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January 2010

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Release Note OTRS 2.4.6 - Aitutaki Beach
by Hauke Böttcher 12 Jan '10

12 Jan '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS 2.4.6 Status: stable Code Name: Aitutaki Beach, Cook Island NEW FEATURES OF OTRS 2.4: ========================= Review the new feature list: http://lists.otrs.org/pipermail/announce/2009/000115.html Product Website (english): http://www.otrs.com/en/products/otrs/features/ Product Website (german): http://www.otrs.com/de/produkte/otrs/funktionen/ ENHANCEMENTS: ============= * We have now two versions of the Windows installer, one version with StawberryPerl and without CGI acceleration, and a version of a custom compiled perl (OTRSperl) with mod_perl as CGI accelerator. The last one is faster, but still considered beta. * otrs-2.4.6-win-installer-2.2.0beta6.exe moved away from StrawberryPerl to self-compiled perl 5.10.0 to solve mod_perl issues. The version contains database drivers for MySQL, PostgreSQL, and Microsoft SQL Server, as well as all other modules you would need to run OTRS. * Added Ukrainian language translation, thanks to Belskii Artem! * The OTRS web installer is a useful interface for initial setups. We have now also added support for FastCGI environments. KNOWN ISSUES: ============= * otrs-2.4.6-win-installer-2.2.0beta6.exe release has passed testing but has not been deployed at many sites yet. If you want more stability please choose the 2.1.1 version of the installer, which is more tested, but slower (because it does not have mod_perl). FIXED BUGS: =========== * Bug# 4551 - When editing GenericAgent jobs the GenericAgent appends leading zeros to months for dates in search criteria when TimeInputFormat is set to "Input". [ http://bugs.otrs.org/show_bug.cgi?id=4551 ] * Bug# 4584 - Auto response did not use defined 'From' address, but instead the queue address. [ http://bugs.otrs.org/show_bug.cgi?id=4584 ] * Bug# 4435 - In-line images in quoted replies break in some scenarios like AgentTicketCompose and AgentTicketForward. [ http://bugs.otrs.org/show_bug.cgi?id=4435 ] * Bug# 4486 - Language and Out-of-Office information displayed in the admin interface for user management were not correct (but worked fine in the user preferences). [ http://bugs.otrs.org/show_bug.cgi?id=4486 ] * Bug# 4361 - Umlauts in Dashboard were not displayed correctly after refresh when using a non-Unicode database. [ http://bugs.otrs.org/show_bug.cgi?id=4361 ] * Bug# 4482 - Owner update was possible without selecting a new owner. [ http://bugs.otrs.org/show_bug.cgi?id=4482 ] * Bug# 4246 - Response templates failed to populate when original emails had tags spanning more than one line, for instance from Windows Mail clients. [ http://bugs.otrs.org/show_bug.cgi?id=4246 ] * Bug# 4597 - Unnecessary slash in download links caused web server errors when accessing some links in AgentTicketZoom on Microsoft IIS webservers. [ http://bugs.otrs.org/show_bug.cgi?id=4597 ] * Bug# 4613 - Umlauts in notification messages and e-mail answers were replaced with "?" when using ArticleStorageFS. [ http://bugs.otrs.org/show_bug.cgi?id=4613 ] * Bug# 4498 - Rich Text Editor places whitespace in front of lines in plain text email bodies. [ http://bugs.otrs.org/show_bug.cgi?id=4498 ] * Bug# 4128 - Signature line breaks were stripped in e-mail ticket if the Rich Text Editor was disabled. [ http://bugs.otrs.org/show_bug.cgi?id=4128 ] * Bug# 4319 - After upgrading to 2.4: when composing an answer to old tickets the text 'No quotable message' appeared instead of the old message text. [ http://bugs.otrs.org/show_bug.cgi?id=4319 ] * Bug# 4464 - Spell checker (WYSIWYG + ispell) could not check text if it contained http:// links. [ http://bugs.otrs.org/show_bug.cgi?id=4464 ] * Bug# 2069 - Changing the company ID for customer users via the admin interface failed. No error message was raised, but the change was not carried out. [ http://bugs.otrs.org/show_bug.cgi?id=2069 ] * Bug# 4454 - restore.pl threw EncodeObject error and failed to work. [ http://bugs.otrs.org/show_bug.cgi?id=4454 ] * Bug# 4447 - TimeUnits were not saved in AgentTicketMove when omitting a note. [ http://bugs.otrs.org/show_bug.cgi?id=4447 ] * Bug# 4232 - Spell checker in the customer interface gave "AgentSpelling not registered" error message. [ http://bugs.otrs.org/show_bug.cgi?id=4232 ] * Bug# 4433 - When composing an e-mail answer, StateDefault was ignored but first available state is used. [ http://bugs.otrs.org/show_bug.cgi?id=4433 ] * Bug# 4270 - Windows Installer package does not ship with mod_perl. [ http://bugs.otrs.org/show_bug.cgi?id=4270 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' ================================================= Change Management, the next ITIL process to be implemented in the OTRS::ITSM 2.0 standard is planned to be realized Feb 01, 2010. OTRS::ITSM 2.0 including the Change Management module will be provided to investors only until the remaining amount of 57,500 EUR which has to be covered by investors/user organizations has been collected. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com After having finished the financing process of OTRS::ITSM 2.0 including the new Change Management module it will be published under the AGPL and for sure remains free of any license fees. Join in and get ready for take-off! SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * http://www.otrs.com/de/download/software/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= b9c27daf49531bf67428f98fba8bb476 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.6-01.noarch.rpm edb4e21ae9fea3f1d63c83a7e1e93791 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.6-01.noarch.rpm b4a0a8bec10cff5de3fdb8faa206f04e http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.6-01.noarch.rpm 113034f5b3819f91b006f3eaa5f20099 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.6-01.noarch.rpm a060bcffda91e4779f67394ca4cd15cc http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.6-01.noarch.rpm dbaa3b9d60af784749c06b494d5d4adc http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-2.4.6-01.noarch.rpm ae4a896208032a3538119f2b53d73bf8 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.6-01.noarch.rpm 7175d172d9e50d3de12a0d46caf1b557 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.6-01.noarch.rpm 7175d172d9e50d3de12a0d46caf1b557 http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.6-01.noarch.rpm 6516870f1c3528bee88615dc30875bb8 http://ftp.otrs.org/pub/otrs/otrs-2.4.6.tar.gz 1f31e9eb1ab125a19037ac109ed1e35c http://ftp.otrs.org/pub/otrs/otrs-2.4.6.tar.bz2 6d117b225a61f79f590bd1394b7a1f1a http://ftp.otrs.org/pub/otrs/otrs-2.4.6.zip 939117c1e653d3c987af9167feee2224 http://ftp.otrs.org/pub/otrs/otrs-2.4.6-win-installer-2.1.1.exe d3643a447c60746e2166f978b748e4c4 http://ftp.otrs.org/pub/otrs/otrs-2.4.6-win-installer-2.2.0beta6.exe UPGRADING: ========== For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files. FEEDBACK & BUG REPORTING: ========================= Although OTRS 2.4.6 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] MEET US: ======== CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010! CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2.-6., 2010! -- Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business Location: Bad Homburg Country Court: Bad Homburg, HRB 10751 VAT ID: DE256610065 Chairman: Burchard Steinbild Managing Board: André Mindermann (CEO)

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