Dear Community Members,
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
We are proud to announce OTRS::ITSM 1.0.4 (Whitehaven Beach)
today. This is a patch level release of stable OTRS::ITSM 1.0.,
and contains some bug fixes. For a complete list see below.
The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade
to OTRS::ITSM 1.0.4.
OTRS::ITSM 1.0 is the first ITIL compliant IT service management
solution on open-source basis. It is built on the solid
fundament of 49,000 known OTRS installations in 22 languages.
OTRS::ITSM 1.0.4 requires the installation of the Open Ticket
Request System OTRS version 2.2.4. All functionalities
known from OTRS continue to be available and the functionalities
representing ITIL processes can be installed as packages.
The release of OTRS 2.2.4 is published simultaneously to
OTRS::ITSM 1.0.4.
Bugfixes:
=========
* Bug #1862 - Customer Search was failing in config item edit
mask if a LDAP backend was used.
[ http://bugs.otrs.org/show_bug.cgi?id=1862 ]
Enhancement:
============
Added install- and upgrade intro.
Download:
=========
o http://otrs.org/download/
or:
o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is available
at http://otrs.org/download/
MD5 message digest (128-bit) checksums:
=======================================
8081bf3bba989922784a6f5b808bf12a
ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.4.opm
e535eb56f837da2e2a83927de3a70379
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.4.opm
57d05eb90ebbdf1b9102757a2e23194d
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.4.opm
7b13b6d2a3b6a548b0cdfa43a051cd29
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.4.opm
4874fc61bf3ff272bffd2ee9f31f5f2a
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.4.opm
38ef2f6a55e958de024ac036cab20155
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.4.opm
38555a4999649ca7b578d73c1e4986ca
ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.4.opm
Installation:
=============
A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM
Bug Reporting:
==============
Although OTRS::ITSM 1.0.4 has been tested before, we appreciate
your contributions and bug reports. You, the OTRS Community, has
always been an invaluable source of helpful suggestions, fair
comments and well skilled testers to us.
Therefore a great "THX!" goes out to you!
o http://bugs.otrs.org/
((enjoy))
--
Hauke Jan Böttcher
Sales & Marketing Director
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann
Dear Community Members,
++++++++++++++++++++++ Known error report ++++++++++++++++++++++
Wed like to inform you about a know error identified within the
OTRS 2.2.3 release. On Unix / Linux systems running OTRS 2.2.3
that known error causes memory to 'disappear', the system might
freeze, load increases or error messages like "No free space left
on device" might pop up. Note, windows users are not affected.
PROBLEM DESCRIPTION:
-----------------------------------------------------------------
Public FAQ: # 4200252
http://faq.otrs.org/otrs/public.pl
Due to a bug in the log backend of OTRS 2.2.3 the shared memory
of the system is filled with entries which are not freed
anymore. You can check your system with the command:
ipcs
Use it as root to display your system's ipc facilities:
# ipcs
------ Shared Memory Segments --------
Key shmid owner perms bytes nattch status
0x0056a4d5 494665728 root 660 488 1
0x0056a4d6 494698497 root 660 131072 1
------ Semaphore Arrays --------
Key semid owner perms nsems
0x00000000 163840 www-data 609 1
0x0056a4d5 247365633 root 660 1
------ Message Queues --------
Key msqid owner perms used-bytes messages
If you see entries starting with "0x00000000" your system is
affected by the memory leak in the Log backend and you are
strongly advised to address this issue as described below.
SOLUTION 1:
-----------------------------------------------------------------
To solve the problem download the attached Log.pm file and
copy it into the Kernel/System directory or your OTRS
installation, replacing the existing file. You need to restart
your Web server for the change to become effective.
Note:
Use the linked file in the Public FAQ: # 4200252 only for OTRS version
2.2.3. This is the only release having this particular problem.
Public FAQ: # 4200252
http://faq.otrs.org/otrs/public.pl
SOLUTION 2:
-----------------------------------------------------------------
Update to OTRS version 2.2.4, scheduled for release on
2007-11-06.
-----------------------------------------------------------------
NOTE: OTRS GmbH became OTRS AG in Oct. 2007.
Official Press Release:
http://www.otrs.com/en/news-and-press/press-releases/
-----------------------------------------------------------------
Best Regards,
--
Hauke Jan Böttcher
Sales & Marketing Director
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann
