Hi,
we are proud to announce OTRS 1.3.1 (Sandy Beach) today. The first
official release of OTRS 1.3. Sandy Beach has many nifty new features.
Here are some of them:
======================
General:
--------
o new Stats Framework (easy to create own stats modules)
o WebInterface for GenericAgent
o WebInterface for PostMaster filter
o Ticket Bulk feature
o new PreApplicationModule layer for agent and customer
interface, usable for login info changes, welcome messages
or license infos
o new notification module for customer panel (like existing
notification module layer for agent interface)
o new Radios authentication modules
o improved customer panel with fulltext search
o improved customer panel with icons
o added customer panel MyTickets and CompanyTickets feature
o added mulit serach options to customer serach e. g.
"name+phone" in customer search
o added multi customer id support
o added <OTRS_CUSTOMER_*> tags for salutatuion, signateure
and std. responses
o added global TimeZone feature
Email handling:
---------------
o added follow up check feature based on references
and in-reply-to header
o new auto convert of incoming html only emails to text/plain
Frontend:
---------
o new language translations
o new .dtl Block feature
o new .dtl Include feature
o new language custom and module translations files
o html application output filter layer
o attachment size is now shown
o multi attachments in compose message or note
o ticket_history is now with i18n support
Session:
--------
o new session config option, MaxSessionIdleTime
o new session config option, SessionUseCookieAfterBrowserClose
to keep cookies in browser (after closing the browser) till
expiration of session (default is 0).
System:
-------
o new feature to use crypted database password option in
Kernel/Config.pm
o improved utf-8 support
o improved database handling of large objects
o improved otrs LDAP modules with AlwaysFilter and Charset options
(details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.131.2.1)
Upgrading:
==========
For those folks who are using OTRS 1.2 and want to upgrade to 1.3
please read the UPGRADING and INSTALL files.
Bugreports:
===========
http://bugs.otrs.org/ (Thanks!)
Online Documentation:
=====================
http://doc.otrs.org/1.3/en/html/http://doc.otrs.org/1.3/de/html/
Download:
=========
ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto)
(a full list of all download mirrors (ftp/http/rsync) is available at
http://otrs.org/download/)
-----------------------------------------------------------------
MD5 message digest (128-bit) checksums
da87c1e4539754bf15086299a0542906 RPMS/suse/7.3/otrs-1.3.1-01.i386.rpm
7429ad13b6eb1d5c76e2644a5a9c1aa9 RPMS/suse/8.x/otrs-1.3.1-01.i386.rpm
9ff2799138bc32d5239b8c2e31180f0f RPMS/suse/9.0/otrs-1.3.1-01.i386.rpm
d8bf7e1080123cc0820d6e01c099835b RPMS/suse/9.1/otrs-1.3.1-01.i386.rpm
33e7845af900d84af76ae79b4560e8db RPMS/redhat/7.x/otrs-1.3.1-01.i386.rpm
ee18d1041a8b3f0cba85bef616a440a1 RPMS/redhat/8.0/otrs-1.3.1-01.i386.rpm
c3b7cf669d00f3829bda4134e1c156df SRPMS/suse/7.3/otrs-1.3.1-01.src.rpm
c5afc44eef02ecd32dc9029224fcf7fc SRPMS/suse/8.x/otrs-1.3.1-01.src.rpm
9cac1dd89fb71b3a10467238631b3985 SRPMS/suse/9.0/otrs-1.3.1-01.src.rpm
d47de993e16bf4236d0ea9991ec5a88f SRPMS/suse/9.1/otrs-1.3.1-01.src.rpm
79b232a196778cc70ec026d2e44f94d7 SRPMS/redhat/7.x/otrs-1.3.1-01.src.rpm
c4af95343e6d7793b7cd6d4ebd9a5222 SRPMS/redhat/8.0/otrs-1.3.1-01.src.rpm
edbf6800b034208152d278da3c73b1af otrs-1.3.1-01.tar.gz
18205697842efc22fac0b7af2790093e otrs-1.3.1-01.tar.bz2
-----------------------------------------------------------------
We appreciate your help with the development of OTRS. :-)
Have a lot of fun!
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
The OTRS Team is pleased to announce the release of OTRS 1.3 Beta 4.
Upgrading:
==========
For those folks who are using OTRS 1.2 and want to upgrade to 1.3
please read the UPGRADING and INSTALL files.
