit in Config.pm found Error: Config.pm no value for 'Database::Attribute in Config.pm found Error: Config.pm no value for 'Database::QuoteSingle in Config.pm found Error: Config.pm no value for 'Database::QuoteBack in Config.pm found Please advise thanks _____ From: Mamakwa M. Sefiri Sent: 26 April 2006 12:36 PM To: User questions and discussions about OTRS.org Subject: FW: emails I have avtivated CustomerGroupSupport, and I still can not receive emails into the otrs. Please advice Thanks Mamakwa _____ From: Mamakwa M. Sefiri Sent: 25 April 2006 03:13 PM To: User questions and discussions about OTRS.org Subject: emails Good day Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line $Self->{'CustomerGroupSupport'} = '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always do that to get emails onto the system. I have Installed otrs2.0.4 on SUSE Linux Thanks Mamakwa

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confirmation
by Mamakwa M. Sefiri 26 Apr '06

26 Apr '06

Good day First I would like to apologize for contacting you this way, I subscribed with User questions and discussions about OTRS.org yesterday and I send 3 emails so far with no reply. I please request that you confirm that you received those emails _____ From: Volker.Lipper(a)de.mecglobal.com [mailto:Volker.Lipper@de.mecglobal.com] Sent: 26 April 2006 01:39 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Is it possible to purge all tickets and start newwithout losing the config? yes it is, search mailinglist for numbergenerator. the last given number is kept in a file that is named..... aaargh dont remeber, search mailinglist. Li otrs-bounces(a)otrs.org schrieb am 26.04.2006 13:21:15: > > Is there a way to purge all tickets and restart the numbering? > > After testing I want to delete everything in the system except the > queues,users (config) and restart the number. > > Additionally, is it possible to number from 1? > > We would like to have a simple incremental number 1,2,3, etc ... > > Thanks! > > Paul > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f?r Ihr OTRS System? > => http://www.otrs.de/

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RE: [otrs] changing FQDN Full qualified domain name of your system
by Koning, Rene 26 Apr '06

26 Apr '06

Yes, thank you! Rene -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Yashpal Nagar Verzonden: woensdag 26 april 2006 12:33 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] changing FQDN Full qualified domain name of your system did you try $Self->{FQDN} = 'your.fqdn.com'; in your $OTRS_HOME/Kernel/Config.pm Yash Koning, Rene wrote: > Hi, > > Why can't I change the *FQDN: **Full qualified domain name of your > system*? > > When I make a change and save it, nothing happens, the old settings > are still there. I make the changes in Config Options: Framework -> > Core > > > Greetings, René Koning > > ########################################### > > This message has been scanned by F-Secure Anti-Virus for Microsoft > Exchange. > >----------------------------------------------------------------------- >- > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ########################################### This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange.

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