July 2007 - announce - OTRS mailing lists

Bugfixing: OTRS Windows Installer for OTRS 2.0.5 - OTRS 2.1.7 - OTRS 2.2.1
by Hauke Böttcher 18 Jul '07

18 Jul '07

Dear Community Members, +++++++++++++++++++++++++ Bugfixing ++++++++++++++++++++++++ Changes: ======== In case that the maximum amount of requests (currently 400) "MaxRequestsPerChild" is reached, Apache2 should have dropped the child process in order to create a new one. Due to an error within ActivePerl Package (Version 5.8.8.820) the creation of a new child process failed. Apache2 stopped itself with an error message, "Failed to create the child process". * Bug# 1878 [http://bugs.otrs.org/show_bug.cgi?id=1878] * Bug# 1918 [http://bugs.otrs.org/show_bug.cgi?id=1918] * Bug# 1938 [http://bugs.otrs.org/show_bug.cgi?id=1938] The Bug was solved by a Downgrade to the last efficient ActivePerl Package (Version 5.8.8.819). Affected packages: ================== * otrs-2.0.5-001-win32.exe * otrs-2.1.7-001-win32.exe * otrs-2.2.1-001-win32.exe Adjusted packages: ================== * otrs-2.0.5-002-win32.exe * otrs-2.1.7-002-win32.exe * otrs-2.2.1-002-win32.exe With the new packages the following components will be Installed: * OTRS (2.0.5 or 2.1.7 or 2.2.1) * Apache 2.2.4 * MySQL 5.0.37 * CRONw 2.0 * Perl 5.8.8.819 Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) File-List and MD5 message digest (128-bit) checksums: ==================================================== OTRS 2.0.5: ftp://ftp.otrs.org/pub/otrs/otrs-2.0.5-002-win32.exe c92770d3d56ef92fa347728e95382bd6 OTRS 2.1.7: ftp://ftp.otrs.org/pub/otrs/otrs-2.1.7-002-win32.exe 3ee629ef758552a4782b8cb16cf0b2c9 OTRS 2.2.1: ftp://ftp.otrs.org/pub/otrs/otrs-2.2.1-002-win32.exe 0fdef16b27e0da3fa9f23649e6a5567c´ Bug Reporting: ============== Although our Software has been tested before, we appreciate Your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521

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Joint the ((otrs)) Team - OTRS-Developer (m/f)
by Hauke Böttcher 16 Jul '07

16 Jul '07

Dear Community Members, +++++++++++++++++++++++++ Job Offering ++++++++++++++++++++++++ Are you looking for a new job challenge? Then join our german developer team as a: +++ OTRS-Developer (m/f) ++++ Contractual relationship: employee or freelancer Location: Straubing, Bad Homburg, Home Office Position Requirements - successful Candidate will have: ======================================================= * Excellent german language skills * Outstanding Perl Know How * Solid understanding of OTRS architecture * Experienced in developing OTRS modules * Good working knowledge of directories (LDAP) and relational databases (in particular: MySQL, Oracle, SQL Server) * Solid technical understanding of modern web applications: AJAX, JSON, Java Script, HTML * Experienced in administration of linux based systems * Strong customer-focus and results orientation * Ability to work independently and with minimal supervision Read more (german): http://www.otrs.com/de/job/entwickler/ ((enjoy)) Hauke Jan Böttcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521

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OTRS ::ITSM 1.0.1 (Whitehaven Beach) Released!
by Hauke Boettcher 02 Jul '07

02 Jul '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.0.1 (Whitehaven Beach) today. This is the stable release of OTRS::ITSM 1.0, and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade to OTRS::ITSM 1.0.1. OTRS::ITSM 1.0 is the first real-world ITIL compliant IT service management solution on open-source basis, built on the solid fundament of over 45,000 known OTRS installations and the related active community. Core objective of the development of OTRS::ITSM is a strong praxis orientation. OTRS::ITSM 1.0.1, its incident management, problem management and configuration management modules and the integrated CMDB requires the installation of the Open Ticket Request System OTRS version 2.2. and later. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as packages. The OTRS 2.2.1 release was published parallelly to the stable release of OTRS::ITSM 1.0.1. More than 4,000 downloads have been registred during the beta phase, communities and markets feedback was outstanding! Changes: ======== * Bug #1979 - All existing config Items where hide after a update form beta4 or earlier to RC1 [http://bugs.otrs.org/show_bug.cgi?id=1979] * Bug #1981 - Database Table "location" was not correct after a update form beta4 or earlier to RC1 [http://bugs.otrs.org/show_bug.cgi?id=1981] * Bug #1983 - Database column name "class" is a reserved word in some databases [http://bugs.otrs.org/show_bug.cgi?id=1983] * Bug #1984 - Database column name "definition" is a reserved word in DB2 databases [http://bugs.otrs.org/show_bug.cgi?id=1984] * Code cleanup to prepare OTRS::ITSM 1.0 for the stable release. Manuals: ======== Manuals are available in english and german language describing the new added features of OTRS::ITSM 1.0.1. The basic manuals are available in: HTML format: http://doc.otrs.org/itsm/1.0/en/html/ http://doc.otrs.org/itsm/1.0/de/html/ PDF format: http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/en/pdf/otrs_itsm_book.pdf http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/de/pdf/otrs_itsm_book.pdf Configuration Management database (CMDB) class diagram: ======================================================= Real Open Source claims to a comprehensive transparency. To provide you with this transparency we publish the underlying cmdb's class diagram which is the functional basis for cmdb's data model. http://www.otrs.com/otrs-web/download/OTRS_ITSM_CMDB_Class_Diagramm.pdf Download: ========= o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= c235c1bc3efafdae1727b4e18ed1e7c5 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.1.opm b7e17763690f3c72aa3a3ee2ee565c53 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.1.opm e8d46d8bd42531a6de5ce1a03514e4a9 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.1.opm af25429305471b6d53ebf1fcf5511bfd ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.1.opm 71ffb2285de20722660133e335987bd6 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.1.opm f116cfaff2ff19c62cd93ccccb223d26 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.1.opm 17a21a3ac91c9ef1abbf304cc617b9ec ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.1.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.0 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

