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October 2006

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WG: OTRS 2.1.2 (Playa Esmeralda) is released!
by Hauke Böttcher 26 Oct '06

26 Oct '06

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ OTRS 2.1.2 (Playa Esmeralda) is released! Major fixes: =========== - fixed bug #1311 - Due to faulty HTML/Java-Script-Quoting, Apostrophes are incorrectly displayed under IE 6 & IE7 but correctly displayed under Firefox 1.5.0.6. That could have lead to faulty configuration settings in the SysConfig. It has been solved by moving from $Text{} to $JSText{} for text translations in Java Script parts to have a correct quoting. Fixes: ====== - fixed double agent notifications on follow up if agent is owner and responible - fixed not shown follow up feature in customer panel if ticket is closed - fixed bug #1361 - Can't locate object method "ModGet" via package "Kernel::System::Config" - added missing customer print feature MD5 message digest (128-bit) checksums: ====================================== 9d445c91abddcdc697782bc22bb4cb3c RPMS/suse/7.3/otrs-2.1.2-01.i386.rpm 4ad8c7b4dc22774dca844ecd8cb2e93b RPMS/suse/8.x/otrs-2.1.2-01.i386.rpm eaba4d85890e6e1ecc47c6bb81fdbd51 RPMS/suse/9.0/otrs-2.1.2-01.i386.rpm b256fa15f4312b7c9c62f0d1dbd8e1c8 RPMS/suse/9.1/otrs-2.1.2-01.i386.rpm a1ed06e605ae729b11891085672f2860 RPMS/suse/10.0/otrs-2.1.2-01.i386.rpm 24e4c491c279b71af4b0a41c5e0934c3 RPMS/redhat/7.x/otrs-2.1.2-01.i386.rpm 0d985fa74b8825a11ea20eadb5ea3781 RPMS/redhat/8.0/otrs-2.1.2-01.i386.rpm f98e40dfb60ef2fe16e7dda140921544 SRPMS/suse/7.3/otrs-2.1.2-01.src.rpm 4f3fb90affdf4a601cb26b0fcb324386 SRPMS/suse/8.x/otrs-2.1.2-01.src.rpm cc89e0613346d1976e8256d57f507cba SRPMS/suse/9.0/otrs-2.1.2-01.src.rpm b9e9db1f660dcdac26e7c98dec740a2f SRPMS/suse/9.1/otrs-2.1.2-01.src.rpm 53c4b15cba5d55c3b07c82506aad040c SRPMS/suse/10.0/otrs-2.1.2-01.src.rpm daa43a7265786ba7cfe0a4bccac3c5cd SRPMS/redhat/7.x/otrs-2.1.2-01.src.rpm 4f02860c22655f27012dc21df04ef5ac SRPMS/redhat/8.0/otrs-2.1.2-01.src.rpm 8315e581ab786129ed03aabd363afc55 otrs-2.1.2.tar.gz 64f4fe22a089d848736c3ca72bf3c932 otrs-2.1.2.tar.bz2 Bug Reporting: ============== Although OTRS 2.1 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled tester to us. Therefore a great "THX!" goes out to you! http://bugs.otrs.org/ And now, ((enjoy)) Hauke Jan Böttcher Sales & Marketing Manager ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 18076 43 :: Fax: +49 (0) 6172 18076 90 http://www.otrs.com/ :: Communication with success!

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OTRS 2.1 (Playa Esmeralda) is now released!
by Hauke Böttcher 05 Oct '06

