December 2010 - announce - OTRS mailing lists

Release Note: OTRS FAQ Module 2.0 beta2
by Shawn Beasley 21 Dec '10

21 Dec '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.0 beta2 Required OTRS release: OTRS Help Desk 3.0.4 Status: beta MINIMUM REQUIREMENTS ====================== OTRS 3.0.4 (or higher) Get OTRS 3.0.4 here! [ http://otrs.org/downloads/ ] ENHANCEMENTS =============== * A new configuration option has been added to choose if internal fields are transferred to the ticket body. * A new configuration option has been added to choose if field names are transferred to the ticket body. * A new feature is you are now able to insert the public link of the FAQ article if the FAQ article is public. You can do this instead or in addition to the FAQ article content. * The "Search" function is now the last option in the navigation menu. * Bug# 5308 - Composing a reply or creating a new ticket, only the PUBLIC parts of a FAQ article is shown (and pasted) [ http://bugs.otrs.org/show_bug.cgi?id=5308 ] * Bug# 1673 - FAQ Field Names are not transferred to the Ticket Body. [ http://bugs.otrs.org/show_bug.cgi?id=1673 ] * Bug# 5720 - Provide public link to FAQ article in Agent interface. [ http://bugs.otrs.org/show_bug.cgi?id=5720 ] Bug# 4469 - Insert public FAQ link into ticket content. [ http://bugs.otrs.org/show_bug.cgi?id=4469 ] BUG FIXES ========= * Bug# 6478 - There is no FAQ link in Ticket composing screens. [ http://bugs.otrs.org/show_bug.cgi?id=6478 ] * Bug# 6480 - The RSS feed feature is missing in the public interface. [ http://bugs.otrs.org/show_bug.cgi?id=6480 ] * Bug# 6482 - Numbered lists and bullet points not displayed in customer frontend. [ http://bugs.otrs.org/show_bug.cgi?id=6482 ] * Bug# 6489 - faq.pl redirects to a non existing module. [ http://bugs.otrs.org/show_bug.cgi?id=6489 ] * Bug# 6493 - Config values are not read/used by FAQ-subsystem. [ http://bugs.otrs.org/show_bug.cgi?id=6493 ] * Bug# 6501 - Cancel link from AgentFAQEdit produces "No ItemID is given " error. [ http://bugs.otrs.org/show_bug.cgi?id=6501 ] * Bug# 6504 - No Search in Public interface and also on Agent interface when hit FAQ link in ticket composing. [ http://bugs.otrs.org/show_bug.cgi?id=6504 ] * Bug# 6509 - FAQ approval email contains wrong link to FAQ Edit screen. [ http://bugs.otrs.org/show_bug.cgi?id=6509 ] * Bug# 6494 - Not possible to create a "root" category. [ http://bugs.otrs.org/show_bug.cgi?id=6494 ] * Bug# 6508 - Not possible to edit a "root" category. [ http://bugs.otrs.org/show_bug.cgi?id=6508 ] * Bug# 6522 - Link to approve faq article does not work. [ http://bugs.otrs.org/show_bug.cgi?id=6522 ] * Bug# 6544 - FAQ Add not working on oracle if keywords field is empty. [ http://bugs.otrs.org/show_bug.cgi?id=6544 ] * Bug# 6545 - FAQ AttachmentAdd not working on oracle. [ http://bugs.otrs.org/show_bug.cgi?id=6545 ] * Bug# 6529 - No error message when creating article and no category is available. [ http://bugs.otrs.org/show_bug.cgi?id=6529 ] KNOWN ISSUES ============== * FAQ link feature in ticket composing screens require OTRS 3.0.4 LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ====================================================== 90cf4e2fb405d39a39737b61ba3ed960 http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.92.opm FEEDBACK & BUG REPORTING: ========================= Although FAQ 2.0.0 beta2 (package version number 1.6.92) has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Shawn Beasley Manager Community Marketing OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note OTRS Help Desk 3.0.4
by Shawn Beasley 14 Dec '10

14 Dec '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.4 Status: Stable IMPORTANT FOR UPGRADING ==================== From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. WARNING ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions to created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. SUPPORTED ENCODINGS =================== The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. All other encodings are now deprecated. OTRS 3.1 will only allow UTF-8 as internal character set. BROWSER SUPPORT FOR THE AGENT INTERFACE ======================================= JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape Improvements ============ * Added