Dear Community Members,
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
We are proud to announce the new OTRS FAQ Module 1.4.4.
Fixed bugs:
==========
* Bug #3152 - Switching the desktop language from german to
english caused some field names in the link
tables to remain german.
[ http://bugs.otrs.org/show_bug.cgi?id=3152 ]
* Bug #3259 - It was not possible to use an FAQ article (e.g.
while creating a ticket) in an answer or telephone
ticket when this specific FAQ article was already
linked to another ticket.
[ http://bugs.otrs.org/show_bug.cgi?id=3259 ]
Enhancements:
=============
* Added spanish translation, thanks to Aquiles Cohen!
Requirements:
=============
* OTRS 2.3
Download:
=========
* http://otrs.org/download/
* ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is available
at http://otrs.org/download/
MD5 message digest (128-bit) checksums:
=======================================
321d6da7d2b7f93dc8b88426e4bf472b
ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.4.4.opm
Feedback & Bug Reporting:
==========================
Although the FAQ Module 1.4.4 has been tested before, we appreciate
your contributions. As always, youre encouraged to tell us what you
think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug
in Bugzilla [http://bugs.otrs.org]
((enjoy))
--
Hauke Jan Böttcher
Director Sales & Marketing
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
Dear Community Members,
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
We are proud to announce the new System Monitoring module 2.0.1.
In the most IT environments a helpdesk solution like OTRS and
a system monitoring solution act as two single and separated
components. In order to bridge that gap and to benefit from both
systems' strengths, we released the first SystemMonitoring module
1.1.1 in october 2007.
That popular module allows OTRS to create tickets from
alert notifications sent by e-Mail from a system monitoring
tool. As the SystemMonitoring 1.1.1 module is generic
it provides integration with all popular monitoring solutions,
e.g. Nagios, OpenNMS, HP Open View, IBM Tivoli, Microsoft
Operation Manager.
The new SystemMonitoring module 2.0.1 has been designed
focussing on the host, service and network monitoring program
Nagios (http://www.nagios.org/) So it does not replace the
first released SystemMonitoring module but complement it in
case you use Nagios.
Enhancements:
=============
* Nagios acknowledge: OTRS sends acknowledge messages via named
pipe or http request to Nagios in case that a ticket is locked
by an agent. In Nagios the reported and acknowledged incident
will be displayed and no further follow-up tickets will be
created and sent to OTRS regarding the specific alert.
* Nagios checker: allows Nagios to monitor OTRS and check OTRS
data i.e. the number of tickets in a certain queue (within a
specific period) and trigger warnings or alerts depending on
configurable thresholds. If a threshold is set, the checker
will compare the number of affected tickets to this values.
Depending on the type of a configured threshold the checker
will return the correct output: 'warning' or 'critical'. The
checker can also be used to collect data, i.e. number of
tickets to generate round robin databases (RRD) with RRDTools in
order to provide trend charts. The round-robin database stores
time-series data like network bandwidth, temperatures, CPU
load etc.
Preconditions:
==============
* installed Nagios system
* installed OTRS 2.3.2
* Linux Operating System
* installed mail system (i.e. procmail)
* For using the pipe mechanism Nagios and OTRS should use the
same login names for agents. All agents which are working with
OTRS have to be in the Nagios user database as well.
* For HTTP Basic Auth the user authentication has to be switched
on in Nagios and a dummy OTRS user should exist as a Nagios
user which will be used as a generic user in OTRS for the HTTP Basic
Auth.
Outlook:
========
The OpenNMS Team is currently working on another OTRS
SystemMonitoring-OpenNMS module, aiming to integrate OpenNMS and OTRS
on a deeper level.
Download:
=========
* http://otrs.org/download/
* ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/
MD5 message digest (128-bit) checksums:
=======================================
534feb50f0d44c7131104df46aff7f20
ftp://ftp.otrs.org/pub/otrs/packages/SystemMonitoring-2.0.1.opm
Feedback & Bug Reporting:
==========================
Although System Monitoring module 2.0.1 has been tested before, we
appreciate your contributions. As always, youre encouraged to tell
us what you think, using this feedback e-Mail: [enjoy(a)otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org]
((enjoy))
--
Hauke Jan Böttcher
Director Sales & Marketing
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann
