April 2007 - otrs - OTRS mailing lists

RE: [otrs] Getting mail Pop3
by Salvador Manzo 18 Apr '07

18 Apr '07

What, exactly, are you looking to change? -----Original Message----- From: "Phil Taylor" <ptaylor1900(a)gmail.com> To: "Otrs Mail List" <otrs(a)otrs.org> Sent: 2007-04-17 23:35 Subject: [otrs] Getting mail Pop3 Hi I am using the current version of Otrs on windows server 2003 and I was wondering if there is any way to modify the code or change the setting to receives and shows the new tickets from the pop3 mail server? I am hosting all the services my self. Thanks Phil

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Customisation
by Chris Watt 18 Apr '07

18 Apr '07

Hi Guys, Are there any guides for customisation when it comes to adding new fields? I want to add some fields like Phone Number and so on to the customer addition form in the Agent view (the bit where they can add a new customer). I want to be able to set it up so it is easy to get the customers phone number when you go into phone call mode. Also, how do I allow managers to see tickets even when they are locked to a consultant? I want to be able to get to tickets that are locked in cases where customers complain, etc. Cheers! ~Chris

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Re: otrs Digest, Vol 45, Issue 21
by mzanier＠xtcommerce.com 18 Apr '07

18 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Getting mail Pop3
by Phil Taylor 18 Apr '07

18 Apr '07

Hi I am using the current version of Otrs on windows server 2003 and I was wondering if there is any way to modify the code or change the setting to receives and shows the new tickets from the pop3 mail server? I am hosting all the services my self. Thanks Phil

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Re: otrs Digest, Vol 45, Issue 20
by mzanier＠xtcommerce.com 18 Apr '07

18 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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POP3 Email Setup
by Benoit.Y 18 Apr '07

18 Apr '07

Dear All; I am testing out OTRS and have found this is a very good piece of software! However, I would like to know if I have an email address support(a)abc.com which abc.com is not hosted by our server, how can I setup OTRS so that any ticket sent to support(a)abc.com will then be transfer to the OTRS ticket queue? Thanks.

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Got no Email at /opt/otrs/Kernel/System/PostMaster.pm error in PostMasterPOP3.pl reconnections
by kawaguchik＠pm.nttdata.co.jp 18 Apr '07

18 Apr '07

Dear OTRS development personnel, We have experienced following error message in getting mail via PostMasterPOP3.pl sometimes. > : > Message 19/26 (**************(a)*********.co.jp) > Message 20/26 (**************(a)*********.co.jp) > Reconnect Session after 20 messages... > Connection to *********.co.jp closed. > > Message 1/26 (**************(a)********.co.jp) > Got no Email at /opt/otrs/Kernel/System/PostMaster.pm line 46. > : It occurs in reconnected PostMasterPOP3 fetchmail pass when there are more than 20 messages in a mailbox, not every time but often. By our troubleshooting, we find that it occurs due to the mail deletion time delays in our mail server (MS-Exchange Server). That is to say, OTRS executes Net::POP3->quit() method and instantly execute Net::POP3->login(), but mails deletion takes some time in mail server so reconnected login() method returns $NUM including delete marked mails. But these mails will delete very soon in the mail server, so OTRS has the error to try to get() nonexistent messages. PostMasterPOP3.pl --------------------------------------------------- 225 $PopObject->quit(); 226 print "Connection to $Host closed.\n\n"; 227 # fetch again if still messages on the account 228 if ($Reconnect) { 229 FetchMail(%Param); 230 } Wait code is effective to solve this problem ---------------------------------------------------- 225 $PopObject->quit(); 226 print "Connection to $Host closed.\n\n"; 227 # fetch again if still messages on the account 228 if ($Reconnect) { 229 ##################################### 230 # Modified by K.Kawaguchi 2007-04-18 231 sleep 1; 232 # End of Patch 233 ##################################### 234 FetchMail(%Param); 235 } I suppose that its better to define some option to define the wait time above. I am glad if this report helps you. Kazuhiro Kawaguchi

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Re: otrs Digest, Vol 45, Issue 19
by mzanier＠xtcommerce.com 16 Apr '07

16 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Re: otrs Digest, Vol 45, Issue 18
by mzanier＠xtcommerce.com 14 Apr '07

14 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Reject emails
by Maurice James Ny 14 Apr '07

14 Apr '07

How do I auto reject emails without ticket numbers in the email?

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