05 Oct '06

Dear Community Member, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ OTRS 2.1 (Playa Esmeralda) released - Up to 50 % Performance enhancement Bad Homburg, 05.10.2006 A lot of hard work, testing and debugging has been performed. Now, we are pround to announce the new release of OTRS 2.1, a new milestone after the successful OTRS 2.0 series. The OTRS Developer Team achieved an essential performance gain of up to 50% (Searchfunction) compared to the previous version. On an average basis the total performance gain is 10%. OTRS 2.1 brings about essential improvements in analysis and control of all kinds of Helpdesk- and Service Management Activities. Gain access to a more efficient Service Management with powerfull new Features. New Feature List: ================== Stable Support of Microsoft®SQL Server: The first time OTRS offers an interface to MS SQL Server platforms. That´s why OTRS supports all popular operating systems like Linux, Windows, UNIX, Mac OS X etc. as well as all major Databases like MS SQL, MySQL, PostgreSQL, MaxDB/SAP, Oracle and DB2. Multi-Calender Function: This Feature simplifies working in distributed surroundings. National teams are supported by permitting different local working schedules and public holiday regulations. International organiszations are additionally supported by a time-zone feature. New Statistics-Framework: Gain access and define your Reports- and Statistics in a more flexible way than ever. A powerful and easy to use Wizard will guide you through the process. Once defined OTRS may deliver periodicaly needed Reports automatically to a predefined Mailing List. Export- and Importfunctions allow to transfer Statistics between different OTRS Installations. So you can define and test your Statistics before loading them up to your productive System. Optimized Synchronization of authorizations from LDAP-Directory Services: That simplifies the connection of all known LDAP-Directory Services like Microsoft Active Directory, OpenLDAP, Novell eDirectory, Oracle Internet Directory, etc. A usefull Features which saves time and effort of maintaining authorizations in the local Database of OTRS. PDF-Generator OTRS now supports the Output of Reports and Statistics as well as the results of a ticket search and ticket zoom in the PDF-Format. New implemented Knowledge Database / FAQ-Module: OTRS makes allowance for the need of an efficient Knowledge Management within daily Service Request handling. Fundamental in this context is a quick access towards existing problem-solving Know-How and standardized answers. Advantages: optimized search-functions, more effective administration of FAQ-Articles, faster Navigation and opportunities to rate an existing FAQ-Article. Tracking of Sub-orders and Support of hierarchical Team-Structures: New Features like the Ticket Supervisor and the Ticket Watchers support working within hierarchical Teams and enable you to define and depute Work packages temporarily to another Service Agent. While the Ticket Supervisor enables authorized Team members to depute a Ticket to another Service Agent without loosing the right to edit this ticket the Ticket Watcher allows you to track a ticket passive on the basis of an individual watchlist. 23 Languages and Unicode UTF-8: OTRS supports persian language. Optimized Follow-Up-Detection: In addition to the subject heading, OTRS also checks for referable ticket numbers inside the Email-body and further attachments. This new feature aims to automatically assign an incoming Service Request to an existing Incident much faster than before. And many other new features. Please have a look at the complete list of changes: =========================================== http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES Download: ========= The OTRS 2.1.1 is available from the following location: ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums ====================================== 70b5055cf3138522b66d2ba505c506fd RPMS/suse/7.3/otrs-2.1.1-01.i386.rpm ef2a641caf790a20d1e40d34174fe625 RPMS/suse/8.x/otrs-2.1.1-01.i386.rpm 0ea27f988903d141b162aafdfc5ebfab RPMS/suse/9.0/otrs-2.1.1-01.i386.rpm 4ccc3bc79000dbc71845abe07a5a0608 RPMS/suse/9.1/otrs-2.1.1-01.i386.rpm 81bdca32f281b9ee95ed1c96f34b5f0c RPMS/suse/10.0/otrs-2.1.1-01.i386.rpm 6956b58404e10737a750fd0363ed970e RPMS/redhat/7.x/otrs-2.1.1-01.i386.rpm e088a5a0b206e0727436e479f3d4c927 RPMS/redhat/8.0/otrs-2.1.1-01.i386.rpm a0708dcec50fcbb0b15ee544d1de73d1 SRPMS/suse/7.3/otrs-2.1.1-01.src.rpm a4549897b4ac36019c4018a85a58d206 SRPMS/suse/8.x/otrs-2.1.1-01.src.rpm f7c623adc4fb2a3701bbcd6f851c3317 SRPMS/suse/9.0/otrs-2.1.1-01.src.rpm 210b2d8f12affcec08a0e24ffc7c0c97 SRPMS/suse/9.1/otrs-2.1.1-01.src.rpm fda747d57018d65348d7bc7187134426 SRPMS/suse/10.0/otrs-2.1.1-01.src.rpm 9fac878fea241972c9dab488d8f017de SRPMS/redhat/7.x/otrs-2.1.1-01.src.rpm 70cb9a1d1751d949f960c6e10d778098 SRPMS/redhat/8.0/otrs-2.1.1-01.src.rpm a536614dee6763c6fb412b3bdd5761d3 otrs-2.1.1.tar.gz 8a92c05e4ece8aa679807d2c62f0b685 otrs-2.1.1.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.0 and want to upgrade to 2.1 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.1 has been tested before, it is now on you to turn the new Release inside out. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled tester to us. Therefore a great "Thank you!" goes out to you! http://bugs.otrs.org/ (Thanks!) And now, ((enjoy)) Hauke Jan Böttcher Sales & Marketing Manager ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 18076 43 :: Fax: +49 (0) 6172 18076 90 http://www.otrs.com/ :: Communication with success!

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