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October 2009

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Release Note: OTRS FAQ Module 1.6.5
by Hauke Böttcher 19 Oct '09

19 Oct '09

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 1.6.5 Required OTRS release: OTRS 2.4.5 Status: stable Code name: Aitutaki Beach, Cook Island ENHANCEMENTS: ============= * Added Chinese Simple translation, thanks to Never Min! * Added french translation, thanks to Jonathan Peyrot! * Added short English documentation. FIXED BUGS: =========== * Bug# 4038 - Entering text for RTL languages was impossible in the rich text mode! It was not possible to enter text for languages with right to left orientation, like farsi (persian). [ http://bugs.otrs.org/show_bug.cgi?id=4038 ] * Bug# 4108 - OpenSearch Title for FAQ was incorrect. [ http://bugs.otrs.org/show_bug.cgi?id=4108 ] * Bug# 4223 - FAQ table dependencies. Problems occured when uninstalling the FAQ module after an upgrade from OTRS 2.0. [ http://bugs.otrs.org/show_bug.cgi?id=4223 ] * Bug# 4230 - Uninstall of FAQ module did not delete linked FAQ articles. [ http://bugs.otrs.org/show_bug.cgi?id=4230 ] * Bug# 4225 - Editing category-details was temporarily impossible. [ http://bugs.otrs.org/show_bug.cgi?id=4225 ] * Bug# 4118 - An error message occured when changing FAQ Language. [ http://bugs.otrs.org/show_bug.cgi?id=4118 ] * Bug# 4401 - The spell checker in the FAQ's Rich Text Editor did not work properly. [ http://bugs.otrs.org/show_bug.cgi?id=4401 ] YOUR CONTRIBUTION: ================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' ================================================= Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is planned to be realized Jan 31 2010. The functional specification has already been finished, a mile- stone plan is fixed. The Change Management 1.0.0 module will be given to investors only until the funding covers the 50% which has to be provided by investors/user organizations. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com There are 57,500 EUR left to be covered until the Change Management 1.0.0 will be provided to the public. It will be published under the AGPL and for sure remain free of any license fees. Join in and get ready for take-off! SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/packages/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 84aaa36b0ac60a8d0c6425270037e42e http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.5.opm FEEDBACK & BUG REPORTING: ========================= Although FAQ 1.6.5 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] MEET US: ======== CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! -- Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: www.otrs.com Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/

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Release Note OTRS 2.4.5 - Aitutaki Beach
by Hauke Böttcher 19 Oct '09

