March 2008 - announce - OTRS mailing lists

OTRS::ITSM 1.1.0 beta3 (Whitehaven Beach) is released!
by Hauke Böttcher 31 Mar '08

31 Mar '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.1.0 beta3(Whitehaven Beach) today. This is a beta release of OTRS::ITSM 1.1. which is not recommended to use for productive operation. Beta releases are published for test purposes only. OTRS::ITSM is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 55,000 OTRS productive installations in 24 languages. OTRS::ITSM 1.1.0 beta3 requires the installation of the Open Ticket Request System OTRS version 2.2.6. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as additional packages. Next to some bug fixes this release note contains an advisory concerning a Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5. Security Advisory: ================== [OSA-2008-01] Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5 Detailed informations about the security fixes can be found here: * English: http://otrs.org/advisory/OSA-2008-01-en/ * German: http://otrs.org/advisory/OSA-2008-01-de/ Enhancements: =============== * Add new UnitTests to increase the code quality. Minor Bugfixes: =============== * Bug #2776 - Can't add new services after ITSMService is in- stalled on a DB2 database. [ http://bugs.otrs.org/show_bug.cgi?id=2776 ] * Bug #2777 - Can't add new slas after ITSMService is installed on a DB2 database. [ http://bugs.otrs.org/show_bug.cgi?id=2777 ] * Bug #2780 - The update of an Import-Export template produces errors if a DB2 database is used. [ http://bugs.otrs.org/show_bug.cgi?id=2780 ] * Bug #2782 - All ConfigItem modules use always the first definition. [ http://bugs.otrs.org/show_bug.cgi?id=2782 ] * Bug #2784 - Error occured after the creation of a phone ticket. [ http://bugs.otrs.org/show_bug.cgi?id=2784 ] * Bug #2800 - Trimming of some input fields in ITSMLocation is missing. [ http://bugs.otrs.org/show_bug.cgi?id=2800 ] * Bug #2806 - Internal cache mechanism in ImportExport delivers wrong content. [ http://bugs.otrs.org/show_bug.cgi?id=2806 ] * Bug #2807 - Trimming of some input fields in ImportExport is missing or incorrect. [ http://bugs.otrs.org/show_bug.cgi?id=2807 ] Known Issues: =============== * Bug #2725 - The CI Import functionality denies import in certain cases. CIs are not created as they should but silently skipped. [ http://bugs.otrs.org/show_bug.cgi?id=2725 ] * Bug #2726 - At CI Export, sometimes, in rare cases the internal ID is exported instead of the textual description. [ http://bugs.otrs.org/show_bug.cgi?id=2726 ] * Bug #2727 - When printing a CI as PDF in text fields containing multiple lines <br> is printed at the lines end. [ http://bugs.otrs.org/show_bug.cgi?id=2727 ] * Bug #2728 - The CI search function seems to ignore some search criteria, when multiple criteria are selected. [ http://bugs.otrs.org/show_bug.cgi?id=2728 ] * Bug #2754 - Incident state couldn't be calculated correctly in certain cases. [ http://bugs.otrs.org/show_bug.cgi?id=2754 ] * Bug #2760 - Wrong OPM Repository. [ http://bugs.otrs.org/show_bug.cgi?id=2760 ] Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= b603b560d6f0ab8e917d5aab71723ea8 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.93.opm 1b6c398fb9b2e9283399b79e42da2deb ftp://ftp.otrs.org/pub/otrs/itsm/packages/ImportExport-1.0.93.opm a108d3c5556db640bb7f194b8f30d67a ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.93.opm de3e7950daaa3383f477034a9ee7c907 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.93.opm 90ebc713db614a077eb9a50ee60a56e2 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.93.opm 1e7f5cee5fc374597b4fa2be47c893af ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.93.opm 54cf91d9bd50c8acf74e7bd1fe6ebaf4 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMStats-1.0.93.opm 0bd8af65c9bb3a344b1cb32095a4f164 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.93.opm ac0fa833773656caf0826f978c2dcc98 ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.93.opm Important for Upgrading: ======================== A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM The previous installation guide regarding OTRS::ITSM 1.0 (the stable release) was renamend and may now be found under: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.1.0 beta3 has been tested before, we Appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

