May 2006 - otrs - OTRS mailing lists

Bog about emails date
by Guillaume Rehm 12 May '06

12 May '06

Hi list and developpers, I saw a problem with OTRS. When otrs send an email, it doesn't add date header. Or in the SMTP standards, it's the mailer agent (otrs, thunderbird) that must add date header and not the smtp relay server. Have you already saw this problem ? As any parameters that I forgot to add date header in otrs mails ? Can you give me an answer at this question ? Thanks for this great application and Best Regards, -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

1 1

OTRS & Asterisk (with TAPI) anyone?
by Evert Meulie 12 May '06

12 May '06

Hi all! I know the question has been asked before, but: Does anyone have a CTI / Tapi integration working with OTRS? Asterisk perhaps? Regards, Evert

2 1

Crontab again
by Alina Florea 11 May '06

11 May '06

Hi all, Because the crontab problem I had is not still resolved, I have tried to uninstall and to reinstall the crontab for the user otrs. So, as otrs user (su - otrs) I have checked to have an empty crontab in order to reinstall the cron. After that I have launched: ./Cron.sh start from /opt/otrs/bin I have this message: /opt/ptrs/var/tmp/otrs-crpn-tmp.4284: No such file or directory failed Can anyone help me with this error message? Thank you. Alina.

2 1

Email Customer
by Olivier BATARD 11 May '06

11 May '06

Hi Everybody, Could you tell me how I Can use the same email address for several customer ? I haven't found that in documentation, Thanks a lot ! Olivier

3 5

filter autoresponse E-Mails with X-Loop: bulk?
by Rudolf Harney 11 May '06

11 May '06

Hi All, I want to detect autoresponse E-Mails from otrs. (I don't want them in backups.) Do they all contain X-Loop: bulk in the header? Or does someone know a better way, detecting autoresponse Mails? Thanks, Rudolf

1 0

Fw: ticket from mail
by ced 11 May '06

11 May '06

Hi, how can automatic insert the ticket (with a script???) send from a mail to a help(a)xxx.xx into a list of my otrs ticket? Thank

3 2

searching tickets by customer-group
by 3Tech s.r.l. - Area Software 11 May '06

11 May '06

Hi all, how can I search tickets opened by customer-users of a specific group?

1 0

[Fwd: [otrs] Default Sort TicketOverview]
by Tom Haddon 11 May '06

11 May '06

Nevermind. File under user error... I was changing it on a different server (the test install) from the one I was looking at the changes on. Thanks, Tom -------- Forwarded Message -------- From: Tom Haddon <tom.haddon(a)scansafe.com> Reply-To: User questions and discussions about OTRS.org <otrs(a)otrs.org> To: otrs(a)otrs.org Subject: [otrs] Default Sort TicketOverview Date: Thu, 11 May 2006 09:51:33 +0100 Hi Folks, I'm trying to change the default sort of the TicketOverview page. Currently it's by ticket age, oldest first, and I'd like to change it to ticket age, newest first. The URL is index.pl?Action=AgentStatusView, so I took a look at the AgentStatusView.pm module, and saw this line: $Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') || 'Up'; Thinking "Aha, I've found it", I changed it to $Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') || 'Down'; I then went to the page again, but it seems like it's still ordering it the oldest first. I tried restarting Apache, but still the same. Is there something else I need to do, or am I completely on the wrong track? Thanks, Tom -- Tom Haddon Systems Engineer 198 High Holborn London, WC1V 7BD T +44 (0) 20 7959 0630 www.scansafe.com ScanSafe - Pure Internet

1 0

Default Sort TicketOverview
by Tom Haddon 11 May '06

11 May '06

Hi Folks, I'm trying to change the default sort of the TicketOverview page. Currently it's by ticket age, oldest first, and I'd like to change it to ticket age, newest first. The URL is index.pl?Action=AgentStatusView, so I took a look at the AgentStatusView.pm module, and saw this line: $Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') || 'Up'; Thinking "Aha, I've found it", I changed it to $Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') || 'Down'; I then went to the page again, but it seems like it's still ordering it the oldest first. I tried restarting Apache, but still the same. Is there something else I need to do, or am I completely on the wrong track? Thanks, Tom -- Tom Haddon Systems Engineer 198 High Holborn London, WC1V 7BD T +44 (0) 20 7959 0630 www.scansafe.com ScanSafe - Pure Internet

1 0

file-atttribute-problems with ArticleStorageFS
by Alexander Scholler 11 May '06

11 May '06

Hi, my OTRS v2.0.4 runs with * OTRS-user uid=556(otrs) gid=1003(otrs) Gruppen=1003(otrs),42(trusted),65533(nobody),65534(nogroup) * and Web-user id apache uid=1003(apache) gid=65533(nobody) Gruppen=65533(nobody) * both with umask 0077 * we use ArticleStorageFS The problem is that the backup.pl-script doesn't work tar: var/article/2006/05/10/3246: Cannot savedir: Permission denied tar: var/article/2006/05/10/3254: Cannot savedir: Permission denied tar: Error exit delayed from previous errors due to wrong set owner and rights on only a few stored articles, e.g.: ~/var/article/2006/05/10> l insgesamt 0 drwxrwsr-x 11 otrs nobody 264 2006-05-10 23:50 ./ drwxrwsr-x 13 otrs nobody 312 2006-05-11 00:00 ../ drwxrwsr-x 2 otrs nobody 128 2006-05-10 08:32 3245/ drwx--s--x 2 apache nobody 80 2006-05-10 08:57 3246/ drwxrwsr-x 2 apache nobody 80 2006-05-10 09:03 3248/ drwxrwsr-x 2 apache nobody 80 2006-05-10 09:37 3249/ drwxrwsr-x 2 apache nobody 80 2006-05-10 09:43 3251/ drwx--s--x 2 apache nobody 80 2006-05-10 09:47 3254/ drwxrwsr-x 2 otrs nobody 80 2006-05-10 10:28 3255/ drwxrwsr-x 2 otrs nobody 80 2006-05-10 12:58 3262/ drwxrwsr-x 2 otrs nobody 80 2006-05-10 18:20 3271/ Both articles are of type email-external written by an agent. It's a pretty normal text-mail without any attachments. The otrs-logging don't give any information helpful on this issue. I used SetPermissions.sh to reset the owner/rights. Then backup.pl runs correct, but a few days later another new articles are stored with incorrect file-attributes. I have no idea why this only occurs to a minor number of articles. (I use UTF-8 and had to use the workaround described under http://bugs.otrs.org/show_bug.cgi?id=942) Please help. Bye, Alex

2 1