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September 2007

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OTRS::ITSM 1.0.3. (Whitehaven Beach) is released!
by Hauke Böttcher 18 Sep '07

18 Sep '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.0.3 (Whitehaven Beach) today. This is a patch level release of stable OTRS::ITSM 1.0., and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade to OTRS::ITSM 1.0.3. OTRS::ITSM 1.0 is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 49,000 known OTRS installations in 22 languages. OTRS::ITSM 1.0.3 requires the installation of the Open Ticket Request System OTRS version 2.2.3 and later. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as packages. The release of OTRS 2.2.3 is published simultaneously to OTRS::ITSM 1.0.3. Changes: ======== * Bug #2135 - Hyperlinks are broken in config item masks. [ http://bugs.otrs.org/show_bug.cgi?id=2035 ] * Bug #2141 - HTML code not quoted in some config item masks. [ http://bugs.otrs.org/show_bug.cgi?id=2141 ] * Bug #2111 - Error when deleting an object which is linked to an other object using link object2. [ http://bugs.otrs.org/show_bug.cgi?id=2111 ] * Bug #1862 - Customer search unfunctional in config item edit mask [ http://bugs.otrs.org/show_bug.cgi?id=1862 ] * Bug #2213 - Database column name "type" is a reserved word in DB2 databases. [ http://bugs.otrs.org/show_bug.cgi?id=2213 ] * Bug #2219 - Impact was not handled correct if service was not shown in agent ticket priority mask [ http://bugs.otrs.org/show_bug.cgi?id=2219 ] * Bug #2220 - Unable to change the impact in some ticket masks. [ http://bugs.otrs.org/show_bug.cgi?id=2220 ] * Bug #2049 - CriticalityID and ImpactID are shown in some ticket masks. [ http://bugs.otrs.org/show_bug.cgi?id=2049 ] * Bug #2226 - Return value of "LocationLookup" is used without quoting in SQL statements. [ http://bugs.otrs.org/show_bug.cgi?id=2226 ] * Bug #2231 - FormatTimeString() created an error in the system log if a ticket was zoomed. [ http://bugs.otrs.org/show_bug.cgi?id=2231 ] Manuals: ======== Manuals are available in english and german language describing the new added features of OTRS::ITSM 1.0.3. The basic manuals are available in: HTML format: http://doc.otrs.org/itsm/1.0/en/html/ [English] http://doc.otrs.org/itsm/1.0/de/html/ [German] PDF format: http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/en/pdf/otrs_itsm_book.pd f [English] http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/de/pdf/otrs_itsm_book.pd f [German] Download: ========= o http://www.otrs.com/de/download/software/#c256 o http://otrs.org/download/ or: o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg) A complete list of all download mirrors is available at http://www.otrs.com/de/download/software/#c273 MD5 message digest (128-bit) checksums: ======================================= cec1b1d4b9f4c6bc30ce148fb066cfb0 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.3.opm 19eb330493ce087b49ecbeaefa0e7933 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.3.opm 1e43883a9707ca6f4e6e480230336367 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.3.opm 9f0847d9e16e1263faac008b14674637 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.3.opm f548f42c30de77d5f2a4c8d3257480d9 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.3.opm e5e779edecee597a2eb690335f94bc48 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.3.opm e1e50f8cbdfea71df00c76f76c004aa1 ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.3.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.0.3 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Böttcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521

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OTRS 2.2.3 (Ipanema) is released!
by Hauke Böttcher 18 Sep '07

