July 2006 - otrs - OTRS mailing lists

Need TicketID in PostmasterPOP3.pl
by Slave of The Damned 30 Jul '06

30 Jul '06

Hello, I have a problem with PostmasterPOP3.pl : anna:/opt/otrs# ./bin/PostMasterPOP3.pl Message 1/1 (support@exmuros.net@mail.exmuros.net) ERROR: OTRS-PM3-10 Perl: 5.8.4 OS: linux Time: Sun Jul 30 02:07:32 2006 Message: No StateID for 'new'!!! Traceback (24987): Module: Kernel::System::Ticket::TicketCreate (v1.194) Line: 342 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: ./bin/PostMasterPOP3.pl (v1.17) Line: 126 ERROR: OTRS-PM3-10 Perl: 5.8.4 OS: linux Time: Sun Jul 30 02:07:32 2006 Message: Need TicketID! Traceback (24987): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: ./bin/PostMasterPOP3.pl (v1.17) Line: 126 ERROR: OTRS-PM3-10 Perl: 5.8.4 OS: linux Time: Sun Jul 30 02:07:32 2006 Message: Need TicketID! Traceback (24987): Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2687 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: ./bin/PostMasterPOP3.pl (v1.17) Line: 126 ERROR: OTRS-PM3-10 Perl: 5.8.4 OS: linux Time: Sun Jul 30 02:07:32 2006 Message: Can't process email with MessageID << 7bafaa2b0607291707p6ceb24f1n49b77cec7e6804da(a)mail.gmail.com>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! Traceback (24987): Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 236 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: main::FetchMail (v1.17) Line: 198 Module: ./bin/PostMasterPOP3.pl (v1.17) Line: 126 Connection to mail.exmuros.net closed. anna:/opt/otrs# I have the same problem on all e-mails. I'm running with otrs 2.0.4 Thanks :)

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Multiple OTRS HowTo - Document Ready
by jtown＠eml.cc 28 Jul '06

28 Jul '06

Hello, I'd be very interested. Could you send it to jtown AT eml DOT cc please? Thanks! > > Hi All, > > Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... > > Thanks and Regards > KartheeK > > > --------------------------------- > Yahoo! India Answers: Share what you know. Learn something new Click here > Catch all the FIFA World Cup 2006 action on Yahoo! India Click here >

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Error when forwarding certain tickets
by Danie 28 Jul '06

28 Jul '06

Hi , When agents try and forward certain tickets in certain queues they get the following error message (see below). There is then a whole traceback etc. On other queues this function works fine , has anyone come across this problem?: Error: Need From!

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logging on otrs.log instead of messages
by Boniforti Flavio 28 Jul '06

28 Jul '06

Hello list! My configuration for the LogModule is here: $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/var/log/otrs.log'; I guess this should be OK, but I don't see anything logged to the /var/log/otrs.log file. Instead, if I leave $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; I get it logging on /var/log/messages. otrs.log file permissions are as follows: -rw-r--r-- 1 root root 0 2006-07-19 13:24 otrs.log I want it to be logging *only* in /var/log/otrs.log, what am I missing? Thanks, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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Error while accessing "Customer User - Groups"
by Boniforti Flavio 28 Jul '06

28 Jul '06

Hello list! I get following error: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! How can I solve this? -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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OTRS and LDAPS
by Stefansen Espen 28 Jul '06

28 Jul '06

Hi I wondered if it is possible to use OTRS with LDAPS (LDAP over an SSL connection) authentication? Regards Espen Stefansen

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Users and Customers mapped or not mapped
by Boniforti Flavio 28 Jul '06

28 Jul '06

Hello all. I've noticed that my LDAP-based users don't get mapped if they just are "Customers" (that is: I don't see my Customers listed while in Admin mode). They only get mapped (and therefore become viewable) if they log in as Agents. Is there any way to map them also as Customers when they log in? -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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Multiple OTRS on Apache Virtual Host
by jtown＠eml.cc 28 Jul '06

28 Jul '06

Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue? Thanks in advance J

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orts firefox search plugins
by Hofmann, Sebastian 28 Jul '06

28 Jul '06

Hello, I use the firefox search plugins and it is a good helper. But if I use the whole text search I got to much targets. Is it possible for search fore example "WORD1" and "WORD2" so that I got more detailed targets? I think that it is only possible to search with one search word. With kind regards Sebastian Hofmann -- Sebastian Hofmann Software Development DVS Digital Video Systems GmbH ------------------------------------ Krepenstr. 8 30165 Hannover Germany tel: +49 511 67 80 70 fax: +49 511 63 00 70 e-mail: hofmann(a)dvs.de www.dvs.de ------------------------------------

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Going further: Customer interface "LOGO" and so on...
by Boniforti Flavio 28 Jul '06

28 Jul '06

Hello list. As I'm now ok with LDAP integration (I guess there could be only some "soft-tuning" on it), I noticed that when a Customer logs into it's interface pane, I get some "generic text" which I'd like to customize. LOGO COMPANY NAME FOOTER FOOTER2 Where do these parameters have to be set? -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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