April 2007 - otrs - OTRS mailing lists

FAQ module fails to load
by Sergio Serrano Gomez 14 Apr '07

14 Apr '07

Hi, I have a fresh install of OTRS 2.1.6 on Windows. I activated the FAQ module and gave a user the rights to get in, but when the user tries to gain access, the following error is displayed: "Can't call method "fetchrow_array" on an undefined value at C:/OTRS/otrs//Kernel/System/DB.pm line 473, <PRODUCT> line 144." Does anybody know if I have to insert extra records that initial-insert.sql didn't do? Which are the database tables where FAQ module writes and reads data? Thanks in advance. __________________________________________________ Correo Yahoo! Espacio para todos tus mensajes, antivirus y antispam ¡gratis! Regístrate ya - http://correo.espanol.yahoo.com/

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Two Questions
by Chris Watt 14 Apr '07

14 Apr '07

Hi Guys, Sorry to be pretty much spamming everyone with questions, but these are the last two for a while, I promise!! The first problem is with the autoresponders. This is the script that runs to receive e-mail: fetchmail -f /opt/otrs/.fetchmailrc -B 1 cat /var/spool/mail/otrs | ./PostMaster.pl rm /var/spool/mail/otrs The Fetchmail command is limited to one because if I received all the blanks, when PostMaster.pl grabs them, only one e-amil makes it into OTRS. This is obviously not a good thing. For the time being I can handle that, but as we get busier, I may need to look into a way to repair this problem. Once PostMaster.pl has added them to OTRS, I would expect that the auto-reply set to the queue for that e-mail address to be sent. It doesn't seem to be sending at all. Is this because OTRS is not receiving from a POP3 account? Can this be changed or am I going to be unable to do this? I'm sure someone must have solved this before, so I thought I'd ask. The second question is that when I try and add teh following lines to Kernel/Config.pl, it stops loading the reply page (I get a 500 error). If I remove the lines, it works fine again. The reason I want to change it is I want to use the MS style replace, rather than the Unix style reply. # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; I have put the code in exactly as it appears in the docs but it always gives me the same problem. Should I be doing someone else as well? Thanks in Advance ~Chris

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How to upgrade from 2.1.6 -> 2.1.7
by Jan-Jacob Bakker 13 Apr '07

13 Apr '07

Currently i'm running 2.1.6. What would be the correct upgrade/update order to move to 2.1.7? I'm running Centos 4.4 Regards, Jan-Jacob

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Junk queue
by Tom 13 Apr '07

13 Apr '07

There is a ticket in RAW queue that qulifies for JUNK and what about such ticket ? In first way I will move this ticket to JUNK queue and close it but is there sense to store such tickets? Or if to store such tickets maybe there is something like move to other queue and close in one step?

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Re: otrs Digest, Vol 45, Issue 17
by mzanier＠xtcommerce.com 13 Apr '07

13 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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[Feature Request] Ticket Templates
by Mike Morris 13 Apr '07

13 Apr '07

> From: Vladimir Doisan <vdoisan(a)giantmarkets.com> > Subject: [otrs] [Feature Request] Ticket Templates > > Is it possible to have a new ticket templates based on the selected Queue? > I would love to see this too... however, in the meantime, it is not difficult to design a web form (using PHP or whatever...) that does a "post" to the OTRS page with all required parameters to create a new ticket. You can find info about this on the searchable mailing list archives. I'm planning an a web page with a menu of new ticket forms... and adding a link to that page from the OTRS footer... Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ Your Free Historical Quote: And may that Being who is supreme over all, the Patron of Order, the Fountain of Justice, and the Protector in all ages of the world of virtuous liberty, continue His blessing upon this nation and its Government and give it all possible success and duration consistent with the ends of His providence. - John Adams, Inaugural Address, March 4, 1797, Philadelphia ------------------------------------

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Re: otrs Digest, Vol 45, Issue 16
by mzanier＠xtcommerce.com 13 Apr '07

13 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Re: otrs Digest, Vol 45, Issue 15
by mzanier＠xtcommerce.com 13 Apr '07

13 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Data compressing
by Tom 12 Apr '07

12 Apr '07

Is data inserted to OTRS's database compressed? Which storage module is better to use ArticleStorageFS or ArticleStorageDB? In ArticleStorageFS attachments are wrote to disk, is there anything else wrote to disk besides attachments, that is not inserted to database (I mean for example plain body is inserted to database and is wrote to disk too)? Greetings

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Re: otrs Digest, Vol 45, Issue 14
by mzanier＠xtcommerce.com 12 Apr '07

12 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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