February 2004 - announce - OTRS mailing lists

OTRS 1.2.2 (South Beach) Released
by Martin Edenhofer 23 Feb '04

23 Feb '04

Hi, we are proud to announce OTRS 1.2.2 (South Beach) today. This is the latest release on the 1.2 branch with major bug fix 319. Changes: ======== (2004/02/17) changed screen after moved ticket (like OTRS 1.1) (2004/02/17) added null option to search free text options http://bugs.otrs.org/show_bug.cgi?id=321 (2004/02/17) fixed double quote bug in GetIdOfArticle()/CreateArticle() http://bugs.otrs.org/show_bug.cgi?id=319 (2004/02/17) fixed bug 317 - Return Path set to invalid email http://bugs.otrs.org/show_bug.cgi?id=317 Download: ========= ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums 6f26f0d72b91a3d36e17fc56a0e72ef2 ./RPMS/suse/7.3/otrs-1.2.2-01.i386.rpm c069e4d932dac23d8ab5bde64d586bc8 ./RPMS/suse/8.x/otrs-1.2.2-01.i386.rpm b4c2099c2e44f9aaf8d1878ada5c2ddf ./RPMS/suse/9.x/otrs-1.2.2-01.i386.rpm 220a03bcca545312e0939d6711caf947 ./RPMS/redhat/7.x/otrs-1.2.2-01.i386.rpm a3b82c4d522aa16187e924eaa76404f3 ./RPMS/redhat/8.0/otrs-1.2.2-01.i386.rpm 2f3fa310c6771a6d15876724ab026bc4 ./SRPMS/suse/7.3/otrs-1.2.2-01.src.rpm e590aac8c0266c00ea00a33a1aac56e1 ./SRPMS/suse/8.x/otrs-1.2.2-01.src.rpm 5fb0a412226373e1655aeb7ffef7e32d ./SRPMS/suse/9.x/otrs-1.2.2-01.src.rpm 5e223a4db79766de6a5839c1ba0a5182 ./SRPMS/redhat/7.x/otrs-1.2.2-01.src.rpm 1d8c375e1acfffccc833b33a83abe721 ./SRPMS/redhat/8.0/otrs-1.2.2-01.src.rpm 57afaea1bb0bb7e1644b78f7defda7d1 ./otrs-1.2.2-01.tar.gz ef154439ec31224f1c60b0777d95dddc ./otrs-1.2.2-01.tar.bz2 Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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OTRS 1.2 (South Beach) Released
by Martin Edenhofer 16 Feb '04

16 Feb '04

Hi, we are proud to announce OTRS 1.2.1 (South Beach) today. The first official release of OTRS 1.2. The increased number of developers made it possible to shift a huge amount of working power the new version. South Beach has many nifty new features. Here are some of them: ====================== * new FAQ/Support/Knowlage database (with agent, customer and public interface) * new "single sign on" (pre-authentication) feature to auth modules (now we do have the following default mdoules: DB, LDAP and HTTPBasicAuth) * new PostMaster(POP3).pl filter options like procmail (configurable over Kernel/Config.pm) * new agent interface notifications modules layer/feature (show agent notifications in agent interface, it's possible to write your own modules e. g. for escalation infos like: Ticket 123 needs to be answerd within the next 2 hours) * new ticket permission modules layer/feature (so you can write your own permission concept) * multi customer map/source support (use a customer database and a LDAP tree as customer source to the same time on one installation) * new UTF-8 support (for frontend and backend) * new internationalization of agent notification messages (configurable over admin interface) * new SAPDB support (experimental) * new Oracle support (experimental) And we heavily improved the following things: ============================================= * improved screen handling (back, next window, last window, ...) * improved html themes * improved ticket permission options (ro, rw, move, create, ...) * improved ticket free text feature (in ticket search and phone view - max. 8 Keys and 8 Values) * improved ticket search (with more ticket properties and time options) * improved GenericAgent (with more options for search and set properties) * improved TicketStorageModule (now it's possible to switch from one to the other backend on the fly) You can find a complete list of all changes in the CHANGES file. And before you install it you can try our demosystem at http://otrs.org/demo/ Download: ========= Our mirrors have been armed by now. You can download the new release at the following servers: ftp://ftp.gwdg.de/pub/misc/otrs/ ftp://ftp.samurai.com/pub/otrs/ ftp://ftp.otrs.org/pub/otrs/ A full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 85da20b6de385f61ea411f52b63a1bbe ./RPMS/suse/7.3/otrs-1.2.1-01.i386.rpm 5a3e9f3c9a8a84fa51313bd0fe6de69f ./RPMS/suse/8.x/otrs-1.2.1-01.i386.rpm d9583ec251f7337ba70464374fcccd84 ./RPMS/suse/9.x/otrs-1.2.1-01.i386.rpm 860853b001af2737efa58eb9a960d450 ./RPMS/redhat/7.x/otrs-1.2.1-01.i386.rpm d7fc36d90c7ec4780669f2d50e94cf36 ./RPMS/redhat/8.0/otrs-1.2.1-01.i386.rpm 909059a26ac16005ed5bb94319e15701 ./SRPMS/suse/7.3/otrs-1.2.1-01.src.rpm b91d7d66b84b4dca564fa4e7a07b394a ./SRPMS/suse/8.x/otrs-1.2.1-01.src.rpm dd2e51bb75c202f31595808dc7e3279c ./SRPMS/suse/9.x/otrs-1.2.1-01.src.rpm c3024f0b2d0c5346ed0ec18aa161d713 ./SRPMS/redhat/7.x/otrs-1.2.1-01.src.rpm 308b6a39e1e724dd6a61ffc49c67ca0f ./SRPMS/redhat/8.0/otrs-1.2.1-01.src.rpm f0e5ae6b2019bae4b99d37438e1198a4 ./otrs-1.2.1-01.tar.gz e6f846652842ea7f1aac8fae9f17fe27 ./otrs-1.2.1-01.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. We want to say "thank you" to the OTRS community! Have a lot of fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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OTRS 1.2 Beta 3 (South Beach) Released
by Martin Edenhofer 10 Feb '04