Bugreports:
===========
http://bugs.otrs.org/ (Thanks!)
Changes for 1.3 Beta 4:
=======================
o fixed bug 380 - Does not allow change of customer login
o fixed bug 502 - Email bouncing does not work
o fixed bug 503 - Move Ticket into queue not possible
o fixed bug 504 - $Text{"0"} in DTLs does not produce any output
o added delete option for pop3 accounts in admin interface
o improved generic agent web interface
o fixed '' selection on ticket free text search
o support of sub dtl blocks
o fixed call customer via phone (set state was ignored)
o fixed multi customer id support and added docu
Changes for 1.3:
================
General:
--------
o new Stats Framework (easy to create own stats modules)
o WebInterface for GenericAgent
o WebInterface for PostMaster filter
o Ticket Bulk feature
o new PreApplicationModule layer for agent and customer
interface, usable for login info changes, welcome messages
or license infos
o new notification module for customer panel (like existing
notification module layer for agent interface)
o new Radios authentication modules
o improved customer panel with fulltext search
o improved customer panel with icons
o added customer panel MyTickets and CompanyTickets feature
o added mulit serach options to customer serach e. g.
"name+phone" in customer search
o added multi customer id support
o added <OTRS_CUSTOMER_*> tags for salutatuion, signateure
and std. responses
o added global TimeZone feature
Email handling:
---------------
o added follow up check feature based on references
and in-reply-to header
o new auto convert of incoming html only emails to text/plain
Frontend:
---------
o new language translations
o new .dtl Block feature
o new .dtl Include feature
o new language custom and module translations files
o html application output filter layer
o attachment size is now shown
o multi attachments in compose message or note
o ticket_history is now with i18n support
Session:
--------
o new session config option, MaxSessionIdleTime
o new session config option, SessionUseCookieAfterBrowserClose
to keep cookies in browser (after closing the browser) till
expiration of session (default is 0).
System:
-------
o new feature to use crypted database password option in Kernel/Config.pm
o improved utf-8 support
o improved database handling of large objects
o improved otrs LDAP modules with AlwaysFilter and Charset options
(details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.130)
Online Documentation:
=====================
http://doc.otrs.org/cvs/en/html/http://doc.otrs.org/cvs/de/html/
Download:
=========
ftp://ftp.otrs.org/pub/otrs/
-----------------------------------------------------------------
MD5 message digest (128-bit) checksums
50005f1fc797b826b4973d0a1c82503e ./RPMS/suse/7.3/otrs-1.3.0-beta4.i386.rpm
cb5daba2123ad8785cd194588fb17e43 ./RPMS/suse/8.x/otrs-1.3.0-beta4.i386.rpm
8857129c258c706aaf648af391775364 ./RPMS/suse/9.0/otrs-1.3.0-beta4.i386.rpm
99b6b119d87871d90ca3a901c0c067f1 ./RPMS/suse/9.1/otrs-1.3.0-beta4.i386.rpm
e5c018923fb93f3f39e3eb30b1c0c2ec ./RPMS/redhat/7.x/otrs-1.3.0-beta4.i386.rpm
048ba6ea2dd23c571dbc185e005b199b ./RPMS/redhat/8.0/otrs-1.3.0-beta4.i386.rpm
43135e6fe3b05de908746952cc79bf70 ./SRPMS/suse/7.3/otrs-1.3.0-beta4.src.rpm
d7654196731c7c3b49236f94d5f11ad7 ./SRPMS/suse/8.x/otrs-1.3.0-beta4.src.rpm
6017fd621ade6552d34de9a7ea71a82b ./SRPMS/suse/9.0/otrs-1.3.0-beta4.src.rpm
933ace06975b1ddf61c4c630e1e59e12 ./SRPMS/suse/9.1/otrs-1.3.0-beta4.src.rpm
1d49939c04c0c7a2d13db8279411d6ec ./SRPMS/redhat/7.x/otrs-1.3.0-beta4.src.rpm
7314a4820fb22399fc4e72f6f4c4c11d ./SRPMS/redhat/8.0/otrs-1.3.0-beta4.src.rpm
ab86cd0244157624b92a7396dd6e8b32 ./otrs-1.3.0-beta4.tar.gz
dbb9c493cb1daea00e39bb0a65b761d2 ./otrs-1.3.0-beta4.tar.bz2
-----------------------------------------------------------------
We appreciate your help with the development of OTRS. :-)
Have a lot of fun!
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
