October 2006 - otrs - OTRS mailing lists

# (take care that Net::LDAP is installed!)
by Nathan Campbell 17 Oct '06

17 Oct '06

I have found the LDAP configuration script and the settings module in the defaults.pm file. The defaults.pm file has a comment: # (take care that Net::LDAP is installed!) How do I verify this? Thanks Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/>

3 2

AW: [otrs] After we upgrade to OTRS 2.1.1, OTRS apache service could not start success
by shawn.beasley＠dlh.de 17 Oct '06

17 Oct '06

Please look in /var/log/apache2/error_message and see if your problem is similar to my bug report http://bugs.otrs.org/show_bug.cgi?id=1382 if it is you can recover the perl modules from the .tar file. Vielen Dank, Shawn Beasley Support �C IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Urspr��ngliche Nachricht----- Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Zhang Wayne Gesendet: Dienstag, 17. Oktober 2006 04:00 An: OTRS(a)OTRS.org Betreff: [otrs] After we upgrade to OTRS 2.1.1,OTRS apache service could not start success Can't load Perl file: C:/OTRS/otrs/scripts/apache2-perl-startup.pl for server _________________________________________________________________ ��ѽ��н��ʹ�� MSN Messenger: http://messenger.msn.com/cn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

1 0

What is this: warn: config: created user preferences file:...
by s taylor 17 Oct '06

17 Oct '06

Hello. What does this message mean? It was a Cron message from PostMasterPOP3.pl. I just added a new queue and sent a new [test] message from my E-mail client NOT via the web interface. ~~~~~~~~~~~~~~~~~~~~~ warn: config: created user preferences file: opt/.spamassassin/user_prefs ~~~~~~~~~~~~~~~~~~~~~ Thanks in advance.

1 1

After we upgrade to OTRS 2.1.1, OTRS apache service could not start success
by Zhang Wayne 17 Oct '06

17 Oct '06

Can't load Perl file: C:/OTRS/otrs/scripts/apache2-perl-startup.pl for server _________________________________________________________________ 与联机的朋友进行交流，请使用 MSN Messenger: http://messenger.msn.com/cn

1 0

Nagios integration
by Christian McHugh 16 Oct '06

16 Oct '06

Howdy all. I've been looking through the list archives and can't find a solution. Does anyone have any recommendations for otrs integration with nagios? I've seen perl scripts posted about using an ssh connection to call genericappication.pl, but it seems so much cleaner to use postmaster filters if possible. What is required is that when nagios send's an email to otrs, it opens a new ticket as always. If the problem persists and nagios sends a reminder email, a new ticket is not created but the new communication is appended to the existing ticket as a note. Once the problem is solved, nagios sends off a recovery email and that ticket is then closed. Any ideas? Thanks, Christian McHugh

1 0

RE: [otrs] # (take care that Net::LDAP is installed!)
by Nathan Campbell 16 Oct '06

16 Oct '06

Thank you, however, I did read the documentation and that was the point of my question. There is no information on pages 89 - 100 as to where these .pm files are located. I was able to find them on my own after posting. Also, I should have noted that my setup is Win32 and although the manual does indicate on page 14 that "perl with all needed modules and cron for Windows will be installed" - my question was how do I verify that it is? Thank you again for the help though! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/> _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Monday, October 16, 2006 4:17 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] # (take care that Net::LDAP is installed!) http://doc.otrs.org/2.1/en/html/x305.html - for this question. http://doc.otrs.org/2.1/en/html/x1436.html - for the LDAP one you had before. I want to encourage all posters to please read the documentation before posting! Thanks in advance, Andy Lubel On 10/16/06 5:12 PM, "Nathan Campbell" <n.campbell(a)DalSym.com> wrote: I have found the LDAP configuration script and the settings module in the defaults.pm file. The defaults.pm file has a comment: # (take care that Net::LDAP is installed!) How do I verify this? Thanks Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/> <http://www.dallassymphony.com/> _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ --

1 0

Connecting to LDAP
by Nathan Campbell 16 Oct '06

16 Oct '06

I see in the manual how I need to modify the scripts to access LDAP (Active Directory in my case) but do not see any info on how to access these scripts. Also, will they need to be recompiled, etc.. Or, is there a method of doing this through the front-end? Thanks! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com <mailto:n.campbell@dalsym.com> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/>

1 0

Customer Groups and Web requests
by Kayra Otaner 16 Oct '06

16 Oct '06

Hello, I've searched documentation about 'CustomerGroupSupport' feature but couldn't find answer to what I'm looking for.We've recently upgraded from 1.3.2 to 2.0.4. Everything seems fine but when a customer creates a ticket through web interface, no agent notifications are sent. I've checked bunch of different places and noticed that it only happens when I enable 'CustomerGroupSupport'. Before we were also using customer grouping and agent notifications were fine for customer web interfaces. But now since the upgrade no notification is being sent for customer web tickets. If I disable customer grouping, agent notifications are sent fine My current settings : $Self->{CustomerGroupSupport} = 1; $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; Any ideas on why and how to fix it? Kayra Otaner

1 0

RE: [otrs] How to increase email size ?
by Cyril Picat 16 Oct '06

16 Oct '06

Hi, I had the same problem earlier and I first ran into new errors by modifying Config.pm with $Self->{'PostMasterPOP3MaxEmailSize'} = 1024 * 10; and not modifying SQL option max_allowed_packet. Now I have also modified /etc/my.cnf, everything is working propoerly, thanks. But I have still a related question. Is there a way to be notified if an email which size is greater than the PostMaster limit is fetched ? At this time, there is an error in the OTRS logs but it would be nice if the customer automatically received an email saying his attachement was too big. I am sure you can do this by modifying the .pl script but I am wondering if anyone has already done it. Thanks, Cyril -----Original Message----- Date: Mon, 16 Oct 2006 09:21:17 +0200 From: "Bartsch, Martin msg asp gmbh" <martin_bartsch(a)msg-systems.com> Subject: RE: [otrs] How to increase email size ? To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <3966C837370DEB4C9A58B5F3525F62C10107911D(a)mas-1cgn.maswd1.cgn.msg.de> Content-Type: text/plain; charset="iso-8859-1" If you use postfix, set up message_size_limit /etc/postfix/main.cf # 20 MB message_size_limit = 20480000 Then check your /etc/my.cf to store the mail /etc/my.cnf max_allowed_packet = 20M rcmysql restart Mit freundlichen Gr|_en / Kind regards Martin Bartsch Senior IT-Berater msg application service providing gmbh Venloer Stra_e 25 - 27 D-50672 Kvln Tel.: +49 221 49293-369 Fax: +49 221 49293-4369 mailto:martin_bartsch@msg-systems.com http://www.msg-asp.de -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.4/476 - Release Date: 14/10/2006

1 0

Upgrade to 2.1.1
by shawn.beasley＠dlh.de 16 Oct '06

16 Oct '06

Hey again, After the upgrade to 2.1.1 it seems to be running with just a couple of bugs. (Still not equalling Microsoft in the bug dept.) I have one specific problem,  is not showing up by Customer TicketZoom. I have looked everywhere, but I just cannot seem to find out where this has went wrong.´ That means that my customers can effectively, per web, not send updates. Can anyone help, or has someone heard of this problem. Thanks for your help. Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley(a)dlh.de Web: http://www.cfc-callcenter.de

1 0