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OTRS 2.2.1 (Ipanema) Released!
by Hauke Boettcher 02 Jul '07

02 Jul '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.1 (Ipanema) today. This is the stable release of OTRS 2.2, and contains some bug fixes next to updates regarding the translation files. For a complete list see below. The OTRS team recommends all OTRS 2.1.X users to upgrade to OTRS 2.2.1. OTRS 2.2.1 is published parallelly to the stable release of OTRS::ITSM 1.0. The stable release of OTRS 2.2.1. forms the operational basis for the first Open Source and ITIL compliant IT service management solution OTRS::ITSM 1.0, its incident management, problem management and configuration management modules and the integrated CMDB. Changes: ======== * Added some build in caches to Service, SQL, Queue and Valid core modules to reduce the amount of sql queries (saves ~ 10% of queries in the queue view). * Fixed bug# 1998 - Error with the web installer if no utf8 database is selected. [http://bugs.otrs.org/show_bug.cgi?id=1998] * Disabled only show escalated tickets in queue view because of already show escalation notifications. * Fixed update script for MySQL * Allow link between customer and services also with large LDAP backends * Fixed search for Services * Updated portuguese translation, thanks Filipe Henriques! * Updated finnish translation, thanks to Mikko Hynninen! * Updated french translation, thanks to Yann Richard and Remi Seguy! * Updated netherlands translation, thanks to Richard Hinkamp! * Updated hungarian translation, thanks to Aron Ujvari! * Updated russian translation, thanks to Andrey Feldman! * Updated greek translation, thanks to Stelios Maistros! Download: ========= o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= af2a260579e9e460c53c0db5d63ab3c2 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.2.1-01.i386.rpm da45bbd3e30bbd60215026c0a857a064 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.2.1-01.i386.rpm b720e4f52a4ead40fb0923e833d0ac12 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.2.1-01.i386.rpm c7621fef012fb73c59f332d35648e83e ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.2.1-01.i386.rpm 96c3522dfc090b587f3edfd35cabc2f1 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.2.1-01.i386.rpm abc60de77dd52e57d7fd9f8202ae3cb3 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.2.1-01.i386.rpm 2df008ec8fcd1a3a3a36c2d0d4d14c14 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.2.1-01.i386.rpm 6a39568785d00e7c35af6726bcdca7c8 ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm 3dd671f8b4fd5bc867b3e42af25671a6 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/7.3/otrs-2.2.1-01.src.rpm 3a49a3486d82b232cb6bb138a2caf731 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/8.x/otrs-2.2.1-01.src.rpm f2ea4b246255517cbef9f4b0761e4e18 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/9.0/otrs-2.2.1-01.src.rpm b51ac41274e323589f1b5177096e5ca2 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/9.1/otrs-2.2.1-01.src.rpm c411a5522732007febde3c0e98f7a481 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-2.2.1-01.src.rpm ed10634c6df758c5903fcefb9cabae7d ftp://ftp.otrs.org/pub/otrs/SRPMS/redhat/7.x/otrs-2.2.1-01.src.rpm 67cf5c26bbc144f427507fca790eee78 ftp://ftp.otrs.org/pub/otrs/SRPMS/redhat/8.0/otrs-2.2.1-01.src.rpm a6b6450f9f0cf844f2578eb2f1fc4f06 ftp://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-2.2.1-01.src.rpm df6d53895b6303fb7bbc2f1db189a257 ftp://ftp.otrs.org/pub/otrs/otrs-2.2.1.tar.gz 51790a94692b984ba1eb7963ad5a3d79 ftp://ftp.otrs.org/pub/otrs/otrs-2.2.1.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.1.x and want to upgrade to 2.2 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.2 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

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