possibility to see ticket actions on hover on every single ticket in medium and large ticket overviews (enable with TicketActionsPerTicket item on Ticket::Frontend::Overview###Medium or Ticket::Frontend::Overview###Preview setting). * Updated Danish Translation, thanks to Lars Jørgensen! * Updated Russian translation, thanks to Sergey Romanov! * Updated Serbian translation, thanks to Milorad Jovanovic! * Updated Japanese translation, thanks to Kaz Kamimura! BUG FIXES ========= * Bug#6498 - Creating module translations with otrs.CreateTranslationFile.pl -l all creates new files. [ http://bugs.otrs.org/show_bug.cgi?id=6498 ] * Improved handling of JavaScript code. Now post output filters are able to inject and modify JavaScript code. * Upgraded jQuery UI to 1.8.6 (to fix some IE9 bugs). * Bug#6515 - CSV export of SQL statement isn't working. [ http://bugs.otrs.org/show_bug.cgi?id=6515 ] * Bug#6496 - Article Filter only displays one article. [ http://bugs.otrs.org/show_bug.cgi?id=6496 ] * Bug#6421 - AdminCustomerUser does not show customers without searching [ http://bugs.otrs.org/show_bug.cgi?id=6421 ] * Bug#6470 - AgentTicketForward does not support ArticleFreeText [ http://bugs.otrs.org/show_bug.cgi?id=6470 ] * Bug#6436 - Content validation with javascript does not consider "CheckEmailAddresses". [ http://bugs.otrs.org/show_bug.cgi?id=6436 ] * Bug#6200 - OTRS 3.0 customer navigation not configurable. [ http://bugs.otrs.org/show_bug.cgi?id=6200 ] * Bug#6012 - DashboardTicketGeneric.pm fails handing over "Attributes" to AgentTicketSearch(). [ http://bugs.otrs.org/show_bug.cgi?id=6012 ] * Bug#6459 - Unwanted and unconfigurable text when customer has no ticket created yet. This text was adapted and can now optionally be configured with the SysConfig setting 'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'. [ http://bugs.otrs.org/show_bug.cgi?id=6459 ] * Bug#6477 - There are no hooks for Output filters on ticket composing screens. [ http://bugs.otrs.org/show_bug.cgi?id=6477 ] * Bug#6414 - Ticket overview small: resizing problems. [ http://bugs.otrs.org/show_bug.cgi?id=6414 ] * Bug#6451 - Article Tree doesn't expand. [ http://bugs.otrs.org/show_bug.cgi?id=6451 ] * Bug#6427 - Building large number of CacheFileStorable / CacheInternalTicket Files will cause Software error. [ http://bugs.otrs.org/show_bug.cgi?id=6427 ] * Bug#6408 - Uploading an attachment removed previously uploaded inline images. [ http://bugs.otrs.org/show_bug.cgi?id=6408 ] * Bug#6234 - Field validation in the AgentTicketPhone mask kicks in after uploading a picture. [ http://bugs.otrs.org/show_bug.cgi?id=6234 ] * Bug#6425 - Ticket::Frontend::MenuModule###460-Delete and Ticket::Frontend::PreMenuModule###450-Delete resulting in white page. [ http://bugs.otrs.org/show_bug.cgi?id=6425 ] * Bug#6458 - "Lock" not indicated on compose. [ http://bugs.otrs.org/show_bug.cgi?id=6458 ] * Bug#6471 - Public interface handler is not able to load module specific JavaScript and CSS. [ http://bugs.otrs.org/show_bug.cgi?id=6471 ] * Bug#6262 - Results list can expand behind ticket history table. [ http://bugs.otrs.org/show_bug.cgi?id=6262 ] * Bug#6456 - Searches won't save selected queues. [ http://bugs.otrs.org/show_bug.cgi?id=6456 ] * Bug#6431 - TicketSearch Window broken in IE8. [ http://bugs.otrs.org/show_bug.cgi?id=6431 ] * Bug#6468 - Can't add "To" field to TicketSearch. [ http://bugs.otrs.org/show_bug.cgi?id=6468 ] * Bug#6289 - i18n: Creating a new stat shows hardcoded value 'New'. [ http://bugs.otrs.org/show_bug.cgi?id=6289 ] * Bug#6304 - Not sure about the meaning of "3". [ http://bugs.otrs.org/show_bug.cgi?id=6304 ] * Bug#6366 - gnupg signatures not working correct for partly signed messages. [ http://bugs.otrs.org/show_bug.cgi?id=6366 ] * Bug#6303 - Article display height in ticket zoom of customer interface can be too high. [ http://bugs.otrs.org/show_bug.cgi?id=6303 ] * Bug#6440 - Incomplete Action parameter after logging in to the customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=6440 ] * Bug#6455 - Ticket actions in Ticket Overview are not usable if session id is not in cookie. [ http://bugs.otrs.org/show_bug.cgi?id=6455 ] * Bug#6453 - Moving Tickets via AgentTicketMove empties set Free Fields. [ http://bugs.otrs.org/show_bug.cgi?id=6453 ] * Bug#6401 - Invalid agents are partially ignored/shown in ticket masks. [ http://bugs.otrs.org/show_bug.cgi?id=6401 ] * Bug#6040 - Remove ReplyAll option if possible in agent interface. [ http://bugs.otrs.org/show_bug.cgi?id=6040 ] * Bug#4856 - Notifications are sent even if ticket is created with closed state. [ http://bugs.otrs.org/show_bug.cgi?id=4856 ] * Bug#6420 - Customer Search with No Results does not display appropriate message. [ http://bugs.otrs.org/show_bug.cgi?id=6420 ] * Bug#6428 - FreeText field alignment is wrong in AdminGenericAgent. [ http://bugs.otrs.org/show_bug.cgi?id=6428 ] * Bug#2950 - Field labels for ArticleFreeTime are not translated in PDF print. [ http://bugs.otrs.org/show_bug.cgi?id=2950 ] * Bug#6401 - Field label for Content not aligned in SysConfig. [ http://bugs.otrs.org/show_bug.cgi?id=6401 ] * Bug#6390 - Customer Interface - Latest article hover text is always 'Loading'. [ http://bugs.otrs.org/show_bug.cgi?id=6390 ] SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/downloads/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/downloads/#allmirrors FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.4 has been tested before, we appreciate your contributions. As always, you're encouraged to tell us what you think, using this feedback email address: [enjoy at otrs.com] or by filing a bug in Bugzilla http://bugs.otrs.org. MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 6ce6022b60c246b20d809a81c72d8868 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.4-01.noarch.rpm 5bad91f6a570aa83d738394d02163e93 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.4-01.noarch.rpm e69bb6152fb50b0aa0abf66225e5e947 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.4-01.noarch.rpm 90358e65330e90b7ae9f390f33bb5f9e http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.4-01.noarch.rpm a45f8aeefb38022ad577694b74a1973d http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.4-01.noarch.rpm 0d06e77ec63f5ec04acc9bd506a72785 http://ftp.otrs.org/pub/otrs/otrs-3.0.4.tar.gz 28bbace7b08c82502017235d8e023885 http://ftp.otrs.org/pub/otrs/otrs-3.0.4.tar.bz2 4c6ad03350eba364171252bafdd7ebd9 http://ftp.otrs.org/pub/otrs/otrs-3.0.4.zip 7a7c02b962d61478904c319a7e844757 http://ftp.otrs.org/pub/otrs/otrs-3.0.4-win-installer-2.4.2.exe -- Shawn Beasley Manager Community Marketing OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note: OTRS FAQ Module 2.0 beta1
by Shawn Beasley 07 Dec '10

07 Dec '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0 beta1 Required OTRS release: OTRS Help Desk 3 Status: beta ENHANCEMENTS ============ * Brand New Interface - OTRS 3.0 Look & Feel * Ported code to the OTRS 3.0 framework * New Generic Search Dialog * New Search result types (Print, PDF and CSV) * Separate template files for all interfaces for easier customization * Deleting of unused Categories and Languages * Bug# 6155 - It should be possible to delete categories if they do not contain subcategories or faq articles. [ http://bugs.otrs.org/show_bug.cgi?id=6155 ] * Bug# 2578 - No PDF output for FAQ articles. [ http://bugs.otrs.org/show_bug.cgi?id=2578 ] * Bug# 5303 - Separate Template-Files for Agent and Customer FAQ-Area. [ http://bugs.otrs.org/show_bug.cgi?id=5303 ] * Bug# 4119 - Possibility to delete not used languages [ http://bugs.otrs.org/show_bug.cgi?id=4119 ] BUG FIXES ========= * Bug# 6159 - Can't change Language Name. [ http://bugs.otrs.org/show_bug.cgi?id=6159 ] * Bug# 5095 - Faq Item created for Group One is visible in "Top 10" for the users of Group Two. [ http://bugs.otrs.org/show_bug.cgi?id=5095 ] * Bug# 3693 - Only 1 attachment possible during FAQ article creation. [ http://bugs.otrs.org/show_bug.cgi?id=3693 ] * Bug# 4306 - FAQ Print on Public frontend has empty "Printed By". [ http://bugs.otrs.org/show_bug.cgi?id=4306 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ====================================================== 85dd3a1d3cd83bc2b94def568f4f1906 http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.91.opm FEEDBACK & BUG REPORTING: ========================= Although FAQ 1.6.5 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Shawn Beasley Manager Community Marketing OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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