October 2006 - otrs - OTRS mailing lists

What dirs/files need copying to new install for upgrade?
by s taylor 12 Oct '06

12 Oct '06

Hello. Besides copying the working copy of 'Config.pm' to the 'new install' (upgrade) and my customized files, which other directories and files need to be copied so the SysConfig settings set in the interface, etc. are re-applied? e.g. Config/Files???? others??? Is there documentation for this? Right now, the settings via the interface in SysConfig are back to default. Hopefully, I don't have to start over to set them again. Thanks in advance.

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Is PATCH available for "'" [Bug 1311] v.2.1.1?
by s taylor 12 Oct '06

12 Oct '06

Hello. Is PATCH available for "'" [Bug 1311] v.2.1.1? If so, where can I find it? Having it now is very important. Thanks.

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v2.0.4 RPM availability
by Jason Loven 12 Oct '06

12 Oct '06

Is the OTRS v2.0.4 RedHat RPM still available? I'd like to install it in a fresh VM to try to resolve my mod_perl issue but all I see up now are the 2.1 downloads. Also does anyone know if the RedHat RPM will work on a CentOS 4.4 platform? Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support(a)cainetserv.net <mailto:support@cainetserv.net> Web: http://www.cainetserv.com/ <http://www.cainetserv.com/>

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After I install new version, I could not modify any system config for below erro
by Zhang Wayne 12 Oct '06

12 Oct '06

Can't locate object method "ModGet" via package "Kernel::System::Config" at C:/OTRS/otrs//Kernel/Modules/AdminSysConfig.pm line 482 _________________________________________________________________ 免费下载 MSN Explorer: http://explorer.msn.com/lccn/

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OTRS 2.1.1: difference between owner and responsible?
by Sébastien Prud'homme 12 Oct '06

12 Oct '06

Hi, A simple question. In 2.1.1 version of OTRS there is a new feature called "responsible". What is the difference between a ticket responsible and a ticket owner? Regards

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active directory and otrs 2.0
by Luca Tebaldi 12 Oct '06

12 Oct '06

Hi! i want to config AD over otrs 2.0 but I do not find the documentation in the handbook.. someone knows where I can find it??? thank Luca

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asset management
by Johan Gotting 12 Oct '06

12 Oct '06

Hi, does anyone know about any open source asset management system that can be integrated with OTRS?

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OTRS 2.0.4 performance
by Jason Loven 12 Oct '06

12 Oct '06

Can anyone out there give me an idea how the performance of their OTRS is? I'm getting a fairly noticeable delay between the time I click on the "zoom" hyperlink and when the page actually comes up. The delay is about 4-6 seconds. Sometimes more but I don't think I've ever seen it faster. Of course this is hardly a HUGE delay but it does seem a bit high. Is this normal? We have it running for only a few agents (5-6) on a P4 2.0Ghz FreeBSD server with 1GB RAM. The MySQL database is on the same server and if I write any custom queries against the sql it performs very well with most queries returning in well under ½ second. We're not running with mod_perl due to a configuration problem that makes OTRS crash if I try to run it that way so that's to blame for some of the problem I'm sure. But as I said I've actually written a variety of perl/php scripts that query the database and they pop right up as soon as I click on them. Thoughts? Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support(a)cainetserv.net <mailto:support@cainetserv.net> Web: http://www.cainetserv.com/ <http://www.cainetserv.com/>

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Modifying Navbar
by Dewayne King 11 Oct '06

11 Oct '06

I figured it out thanks anyway Sincerely, Dewayne King Network Manager Interfacing Company of Texas, Inc. Main (713) 895-0002 Fax (713) 895-0088 Mobile (281) 830-0249 Dewayne.King(a)ICTXNet.com www.ICTXNet.com <http://www.ictxnet.com/> Please Note: This communication may contain privileged or other confidential information. If you are not the intended recipient or believe that you may have received this communication in error, please reply to the sender indicating that fact and delete the copy you received. In addition, you should not print, copy, transmit, disseminate, or otherwise use the information. Thank You.

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Modifying Nav Bar
by Dewayne King 11 Oct '06

11 Oct '06

After installing the file manager module I ended up with a failed icon on my nav bar. I know it is a bogus icon so I just want to remove it. I cant find what scrip to goto to remove the icon. It was placed to the imediate right of the logout icon. All other icons are present.

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