1 0

OTRS 2.2.6 (Ipanema) is released!
by Hauke Böttcher 31 Mar '08

31 Mar '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.6 (Ipanema) today. This is a patch level release of stable OTRS 2.2., which next to some bug fixes contains an advisory concerning a Security Vulnera- bility in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5. The OTRS team recommends all OTRS 2.1.x and 2.2.x users to upgrade to OTRS 2.2.6. Security Advisory: ================== [OSA-2008-01] Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5. Detailed informations about the security fixes can be found here: * English: http://otrs.org/advisory/OSA-2008-01-en/ * German: http://otrs.org/advisory/OSA-2008-01-de/ Minor Bugfixes: =============== * Bug #2650 - Mails isn't completely imported by PostmasterPOP3.pl (mail body is cut off, if no content type is availabe but 8bit chars are used). [ http://bugs.otrs.org/show_bug.cgi?id=2650 ] * Bug #2758 - non-latin filenames (e. g. koi8-r, utf8, cp1251) in emails are not shown correctly. (mail body is cut off, if no content type is availabe but 8bit chars are used). [ http://bugs.otrs.org/show_bug.cgi?id=2758 ] * Bug #2462 - Permission is denied when trying to print ticket details from customer panel (customer.pl). [ http://bugs.otrs.org/show_bug.cgi?id=2462 ] * Bug #2541 - Added missing "Ticket unlock" link for ticket for the followin actions 'Phone call', 'Merge', 'Move' and 'Forward'. [ http://bugs.otrs.org/show_bug.cgi?id=2541 ] * Bug #1957 - Auto reply for new Phone-Tickets replies to non- Existing addresses (if no email address is given in 'From' field). [ http://bugs.otrs.org/show_bug.cgi?id=1957 ] * Bug #1975 - Cannot forward email with .eml files as attachment. [ http://bugs.otrs.org/show_bug.cgi?id=1975 ] * Bug #2413 - Cannot write to BLOB column in table XML_STORAGE with DB2. [ http://bugs.otrs.org/show_bug.cgi?id=2413 ] * Bug #2255 - SysConfig setting Ticket -> Frontend::Customer::Ticket::ViewZoom -> Ticket::Frontend::CustomerTicketZoom###State has no effect (only closed is shown any time). [ http://bugs.otrs.org/show_bug.cgi?id=2255 ] * Bug #954 - Ticket split should link tickets automatically (origin to new one). [ http://bugs.otrs.org/show_bug.cgi?id=954 ] Enhancements: =============== * Added new turkish translation. Thanks to Necmettin Begiter! * Updated vietnamese translation. Thanks to the team of iWay, JSC.! Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 5aa695725357418717e0b2840f90a9c8 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.2.6-01.i386.rpm 0ffa394d7dcaa2c620e6a9e0ceb72c34 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.2.6-01.i386.rpm 5c7ddba322bd4843a8bc4a54ba82150d ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.2.6-01.i386.rpm 5138488cea392a1e9c0a9ac005dfe94b ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.2.6-01.i386.rpm c9a68f0be7374095a316fb3bf049e0d4 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.2.6-01.i386.rpm 0f4224b91e1a1d7edcc34a87ccd2d3a5 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.2.6-01.i386.rpm 7b8e47671a0e7856dfc697f9c06f641b ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.2.6-01.i386.rpm c180da7b7bffad382025bae14b27c736 ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.6-01.i386.rpm 75b88a8540914bdc0a3d4a9a854507fb ftp://ftp.otrs.org/pub/otrs/otrs-2.2.6.tar.gz a43cae76902a4959d4bbe25002ebba0d ftp://ftp.otrs.org/pub/otrs/otrs-2.2.6.tar.bz2 cf62010940d90817c4ad27519f194804 ftp://ftp.otrs.org/pub/otrs/otrs-2.2.6.zip 4d919ea3c6a9f90c87d5259fa0997517 ftp://ftp.otrs.org/pub/otrs/otrs-2.2.6-001-win32.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.1.x and want to upgrade to 2.2 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.2.6 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

1 0

OTRS 2.1.8 (Playa Esmeralda) is released!
by Hauke Böttcher 31 Mar '08

31 Mar '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.1.8 (Playa Esmeralda) today. This is a patch level release of stable OTRS 2.1., which next to some bug fixes contains an advisory concerning a Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5. The OTRS team recommends all OTRS 2.1.x and 2.2.x users to upgrade to OTRS 2.2.6 which is released simultaneously to OTRS 2.1.8. Security Advisory: ================== [OSA-2008-01] Security Vulnerability in OTRS 2.1.0-2.1.7 and OTRS 2.2.0-2.2.5 Detailed informations about the security fixes can be found here: * English: http://otrs.org/advisory/OSA-2008-01-en/ * German: http://otrs.org/advisory/OSA-2008-01-de/ Minor Bugfixes: =============== * Bug#2134 - Added check because PDF print is creating damaged pdf files with PDF::API2 0.56 or smaller. [ http://bugs.otrs.org/show_bug.cgi?id=2134 ] Download: ========= * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 2a428ada891a07f4deaf7c802b9ce385 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.1.8-01.i386.rpm 9342080e73cc6a168cd487ff2a4e6b20 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.1.8-01.i386.rpm 41511d1bb725b5fb3f0acdc6db094917 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.1.8-01.i386.rpm acab181f423e50a7f9f12de909e8064f ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.1.8-01.i386.rpm 5bc3ede62a72908db26ade3613f6159d ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.1.8-01.i386.rpm db6758f45b50919755739f982a6d96a5 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.1.8-01.i386.rpm e7f027e89aac526285a02e51a7cb5876 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.1.8-01.i386.rpm 4e88351b80f2929f833143be2cad8eaa ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.1.8-01.i386.rpm 786dc1b7879be93919bec2e6b1187fd3 ftp://ftp.otrs.org/pub/otrs/otrs-2.1.8.tar.gz 15db78179a6d921690d7a300f34717f5 ftp://ftp.otrs.org/pub/otrs/otrs-2.1.8.tar.bz2 f33903d73a67bf32539f1dfcbfeea7e2 ftp://ftp.otrs.org/pub/otrs/otrs-2.1.8-001-win32.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.1.x and want to upgrade to 2.2 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.1.8 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

