April 2006 - otrs - OTRS mailing lists

emails
by Mamakwa M. Sefiri 25 Apr '06

25 Apr '06

Good day Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line $Self->{'CustomerGroupSupport'} = '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always do that to get emails onto the system. I have Installed otrs2.0.4 on SUSE Linux Thanks Mamakwa

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RE: [otrs] trouble installing
by Brett Gruchow 25 Apr '06

25 Apr '06

After not getting it to run on core 4 due to what I thought was an apache issue, I was asked to get it running on IIS windows to see if it made any difference. So it is running on a Dell 1550 1U server with windows 2003 server installed I installed from a tar as I didn't need apache and I already had MySql installed on the server. Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, April 25, 2006 6:56 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] trouble installing Hi Brett, On Mon, Apr 24, 2006 at 03:35:18PM -0500, Brett Gruchow wrote: > I am getting a failure in the installer > > > > ----==è Can't Create table `.\otrs\#sql-b6c_23.frm' (errno 150) > > > > Anyone have any idea's Is this table allready existing? MOre infos on your system would be necesary to help. > Brett Gruchow Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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OTRS new developments ?
by Eric Veltman 25 Apr '06

25 Apr '06

Hello everyone, Is there a newsletter or something like that to keep OTRS users up-to-date on the goodies that the developers are working on ? Where can I find it ? If there's no such thing ... Does anybody know if OTRS will become less conservative about the use of JavaScript/AJAX technology ? Usability could be improved a lot by making heavier use of client-side scripting. Best regards, Eric

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Help me understand escalations!
by Brett N 25 Apr '06

25 Apr '06

Hi All, I'm having a hard time undersanding escalations.... Here's what I envision with escalations, maybe the problem is here.. Trouble is reported via email by customer.. if no one answers the email in 2 hours, I want a periodic nag (escalation) if the email is anwered OR locked, no escaltion will ever be sent, unless the lock expires and it sits around in the queue.. This is how I thought it worked.. but now I see locked tickets with escalations counting down. Am I missing something? Help! -Brett

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Customer email
by Alan McKeown 25 Apr '06

25 Apr '06

Hi All, I have set-up 4 customers in OTRS. I only want them to be able to view tickets and not create them. How is this achieved? Also when I create tickets I do not want to send an email to the customer, is this possible? when you set-up a customer you have to have a valid email for them. Regards Alan. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.

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trouble installing
by Brett Gruchow 25 Apr '06

25 Apr '06

I am getting a failure in the installer ----====> Can't Create table '.\otrs\#sql-b6c_23.frm' (errno 150) Anyone have any idea's Brett Gruchow Infrastructure Systems Engineer bgruchow(a)myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 <http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net

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emails
by Mamakwa M. Sefiri 25 Apr '06

25 Apr '06

Good day Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line $Self->{'CustomerGroupSupport'} = '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always do that to get emails onto the system. I have Installed otrs2.0.4 on SUSE Linux Thanks Mamakwa

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Has anyone used OTRS for Property Management?
by s taylor 25 Apr '06

25 Apr '06

Hello. Has anyone used OTRS for Property Management - for tenants to communicate with maintenance or property management? If so, how? Did you customize a web form? Anything else? Is OTRS practical for this use? Thanks in advance.

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Deleting new tickets
by aaron 25 Apr '06

25 Apr '06

Sorry if this has been answered, but I can't find a way to search the list archives. Is there any danger in using the following method to wipe out new (untouched) tickets? DELETE FROM ticket WHERE queue_id = 123 AND ticket_state_id = 456; Thanks, aaron

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Re: [otrs] Customer email
by Brett N 24 Apr '06

24 Apr '06

I'm trying to do this as well without luck. I really want to be able to just create a ticket without sending an email to a "customer". Basically I need to make "internal" tickets where emails don't get sent out. I saw a recommendation somewhere to make a "Generic User" customer and then create phone tickets.. While this sounds interesting it 1) tracks the information wrong (It's an internal ticket that was brought to our attention by the customer and deserves a follow up!). ALso, I tried creating a phone ticket for our customer last night and to my dismay, AN EMAIL was sent to the customer.. Help! -Brett On Mon, April 24, 2006 4:40 am, Alan McKeown wrote: > Hi All, > I have set-up 4 customers in OTRS. I only want them to be able to view > tickets and not create them. How is this achieved? > > Also when I create tickets I do not want to send an email to the customer, > is this possible? when you set-up a customer you have to have a valid > email for them. > > Regards > > > Alan. > > -- > This message has been scanned for viruses and > dangerous content by Joraph Consulting Ltd > (Server #1), and is believed to be clean. > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/

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