January 2011 - announce - OTRS mailing lists

Release Note FAQ 2.0.1
by Shawn Beasley 31 Jan '11

31 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.1 Packaging Version Number: 2.0.1 Required OTRS release: OTRS Help Desk 3.0.5 Status: stable MINIMUM REQUIREMENTS ==================== OTRS 3.0.5 or higher. Get OTRS 3.0.5 here! [ http://otrs.org/downloads/ ] ENHANCEMENTS ============= * Module installer now adds the default framework language to the FAQ languages list. * Updated translation. BUG FIXES ========= * Bug# 6765 - Config Setting FAQ::Frontend::AgentFAQExplorer###ExplorerLimit is not used. [ http://bugs.otrs.org/show_bug.cgi?id=6765 ] KNOWN ISSUES ============ * FAQ link feature in ticket composing screens require OTRS 3.0.5! LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== c433594fc0b3e60ca11f1cc083fdc79b [ http://ftp.otrs.org/pub/otrs/packages/FAQ-2.0.1.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note FAQ 2.0 rc1
by Shawn Beasley 25 Jan '11

25 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.0 rc1 Packaging Version Number: 1.6.94 Required OTRS release: OTRS Help Desk 3.0.5 Status: release candidate MINIMUM REQUIREMENTS ==================== OTRS 3.0.5 or higher. Get OTRS 3.0.5 here! [ http://otrs.org/downloads/ ] BUG FIXES ========= * Bug# 6673 - Corrupted CSV file on search results if search results are empty. [ http://bugs.otrs.org/show_bug.cgi?id=6673 ] * Bug# 6705 - Short URLs for Public Interface don't work [ http://bugs.otrs.org/show_bug.cgi?id=6705 ] * Bug# 6727 - Default/Available language does not match OTRS settings or Agent Preferences. [ http://bugs.otrs.org/show_bug.cgi?id=6727 ] KNOWN ISSUES ============ * FAQ link feature in ticket composing screens require OTRS 3.0.5! LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 6c36ea4006c3ac35b29159e31bbe7b98 [ http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.94.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note Survey 2.0 beta1
by Shawn Beasley 25 Jan '11

25 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: Survey 2.0 beta1 Packaging Version Number: 1.2.91 Required OTRS release: OTRS Help Desk 3.0.1 Recommended OTRS release: OTRS Help Desk 3.0.5 Status: beta ENHANCEMENTS ============ * Brand New Interface - OTRS 3.0 Look & Feel * Ported code to the OTRS 3.0 framework * Separate template files for all interfaces for easier customization * Bug# 5973 - Improve Survey-Key invalid message when survey is answered once. [ http://bugs.otrs.org/show_bug.cgi?id=5973 ] * Bug# 4784 - no WYSIWYG editor available composing email text. [ http://bugs.otrs.org/show_bug.cgi?id=4784 ] BUG FIXES ========= * Bug# 6711 - Question up arrow doesn't works. [ http://bugs.otrs.org/show_bug.cgi?id=6711 ] * Bug# 6712 - Answer up arrow doesn't works. [ http://bugs.otrs.org/show_bug.cgi?id=6712 ] * Bug# 6714 - Stat Details shows just one answer for questions with more than one like Checkbox. [ http://bugs.otrs.org/show_bug.cgi?id=6714 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 026f7b3e5a5914ef69c46c6a33bfd27a [ http://ftp.otrs.org/pub/otrs/packages/Survey-1.2.91.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note TimeAccounting 1.4.2
by Shawn Beasley 25 Jan '11

25 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: TimeAccounting 1.4.2 Required OTRS release: OTRS Help Desk 2.4.1 Recommended OTRS release: OTRS Help Desk 2.4.9 Status: stable ENHANCEMENTS ============ * Optimized DB handling for faster requests. LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 1ac5a04231dd6734cf3967e5561de113 [ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-1.4.2.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note TimeAccounting 2.0 beta1
by Shawn Beasley 25 Jan '11

25 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: TimeAccounting 2.0 beta1 Packaging Version Number: 1.4.91 Required OTRS release: OTRS Help Desk 3.0.1 Recommended OTRS release: OTRS Help Desk 3.0.5 Status: beta ENHANCEMENTS ============ * Compatible with OTRS 3.0.x * Ported to OTRS 3 style * Re-organized configuration part (projects, tasks, users) * Added autocompletion to project and task dropdowns in edit screen * Improved data validation * Optimized DB for faster response * "Add row" now adds a single row without page reload * Added toolbar item that shows the number of incomplete working days for the user LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 0bfe23a8d0c8255b23d4de0f357a175f [ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-1.4.91.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note iPhone App 1.0.2
by Shawn Beasley 21 Jan '11

21 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS iPhone App 1.0.2 Requirements: OTRS Help Desk 2.4.1 (or higher) installed iPhoneHandle * iPhoneHandle 1.0.2 is recommended for OTRS 3.0.x * iPhoneHandle 0.9.6 is recommended for OTRS 2.4.x Status: stable ENHANCEMENTS ============ * Improvements in the usability BUG FIXES ========= Bug-fixes for autocompletion feature (the app crashed when using it) SOFTWARE DOWNLOAD: ================== iPhone App ========== http://itunes.apple.com/us/app/otrs/id383841790?mt=8&uo=4 iPhoneHandle ============ This can be installed via the Package Manager in a running OTRS with Internet or via our Package Repository for manual installation. [ http://ftp.otrs.org/pub/otrs/packages/ ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES FOR OTRS: =============================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note iPhone App 1.0.1
by Shawn Beasley 18 Jan '11

