April 2007 - otrs - OTRS mailing lists

UTF-16 bzw Datei als Anhang in SOAP
by Sven Waibel 12 Apr '07

12 Apr '07

Hallo, ich möchte per SOAP eine UTF-16 kodierte Datei bzw. eine Binärdatei als Anhang in OTRS speichern. Wie wird das von der OTRS Seite aus behandelt? Wird es automatisch dekodiert? Wenn ja, in welchem Format? Gruß Sven =============================================================== imbus AG, Kleinseebacher Str. 9, 91096 Möhrendorf, DEUTSCHLAND Tel. +49 9131 7518-0, Fax +49 9131 7518-50 info(a)imbus.de http://www.imbus.de imbus AG, Unter der Linde 16, 80939 München, DEUTSCHLAND Tel. +49 89 3219909-0, Fax +49 89 3219909-50 info(a)imbus.de http://www.imbus.de Vorsitzender des Aufsichtsrates: Hendrik Rässler Vorstand: Tilo Linz, Bernd Nossem, Thomas Roßner, Jörg Schulten Sitz der Gesellschaft: Möhrendorf, München Registergericht: Fürth/Bay, HRB 8365 --------------------------------------------------------------- imbus Rhein-Main GmbH, Zanggasse 6, 65719 Hofheim, DEUTSCHLAND Tel. +49 6192 92192-0, Fax +49 6192 92192-50 info(a)imbus.de http://www.imbus.de Geschäftsführer: Frank Schmeißner, Jörg Schulten Sitz der Gesellschaft: Hofheim Registergericht: Frankfurt am Main, HRB 52155 ===============================================================

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New ticket notification informations
by Kevin Stevenard 12 Apr '07

12 Apr '07

Hello, I'm a new user of OTRS, it's really flexible and it feets perfectly to my needs, I have only one problem, I don't know if it's a mistake from me or if i want a function which doesn't exist. I have selected all queue as my custom queue and had selected yes to receive notification on new ticket. but i don't receive any mail when tickets are created under the webpage and i receive mail when requests are sent by mail. did i forgot something? I'm running OTRS 2.1.6 version, on debian testing and i'm using sendmail to send notification Thank you

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Fetchmail form OTRS RPM
by Chris Watt 12 Apr '07

12 Apr '07

Hi Guys, I've installed OTRS on a clean openSUSE install with the RPM using YAST (which installs everything else required). Everything is working fine, except I can't find teh configureation file for fetchmail! I have found the one in the OTRS home directory and set it up correctly, but now I need to get that file in the right location for fetchmail (or set fetchmail to use that file) so that I can start receiving IMAPS e-mail. Anyone have any ideas? I haven't installed anything except the OTRS RPM, so it should be an entirely clean install. Cheers! ~Chris

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missing options in sysconfig (bug?)
by mike conigliaro 12 Apr '07

12 Apr '07

i just read this in the manual: "The .xml files are used by the graphical configuration frontend which is available with OTRS 2.0 onwards and which lets you configure most of the configuration parameters of the system through your web browser. In future versions of OTRS the .pm files will be removed and the system will be configurable only via the .xml files." so i started removing all of my custom settings from config.pm and redoing them through sysconfig. unfortunately, it looks like some options are missing in sysconfig; specifically the $Self->{'AuthModule'} and $Self->{CustomerUser2} stuff i need for customer/agent ldap authentication. is this a bug? -- Mike Conigliaro ProActive Technologies conigliaro(a)getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com

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Otrs support
by Vicente Barbera 12 Apr '07

12 Apr '07

Hi all, otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems. Regards, Vince

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Re: otrs Digest, Vol 45, Issue 13
by mzanier＠xtcommerce.com 12 Apr '07

12 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Change in system_user table
by Sergio Serrano Gomez 12 Apr '07

12 Apr '07

Hi everybody! I found this FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=121 It is about OTRS on MSSQL and it has this note: "Change any "system_user" strings in the this files to "system_user2" (this will be changed in OTRS 2.2 and higher)." But I want to work my OTRS with ORACLE (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=59) and I didn't find that kind of note in Oracle documentation or archived mails. My question is: Does the change in system_user table also apply to Oracle? Or is it exclusive for MSSQL? Thanks in advance. __________________________________________________ Correo Yahoo! Espacio para todos tus mensajes, antivirus y antispam ¡gratis! Regístrate ya - http://correo.espanol.yahoo.com/

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AD Authentication question
by Nick Goldwater 12 Apr '07

12 Apr '07

I have noticed in the system log that user's passwords are in clear text. Does anyone know how to change this? Thanks!

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moving tickets
by Tabitha Stang 12 Apr '07

12 Apr '07

Hi, After a ticket is moved to another queue, the user is still zoomed into that mail. This is kind of confusing and we would much prefer that we could be brought to a different view after moving a ticket - the "locked tickets view" is what we would most prefer. I've looked through the SysConfig and can't find a setting for this. Is it somehow possible to change what the next screen is after you move a ticket? Thanks! Tabitha

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Error on QueueView with new upgrade
by Danie 12 Apr '07

12 Apr '07

Hi All , Ok so we decided to build a secondary OTRS system , sort of as a reference archive to our production system. I basically did a clean install of 2.1.6 on FC5 , copied over the 2.0.4 database and article data , followed the instructions of the UPGRADE.txt document to upgrade the database. All went fine , could log in but as soon as I click on a queue to view the tickets I get an error message : Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1363. I searched the otrs archives but to no avail , I think the ticket data in the database can't find the actual article reference? Also I did run the Setpermissions.sh script as well.. Any help will be appreciated. Daniel

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