10 Feb '04

The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 3. This is the third "beta" version of the new OTRS 1.2. Major Changes: ============== * fixed bug 249 Editing system e-mail addresses with quotations in name field - http://bugs.otrs.org/show_bug.cgi?id=249 * added contact customer (create ticket) feature * added multi customer map/source support * added GenericAgent module support * fixed bug in X-OTRS-Queue option if bin/PostMasterPOP3.pl is used. * fixed bug in customer interface (empty To selection) * fixed typo in template (wrong $Data{} for Field6) Kernel/Output/HTML/Standard/FAQArticleForm.dtl * and some other small bug fixes (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.109) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 09acfefb2d7c04b5c27fc54155722b76 ./RPMS/suse/7.3/otrs-1.2.0-beta3.i386.rpm ef16d1319e2e0f1c76bb6d505c8bf354 ./RPMS/suse/8.x/otrs-1.2.0-beta3.i386.rpm a9f1a34e4de47003c85e77bcee6366ad ./RPMS/suse/9.x/otrs-1.2.0-beta3.i386.rpm 77bdfa4d3a6c186a39067ede37dc6dd5 ./RPMS/redhat/7.x/otrs-1.2.0-beta3.i386.rpm feb80339a0d26bc02667b13366d1287d ./RPMS/redhat/8.0/otrs-1.2.0-beta3.i386.rpm 875b2649cd95f21d43e517b4150f1b2e ./SRPMS/suse/7.3/otrs-1.2.0-beta3.src.rpm f3032b682af6df89488288696cbbc903 ./SRPMS/suse/8.x/otrs-1.2.0-beta3.src.rpm 95258f09495ac8a18c4f03be05f23128 ./SRPMS/suse/9.x/otrs-1.2.0-beta3.src.rpm cc76728b09aa8527f6c1bd8efec06e32 ./SRPMS/redhat/7.x/otrs-1.2.0-beta3.src.rpm b9e28735cffac231cc8f930433e99705 ./SRPMS/redhat/8.0/otrs-1.2.0-beta3.src.rpm a93c66b6ee39a74b292b09a6bd519a78 ./otrs-1.2.0-beta3.tar.gz e4a500597adf49caeef5f402c850c8bd ./otrs-1.2.0-beta3.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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OTRS 1.2 Beta 2 (South Beach) Released
by Martin Edenhofer 03 Feb '04

03 Feb '04

The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 2. This is the second "beta" version of the new OTRS 1.2. Major Changes: ============== * added config option for CustomerGroupSupport (on/off) [Kernel/Config.pm] # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower) # (if this is 1, the you need to set the group <-> customer user # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup # otherway, each user is ro/rw in each group!) $Self->{CustomerGroupSupport} = 0; # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; [...] * added ticket link feature * added Bcc field for agent address book and agent compose * fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl * renamed column "comment" to "comments" of each table to be oracle compat. Use the scripts/DBUpdate-to-1.2.(mysql|postgresql).sql to get your database up-to-date. * changed Kernel::System::Ticket->SearchTicket() to return false if on param (e. g. Queue or State) doesn't exist (problem was, that if a queue name dosn't exist, then the GenericAgent gets tickets from all queues!). * and some other small bug fixes (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.108) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums f13a9d931c5a5056f4bfdcffd1bcc657 ./RPMS/suse/7.3/otrs-1.2.0-beta2.i386.rpm 3fd2b4eafc4529a6c17a1a5561a1bc95 ./RPMS/suse/8.x/otrs-1.2.0-beta2.i386.rpm 508734a8745531a92ecd7b2d4cb9e1b0 ./RPMS/suse/9.x/otrs-1.2.0-beta2.i386.rpm c76e2cb9d637aad06def8c6c486ea61c ./RPMS/redhat/7.x/otrs-1.2.0-beta2.i386.rpm 8b7a8905d6207af3a2eee87265627ddc ./RPMS/redhat/8.0/otrs-1.2.0-beta2.i386.rpm ca9dd7cd6a002d6035424329ac0e9fac ./SRPMS/suse/7.3/otrs-1.2.0-beta2.src.rpm 776484c9cd930816300d1a3f9031a984 ./SRPMS/suse/8.x/otrs-1.2.0-beta2.src.rpm ebdf3a089ab9a504982dd8491adffc98 ./SRPMS/suse/9.x/otrs-1.2.0-beta2.src.rpm 247acec169298f545a307eb4999daaa6 ./SRPMS/redhat/7.x/otrs-1.2.0-beta2.src.rpm 33b802a2fbda33404374523a2b7d4961 ./SRPMS/redhat/8.0/otrs-1.2.0-beta2.src.rpm f84ee01fc445c87d5fcce9f5c1e1c6c1 ./otrs-1.2.0-beta2.tar.gz 62b6afc2cb43b78171f34d99f456b242 ./otrs-1.2.0-beta2.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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