18 Sep '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.3 (Ipanema) today. This is a patch level release of stable OTRS 2.2., and contains some bug fixes and enhancements. For a complete list see below. The OTRS team recommends all OTRS users to upgrade to OTRS 2.2.3. Changes: ======== * Bug #2265 - OTRS on IIS6 - the Package Manager is displaying an error after installing a package (header not complete). But package got installed correctly. [ http://bugs.otrs.org/show_bug.cgi?id=2265 ] * Bug #2230 - OTRS on IIS6 - was not able to login, redirect/ loop problem after login. [ http://bugs.otrs.org/show_bug.cgi?id=2230 ] * Bug #2245 - Responsible / Owner Field was not working properly for all users selected in the e-Mail ticket-form. [ http://bugs.otrs.org/show_bug.cgi?id=2245 ] * Bug #2203 - OTRS was not able to create/verify correct pgp signs if utf8 is used in e-Mail. [ http://bugs.otrs.org/show_bug.cgi?id=2203 ] * Bug #2202 - Kernel::System::Email::SMTP is sending "localhost.localdomain" in smtp hello. Some servers rejected this ("Host not found"). [ http://bugs.otrs.org/show_bug.cgi?id=2202 ] * Bug #2024 - Problem with agent authentication via LDAP with ADS-Groups and content of DN like "Some\, Name". Was not able to login. Got an LDAP syntax error. [ http://bugs.otrs.org/show_bug.cgi?id=2024 ] * Bug #2156 - External customer database is not working. If configured the following error message appears "Got no MainObject in Kernel/System/DB.pm line 85". [ http://bugs.otrs.org/show_bug.cgi?id=2156 ] * Bug #2155 - Std-Attachments are not usable in agent ticket compose screen (no std attachments are shown in compose screen). [ http://bugs.otrs.org/show_bug.cgi?id=2155 ] * Bug #2134 - PDF print is creating damaged pdf-files with PDF::API2 0.56 or smaller. Added check to use no older PDF::API2 modules. [ http://bugs.otrs.org/show_bug.cgi?id=2134 ] * Bug #940 - After owners unlock ticket and a follow-up arrives the system, all agents which selected the queue of this ticket get a follow-up message. In this follow- up message the name was always the current owner and not the recipient of the e-Mail (who should be). [ http://bugs.otrs.org/show_bug.cgi?id=940 ] * Bug #2001 - Added not shown escalation-times and the responsible in any print views. [ http://bugs.otrs.org/show_bug.cgi?id=2001 ] # And some other small bug fixes (for details see ChangeLog). Enhancements: ============= * The systems performance for calculating escalations while having huge amounts of open tickets (> 2000) has been enhanced. * Improved agent notifications. Salutation of notification recipient is now using real name of recipient instead of real name of current ticket owner. Download: ========= o http://www.otrs.com/de/download/software/#c528 o http://otrs.org/download/ or: o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors is available at http://www.otrs.com/en/download/software/#c273 MD5 message digest (128-bit) checksums: ======================================= 1591d7310b022b1cbe970362a12669db ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.2.3-01.i386.rpm 24b66eea0bcc8e9362a2b88861a826ee ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.2.3-01.i386.rpm 8cb66149e31e685ed6538a37ebc2ee2f ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.2.3-01.i386.rpm dfa51b21a9a2a55fcea8780e81cd8f80 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.2.3-01.i386.rpm 6bb1d252f39187b0cfad22352e1d9183 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.2.3-01.i386.rpm 6a5ed98bf5342f19d1e9e42983c438a6 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.2.3-01.i386.rpm 3536008a690fadcc6480ed8943d9b1dc ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.2.3-01.i386.rpm 05fb3f674b49ee94003663f20a78d44b ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.3-01.i386.rpm b3cea8ec46c39c599e3545e0932bc61a ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/7.3/otrs-2.2.3-01.src.rpm 3768b8dd5ac946356fe830fd649e64e1 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/8.x/otrs-2.2.3-01.src.rpm a63d40afecd6cf72776782227f50665f ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/9.0/otrs-2.2.3-01.src.rpm 19a7e8ffbd9451b0adcee273c35cc8bb ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/9.1/otrs-2.2.3-01.src.rpm dff893ee9b773f074d0f3cf7d07b2996 ftp://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-2.2.3-01.src.rpm 1613e94f76294318b22c6f8d8b626de8 ftp://ftp.otrs.org/pub/otrs/SRPMS/redhat/7.x/otrs-2.2.3-01.src.rpm 3ef6b97390f84059f5f6af0512688eae ftp://ftp.otrs.org/pub/otrs/SRPMS/redhat/8.0/otrs-2.2.3-01.src.rpm 742d14b94901eef3e1ca703d5b0da914 ftp://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-2.2.3-01.src.rpm eb0bf275b8d50d19d8ea43300fdf5e74 ftp://ftp.otrs.org/pub/otrs/otrs-2.2.3.tar.gz 897de4925eb444f689b56165cd35ce8c ftp://ftp.otrs.org/pub/otrs/otrs-2.2.3.tar.bz2 a82c07c8556bbdd92221cf3522ef2d29 ftp://ftp.otrs.org/pub/otrs/otrs-2.2.3-001-win32.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.1.x and want to upgrade to 2.2 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.2.3 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Böttcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521

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