1 0

OTRS::ITSM 1.1.0 beta2 (Whitehaven Beach) is released!
by Hauke Böttcher 17 Mar '08

17 Mar '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS::ITSM 1.1.0 beta2(Whitehaven Beach) today. This is a beta release of OTRS::ITSM 1.1. which is not recommended to use for productive operation. Beta releases are published for test purposes only. OTRS::ITSM is the first ITIL compliant IT service management solution on open-source basis. It is built on the solid fundament of 55,000 OTRS productive installations in 23 languages. OTRS::ITSM 1.1.0 beta2 requires the installation of the Open Ticket Request System OTRS version 2.2.5. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as additional packages. Enhancement: ============ * Added new UnitTests to increase the codes quality Fixed bugs: ============ * Bug #954 - Ticket split should link splitted tickets (origin to new one with LinkObject2). [ http://bugs.otrs.org/show_bug.cgi?id=954 ] * Bug #2750 - Function ClassRename() in GeneralCatalog merges two classes when new class name already exists. [ http://bugs.otrs.org/show_bug.cgi?id=2750 ] * Bug #2751 - Internal cache mechanism in GeneralCatalog delivers wrong content. [ http://bugs.otrs.org/show_bug.cgi?id=2751 ] * Bug #2752 - Trimming of some input fields in GeneralCatalog is missing. [ http://bugs.otrs.org/show_bug.cgi?id=2752 ] * Bug #2753 - Import/Export admin mask delivers exported files with wrong attachment type. [ http://bugs.otrs.org/show_bug.cgi?id=2753 ] * Bug #2761 - Missing Quoting in ItemUpdate() function of the GeneralCatalog. [ http://bugs.otrs.org/show_bug.cgi?id=2761 ] Known Issues: ============= * Bug #2725 - The Configuration Item (CI) import functionality denies import in certain cases. CIs are not created as they should but silently skipped. [ http://bugs.otrs.org/show_bug.cgi?id=2725 ] * Bug #2726 - When exporting a CI, in rare cases the internal ID is exported instead of the textual description. [ http://bugs.otrs.org/show_bug.cgi?id=2726 ] * Bug #2727 - When using carriage return while recording a multiple line text description for a CI it might happen, that HTML code '<br>' is created. Printing that CI as a PDF then causes that the HTML code is printed as plain text at each lines end (where carriage return was used). [ http://bugs.otrs.org/show_bug.cgi?id=2727 ] * Bug #2728 - The CI search function seems to ignore some search criteria, when multiple criteria are selected. [ http://bugs.otrs.org/show_bug.cgi?id=2728 ] * Bug #2754 - Incidente State couldn't calulated correctly in certain cases. [ http://bugs.otrs.org/show_bug.cgi?id=2754 ] * Bug #2760 - Wrong OPM Repository. [ http://bugs.otrs.org/show_bug.cgi?id=2760 ] Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 1cf5ae9b0d01c69efab02c98161e6a70 ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.92.opm 259a53680ce41f919c625210b8bbe915 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ImportExport-1.0.92.opm 6d343ea81d8f534d46c7f6c6fc5a43a6 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.92.opm c70197e0a68324a305cdb720b2b71a58 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.92.opm ed952be5b892c081ca0e27908937d383 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.92.opm f13e2015315e14f8c257de1675f71c94 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.92.opm 31ab2c956d88a31ce7609326befe73a1 ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMStats-1.0.92.opm 6a55df6bfd638f544fad894be6e84f7c ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.92.opm a502fd7c9bc717c5b6d487c0d53b8a89 ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.92.opm Installation: ============= A short installation guide is provided with the following file: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM The previous installation guide regarding OTRS::ITSM 1.0 (the stable release) was renamend and may now be found under: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM Bug Reporting: ============== Although OTRS::ITSM 1.1.0 beta2 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! * http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

1 0