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May 2008

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OTRS 2.3.0 beta1 (Bora Bora) is released!
by Hauke Böttcher 19 May '08

19 May '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.3.0 beta1 (Bora Bora) today. This is a beta release of OTRS 2.3 which is not recommended to use for productive operation. Beta releases are published for test purposes only. The stable release is planned to be released Aug 4th 2008 Improvements: ============= (1) PERFORMANCE, PERFORMANCE, PERFORMANCE! - Data base- & code-improvements increase lead to a general performance gain of OTRS up to 20% - The support of an index full text search has been added. The feature is disabled per default because additional disc space is needed. The expected performance gain is 50%. - Reduced reloads by using AJAX technology - Instead of an ongoing recalculating of the escalation time during the run time, it is only recalculated when it changes due to an event in OTRS. It is then being stored in the ticket object which allows a direct access of external reporting tools to the data base as well as a more efficient reporting on escalations. This will also lead into a substantial performance improvement. (2) SEARCH FUNCTIONALITY - Support of logical expressions: ticket-, customer- and FAQ- search supports logical expressions, utilizing the AND, OR and ! operators as well as structuring expressions with parentheses - Search for ticket numbers by using the Browser OpenSearch feature (OpenSearch format) - Search for ticket titles in the agent ticket search form and in the generic agent. - Search for ticket close time in the agent ticket search form and in the generic agent. (3) TICKET ZOOM & TICKET MOVE - Expand/Collapse of articles: the article view can be expanded to display all articles at once. The current article will remain in focus, and the preceding, or following articles will be displayed. - Structured article tree - The article tree has been changed to a table. - Printing of articles has been realized - The ticket title of linked tickets are displayed in case of a mouse over action - Merged tickets are displayed crossed out. - Multiple files can be attached while moving a ticket using the ticket move mask. (4) TICKET FreeText & FreeTime OPPORTUNITIES - When splitting a ticket, all FreeText and Free Time data will be copied to the new ticket. - Ticket Free Time fields can be declared as mandatory - A URL can be configured that takes the value of a FreeText Field and displays it as an URL link in the ticket. - Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime (5) IMAP, IMAPS & POP3S SUPPORT - With OTRS 2.3 IMAP, IMAPS, and POP3S is supported to fetch mails from your MTA. (6) SECURITY - In case of a lost password, OTRS is sending an e-mail to the user with a "password reset link". After clicking this link the new password is sent to the user in a second e-mail. (7) NOTIFICATIONS & ESCALATIONS - All agents that have a read permission on a certain queue can be selected for notification. - An escalation view has been added that displays all tickets sorted by their remaining time to escalation. Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 32a4cdfa7da8edaeac6df5e47a57ead4 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.0-beta1.i386.rpm 3feb999255fb39e9e70caf33a33b2c75 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.0-beta1.i386.rpm 0d99f31c0817d32c0a6721ab00f96607 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.0-beta1.i386.rpm 1be33452f12a7c8dbf1720620f66ceb9 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.0-beta1.i386.rpm f73c22b96381db36a0498a6acc5caf70 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.0-beta1.i386.rpm 7ba9425bb50e2a507fb7025faa5646f8 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.0-beta1.i386.rpm 5f4d4b593faf4b5bb2d0c8f7e7703371 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.0-beta1.i386.rpm 85dc17857dad0713055e9dcd92b6adc3 ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.0-beta1-01.i386.rpm 497473b3f65ea0a481507139d6d05e3a ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta1.tar.gz c0f49e42261bd639d59556707b51c094 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta1.tar.bz2 967504b484eef35db6ef1623472cc8c6 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta1.zip d1c041d77889a8361f97ed8ba5eaf4f5 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta1-001-win32.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.2 and want to upgrade to 2.3 (we do not recommend this at this time because OTRS 2.3.0 beta1 is a beta release) please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.3.0 beta1 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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