July 2006 - otrs - OTRS mailing lists

Multiple OTRS HowTo - Document Ready
by KartheeK 28 Jul '06

28 Jul '06

Hi All, Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Thanks and Regards KartheeK --------------------------------- Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here

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RE: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett)
by Carlos A. Cardona Gomez 27 Jul '06

27 Jul '06

Hello, I'd like to have it, too... Thanks! Carlos Andrés Cardona Analista de Informática Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana Circular 1 No 70-01 Bloque 9 Medellín COLOMBIA Tel: +57 4 415 9006 Fax: +57 4 230 6164 carlos.cardona(a)upb.edu.co -------------------------- www.upb.edu.co ------------------------------ UPB 70 años de Transformación Social y Humana -----Mensaje original----- De: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] En nombre de otrs-request(a)otrs.org Enviado el: Jueves, 27 de Julio de 2006 05:00 a.m. Para: otrs(a)otrs.org Asunto: otrs Digest, Vol 36, Issue 41 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett) 2. RE: How to delete or close more than 500 messages! (Her, Andre) 3. Otrs 2.0.4 reply and or reply all (Hofmann, Sebastian) 4. Default Text in Ticket Submission Window (Prafulla Kumar H.S.) ---------------------------------------------------------------------- Message: 1 Date: Thu, 27 Jul 2006 10:40:57 +0200 From: Graham Leggett <minfrin(a)sharp.fm> Subject: Re: [otrs] Multiple OTRS HowTo - Document Ready To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <44C87C19.4060905(a)sharp.fm> Content-Type: text/plain; charset="iso-8859-1" jtown(a)eml.cc wrote: >> Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Can you send it through to me too please :) I can publish it online as well, if you like. Regards, Graham --

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Webserver root??
by odracir_seravat＠simplesnet.pt 27 Jul '06

27 Jul '06

Hello. I'm trying to putt some knew pages in HTML in OTRS, like some links to it...where should i allocate the new pages?Which folder? Tanks a lot Ricardo Tavares (Computer Engenieer) ------------------------------------------------------------------------ Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt

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Default Text in Ticket Submission Window
by Prafulla Kumar H.S. 27 Jul '06

27 Jul '06

Hi, I want to put some text which will appear in the window when a customer wants to submit a ticket. Is it possible? Regards, Prafulla Kumar

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Where do we modify the OTRS_CONFIG_FQN ?
by Her, Andre 27 Jul '06

27 Jul '06

Hello, I keep receiving my e-mails with references to http://yourhost.example.com/otrs/index.pl Your OTRS Notification Master Of untrue, I can't figure out how to modify this. Many thanks ins advances. Andre

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Problem duplicated Notification for any action
by Prafulla Kumar H.S. 27 Jul '06

27 Jul '06

Hi, I presume that you are getting these duplicate mails as agent of the system. To overcome this problem, login to system. Go to preferences area. On the right side panel, there is one menu area by name [My Queues]. Find out whether more than one queue is selected by you. You can select un-wanted queues and you may not get notification from that queue. In this case, what would have happened is that your e-mail id is entered in two places and then the system would have been configured to send the notification for the ids. I request you to try out the above mentioned things and if the same is not working, request send more info about your queue configuration. Message: 5 Date: Wed, 26 Jul 2006 10:41:21 -0300 From: Gustavo Nu?ez <gustavo(a)mgsystem.com> Subject: [otrs] Problem duplicated Notification for any action To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <44C77101.4000502(a)mgsystem.com> Content-Type: text/plain; charset=us-ascii; format=flowed Please, help my with this problem. I sent this problem, before, but not have a responses. I clearing the problem: For any action, otrs send two Notification identical (duplicated) to users or client. For example i create a tk from my queue and i recive this mails subject: Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) I view logs from mail server and Real otrs sent two mails. I find the problem, but not view. Thanks. Gustavo ------------------------------ Regards, Prafulla Kumar

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Customer Users <-> Groups Management
by Mamakwa M. Sefiri 27 Jul '06

27 Jul '06

Good day I need to update the Customer Users <-> Groups Management ffrom the Active Directory. Please help Thanks Mamakwa

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LDAP: only "users" and no others, how to filter?
by Boniforti Flavio 27 Jul '06

27 Jul '06

Hello list. I'd like to have OTRS filtering *only* our real Users from AD, therefore I did this one: AlwaysFilter => '(objectcategory=CN=Person,CN=Schema,CN=Configuration,DC=provincia,DC=verbania,DC=it)', This is OK, no groups are selected and no computer accounts, too. Now I'd like still to refine the filter, so that disabled/inactive/expired users *don't* get shown. How may I do this? And I also would like to avoid catching "system users" like "IUSR" and so on. Any clues? Thanks, -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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Otrs 2.0.4 reply and or reply all
by Hofmann, Sebastian 27 Jul '06

27 Jul '06

Hello, is it possible to change the reply to a reply all?, because we have the following problem: Otrs behaviour if I click on empty answer. TO = FROM CC = CC - MYADDRESS We need this behaviour: TO = FROM CC = TO + CC - MYADDRESS Is that possible? Because we get often emails with more persons on the "TO" line, and when we answer on this, only one person got the message. With kind regards Sebastian Hofmann

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How to delete or close more than 500 messages!
by Her, Andre 27 Jul '06

27 Jul '06

L.s. Due to a type in the crontab, I now have more than 500 messages in queue. Is there a way to close them all at once ?? Or any easier way than one by one.. Many thanks Andre

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