19 Oct '09

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS 2.4.5 Status: stable Code Name: Aitutaki Beach, Cook Island NEW FEATURES OF OTRS 2.4: ========================= Review the new feature list: http://lists.otrs.org/pipermail/announce/2009/000115.html Product Website (english): http://www.otrs.com/en/products/otrs/features/ Product Website (german): http://www.otrs.com/de/produkte/otrs/funktionen/ ENHANCEMENTS: ============= * Updated French translation, thanks to Remi Seguy! * Updated Spanish translation, thanks to Gustavo Azambuja and Emiliano Augusto! * Windows Installer: Disabled spell checker by default. Because the Windows Installer does not ship with any dictionary libraries, the OTRS spell checker is now disabled. If you'd want to use the spell checker, you can install the dictionaries and activate it manually. FIXED BUGS: =========== * Bug# 4233 - Attaching a file in the AgentTicketCompose screen did not cause a reset of the 'state'. [ http://bugs.otrs.org/show_bug.cgi?id=4233 ] * Bug# 4257 - Queue updates did not trigger event-based notifications. [ http://bugs.otrs.org/show_bug.cgi?id=4257 ] * Bug# 4232 - The spellchecker did not work in the customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=4232 ] * Bug# 4255 - Multipart messages with text/plain and text/ HTML were always using the HTML to present an article in the TicketZoom, even if the Rich Text Editor is disabled. RichText is not coupled with RichTextViewing i.e. Rich Text is shown, even if the text/plain MIME part is available. As soon as RichText is turned off, text/plain will be displayed. This option can be switched back by using the config option Ticket::Frontend::ZoomRichTextForce". This option allows to enable RichTextViewing even if RichText is disabled. [ http://bugs.otrs.org/show_bug.cgi?id=4255 ] * Bug# 4292 - Using the email tag: "" in the body caused the loss of text when splitting the ticket. [ http://bugs.otrs.org/show_bug.cgi?id=4292 ] * Bug# 4189 - The Rich Text editor inserted a blank line in every text editor field per default. [ http://bugs.otrs.org/show_bug.cgi?id=4189 ] * Bug# 4188 - Moving emails (for example to a junk queue) forced the agent to create a subject as well as a body entry in the move note. [ http://bugs.otrs.org/show_bug.cgi?id=4188 ] * Bug# 2087 - AgentTicketMove screen did not check against the permissions set by the 'responsible' feature. [ http://bugs.otrs.org/show_bug.cgi?id=2087 ] * Bug# 4226 - The "previous owner" list was deleted when a a new owner was defined. [ http://bugs.otrs.org/show_bug.cgi?id=4226 ] * Bug# 4355 - The SLA dropdown box in the AgentTicketEmail mask remained empty when selecting a service. [ http://bugs.otrs.org/show_bug.cgi?id=4355 ] * Bug# 4348 - The calendar 'Upcoming Events' in the Dashboard was not cached on a per-user basis which caused the presentation of events that were not related to the user that was currently logged in. [ http://bugs.otrs.org/show_bug.cgi?id=4348 ] * Bug# 4248 - In some cases the follow-up email contained the ticketnumber twice. [ http://bugs.otrs.org/show_bug.cgi?id=4248 ] * Bug# 3793 - There was an UTF-8 PostgreSQL database encoding issue (handling broken charset emails) on incoming emails. [ http://bugs.otrs.org/show_bug.cgi?id=3793 ] * Bug# 3789 - Windows Installer: PPM and CPAN for the Strawberry Perl environment didn't work. To solve this, we switched to Strawberry Perl-Portable. Now you can use PPM and CPAN to install any additional Perl packages you would need. [ http://bugs.otrs.org/show_bug.cgi?id=3789 ] * Bug# 3926 - Windows Installer: SSL libraries were not included in the Windows Installer. The Windows Installer now ships with all the modules needed for SSL communication with mail servers (SMTPS, IMAPS and POP3S is now possible). [ http://bugs.otrs.org/show_bug.cgi?id=3926 ] * Bug# 3692 - Windows Installer: Apache crashes when URL is incorrect. When a non-existing URL was requested, such as http://localhost/otrs/invalid.pl, this would cause Apache to crash. To avoid this from happening, the Windows Installer now does not include mod_perl. See also: Known Issues. [ http://bugs.otrs.org/show_bug.cgi?id=3692 ] KNOWN ISSUE: ============ When upgrading from OTRS 2.4.x to 2.4.5, you may get an error message in the ticket create or add note screen: "Navigation bar FullSpell is not existing", just empty your browser cache (i.e restart your browser). Windows Installer: Bug# 4270 - mod_perl is disabled. This causes sub-optimal performance. You might not want to use this version of the Windows installer for a production system. We're working on a solution for this issue. To circumvent this you might do a manual installation, for instance with ActiveState Perl or perform an installation on a non-windows platform. For testing and evaluation of OTRS, this Windows Installer will still prove useful. [ http://bugs.otrs.org/show_bug.cgi?id=3692 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' ================================================= Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is planned to be realized Jan 31 2010. The functional specification has already been finished, a mile- stone plan is fixed. The Change Management 1.0.0 module will be given to investors only until the funding covers the 50% which has to be provided by investors/user organizations. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com There are 57,500 EUR left to be covered until the Change Management 1.0.0 will be provided to the public. It will be published under the AGPL and for sure remain free of any license fees. Join in and get ready for take-off! SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * http://www.otrs.com/de/download/software/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= c12c67ef4d37a1f793f67a70561cad21 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.5-01.noarch.rpm 526fd927268e2872dc3bc48683893cbd http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.5-01.noarch.rpm 6d6f3cd9ac3ae4b210ef470d47601256 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.5-01.noarch.rpm 56ec9c7ab899685e945d5c9b0bfd5214 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.5-01.noarch.rpm 196ad31c6e71118edef800e3d1efcb01 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.5-01.noarch.rpm a5bf94190ef761f1c2f5270c29a67757 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.5-01.noarch.rpm 1b889626dd9105cf4c46f465493fd039 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.5-01.noarch.rpm ea1643592d8309a3b2ee4c38c7ae77b0 http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.5-01.noarch.rpm 5009c5d556a87bf11f19e0d0ab0739cc http://ftp.otrs.org/pub/otrs/otrs-2.4.5.tar.gz a9a22a6bfd15cfcba3731d2f542e7a10 http://ftp.otrs.org/pub/otrs/otrs-2.4.5.tar.bz2 2939a7d488173c52392ea6e3ab271f8a http://ftp.otrs.org/pub/otrs/otrs-2.4.5.zip 45bc0e5c54a9bc21f4e36c15a561f85f http://ftp.otrs.org/pub/otrs/otrs-2.4.4-win-installer-2.1.1.exe UPGRADING: ========== For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files. When upgrading from OTRS 2.4.x to 2.4.5, you may get an error message in the ticket create or add note screen: "Navigation bar FullSpell is not existing". Just empty your browser cache (e. g. restart your browser). FEEDBACK & BUG REPORTING: ========================= Although OTRS 2.4.5 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] MEET US: ======== CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! -- Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: www.otrs.com Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/

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