October 2006 - otrs - OTRS mailing lists

Auth in 2 groups
by Guillaume Rehm 16 Oct '06

16 Oct '06

Hi list, My techs are in 2 Active Directory groups. I whant each tech can access to otrs application. In Config.pm I have this line : $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=grp1,ou=MyOU,dc=domain,dc=local'; What is the syntax to had 2 groups. I have try this but don't works: $Self->{'AuthModule::LDAP::GroupDN'} = '(|(cn=grp1)(cn=grp2)),ou=MyOU,dc=domain,dc=local'; I want that only these 2 groups can access to the tech interface. Anyone have an idea ? Thanks in advance and Best Regards, -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm(a)bnu.fr web: http://www.bnu.fr

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DefaultCharset
by Asfihani 16 Oct '06

16 Oct '06

Helo, How to handle newline in new ticket which is submitted via email? I always got the following: From: asfik(a)domain.tld To: test(a)domain.tld Subject: test \ntest\n\ntest\n\ntest\n\n\n\n I have try change DefaultCharset to iso-8859-1 or utf-8, but it doesn't help. Thank you, -- Asfihani

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Invalid Session Id
by franck.lamas＠stp-presse.fr 16 Oct '06

16 Oct '06

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RE: [otrs] How to increase email size ?
by Bartsch, Martin msg asp gmbh 16 Oct '06

16 Oct '06

If you use postfix, set up message_size_limit /etc/postfix/main.cf # 20 MB message_size_limit = 20480000 Then check your /etc/my.cf to store the mail /etc/my.cnf max_allowed_packet = 20M rcmysql restart Mit freundlichen Grüßen / Kind regards Martin Bartsch Senior IT-Berater msg application service providing gmbh Venloer Straße 25 - 27 D-50672 Köln Tel.: +49 221 49293-369 Fax: +49 221 49293-4369 mailto:martin_bartsch@msg-systems.com http://www.msg-asp.de > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf Of BipinDas > Sent: Saturday, October 14, 2006 11:20 AM > To: User questions and discussions about OTRS.org > Subject: [otrs] How to increase email size ? > > > Hi all > My system log gives me the following error. Please let me know how to > increase the size of the mail. > > Message: Can't fetch email 1 from > ticket@spectrum.net.in@mail.spectrum.net.in. Email to big (10939 KB - > max 6144 KB) > > Thanks in advance > > -- > Greetings... > ___________________________ > Bipin Das > Spectrum Softtech Solutions, > 0484-4082000 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

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Re: otrs Digest, Vol 39, Issue 34
by Keith Turner 15 Oct '06

15 Oct '06

I looked into it, but IIRC there is a blocker in the way a field is named that requires extensive customization - my vague memory is that one of the names is a protected system malue in SS. Keith On 10/15/06, otrs-request(a)otrs.org <otrs-request(a)otrs.org> wrote: > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Installation on Windows using IIS and MS SQL Server > (David Violino) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 14 Oct 2006 15:50:36 -0400 > From: "David Violino" <daviolino(a)gmail.com> > Subject: [otrs] Installation on Windows using IIS and MS SQL Server > To: otrs(a)otrs.org > Message-ID: > <2f1c3cae0610141250w273cbc43q4672b4644cfd7eb7(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin > Apache and MySQL? > > Can you provide detailed steps? > > Thanks >

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How to increase email size ?
by BipinDas 14 Oct '06

14 Oct '06

Hi all My system log gives me the following error. Please let me know how to increase the size of the mail. Message: Can't fetch email 1 from ticket@spectrum.net.in@mail.spectrum.net.in. Email to big (10939 KB - max 6144 KB) Thanks in advance -- Greetings... ___________________________ Bipin Das Spectrum Softtech Solutions, 0484-4082000

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queueview - show only open|new tickets
by Alex Mihicinac 13 Oct '06

13 Oct '06

Hi all, is it possible, to "hide" pending tickets in queue? ...to have only new and open tickets in queueview. Best regards, Alex

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RE: [otrs] Is PATCH available for "'" [Bug 1311] v.2.1.1?
by Peter van Beugen 13 Oct '06

13 Oct '06

I thought I saw it in CVS yesterday -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens s taylor Verzonden: donderdag 12 oktober 2006 20:36 Aan: otrs(a)otrs.org Onderwerp: [otrs] Is PATCH available for "'" [Bug 1311] v.2.1.1? Hello. Is PATCH available for "'" [Bug 1311] v.2.1.1? If so, where can I find it? Having it now is very important. Thanks. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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FQDN?
by Jason Loven 13 Oct '06

13 Oct '06

Is it not possible to change the OTRS system FQDN from inside the config? Every time I change it, it reverts back to the local host FQDN which is a private FQDN which I would prefer not to have exposed. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support(a)cainetserv.net <mailto:support@cainetserv.net> Web: http://www.cainetserv.com/ <http://www.cainetserv.com/>

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RE: [otrs] Cannot login after fresh install!
by Singh, T 13 Oct '06

13 Oct '06

Thanks Nils! My Bad, should have spent more time reading all that :-) Kind Regards/Met Vriendelijke Groet, Tarry Singh ------------------------------------------ OCP DBA 8i,9i, SQL Server 7,2k DBA ------------------------------------------ "At least two-thirds of our miseries spring from human stupidity, human malice and those great motivators and justifiers of malice and stupidity: idealism, dogmatism and proselytizing zeal on behalf of religous or political ideas.-- Aldous Huxley" -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, October 13, 2006 4:18 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Cannot login after fresh install! Singh, T wrote: > And thanks for the quick reply. Why do I have to do @localhost? Because that's the default admin account. Just read the manual, it's in there: http://doc.otrs.org/2.1/en/html/x624.html Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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