18 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS iPhone App 1.0.1 Requirements: OTRS Help Desk 2.4.1 (or higher) installed iPhoneHandle * iPhoneHandle 1.0.2 is recommended for OTRS 3.0.x * iPhoneHandle 0.9.6 is recommended for OTRS 2.4.x Status: Stable ENHANCEMENTS ============ * Added multitasking functionality. BUG FIXES ========= * Bug# 5641 - No feedback of what's is app doing. [ http://bugs.otrs.org/show_bug.cgi?id=5641 ] * Bug# 5738 - iPhone App shows irritating technical data when creating a new account. [ http://bugs.otrs.org/show_bug.cgi?id=5738 ] * Bug# 5739 - Edit Button without functionality if no account was created yet. [ http://bugs.otrs.org/show_bug.cgi?id=5739 ] * Bug# 5719 - new pop ups in the new version slow down email address entering. [ http://bugs.otrs.org/show_bug.cgi?id=5719 ] * Bug# 5617 - Error screen if filter contains no data in Watched and Responsible view. [ http://bugs.otrs.org/show_bug.cgi?id=5617 ] * Bug# 5618 - Number of tickets on filters in Watched and Responsible view. [ http://bugs.otrs.org/show_bug.cgi?id=5618 ] * Bug# 6041 - Filter names are not clear. [ http://bugs.otrs.org/show_bug.cgi?id=6041 ] * Bug# 5798 - Age Display wrong. [ http://bugs.otrs.org/show_bug.cgi?id=5798 ] * Bug# 5591 - No default CustomerID is set. [ http://bugs.otrs.org/show_bug.cgi?id=5591 ] * Bug# 5741 - Wrong error message about international roaming. [ http://bugs.otrs.org/show_bug.cgi?id=5741 ] * Bug# 5740 - Filter selection is shown, although there is nothing to filter. [ http://bugs.otrs.org/show_bug.cgi?id=5740 ] * Bug# 6023 - failed to refresh error during typing a customer. [ http://bugs.otrs.org/show_bug.cgi?id=6023 ] SOFTWARE DOWNLOAD: ================== iPhone App ========== http://itunes.apple.com/us/app/otrs/id383841790?mt=8&uo=4 iPhoneHandle ============ This can be installed via the Package Manager in a running OTRS with Internet or via our Package Repository [ http://ftp.otrs.org/pub/otrs/packages/ ]for manual installation FEEDBACK & BUG REPORTING: ========================= Although iPhone App 1.0.1 has been tested before, we appreciate your contributions. As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org] PROFESSIONAL SERVICES FOR OTRS: =============================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note OTRS 3.0.5
by Shawn Beasley 18 Jan '11

18 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.5 Status: Stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. WARNING ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. SUPPORTED ENCODINGS =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. BROWSER SUPPORT FOR THE AGENT INTERFACE ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape IMPROVEMENTS ============ * Updated Italian translation, thanks to Alessandro Grassi * Updated Norwegian translation, thanks to Eirik Wulff BUG FIXES ========= * Bug# 6681 - Font of notes is not fixed font (if Frontend::RichText is disabled). [ http://bugs.otrs.org/show_bug.cgi?id=6681 ] * Bug# 6458 - "Lock" not indicated on compose (lock/unlock message was not shown). [ http://bugs.otrs.org/show_bug.cgi?id=6458 ] * Bug# 5053 - Some inline images (bitmaps) from MS Outlook clients are not displayed in ticket zoom. [ http://bugs.otrs.org/show_bug.cgi?i5053 ] * Bug# 6650 - AgentTicketPhone loses Responsible selection after reload. [ http://bugs.otrs.org/show_bug.cgi?id=6650 ] * Bug# 6354 - SMTPTLS multiplies attachments with google mail. [ http://bugs.otrs.org/show_bug.cgi?id=6354 ] * Bug# 6578 - Agent settings 'My Queues' selection not shown in preferences settings. [ http://bugs.otrs.org/show_bug.cgi?id=6578 ] * Bug# 6604 - Some attachments from mails created with OTRS 2.4.6 are missing from the attachment list after upgrade to 3.0. [ http://bugs.otrs.org/show_bug.cgi?id=6604 ] * Bug# 6559 - the CK EDITOR for entering comments does not starts if you use CZ localization. [ http://bugs.otrs.org/show_bug.cgi?id=6559 ] * Bug# 6476 - Stats overview table has display error in table header. [ http://bugs.otrs.org/show_bug.cgi?id=6476 ] * Bug# 6532 - With multiple inline images, only first one is preserved when replying. [ http://bugs.otrs.org/show_bug.cgi?id=6532 ] * Bug# 6533 - Not possible to search tickets by responsible agent. [ http://bugs.otrs.org/show_bug.cgi?id=6533 ] * Bug# 6535 - Stats CSV output is not CSV, despite preference change. [ http://bugs.otrs.org/show_bug.cgi?id=6535 ] All details can be found in the ChangeLog: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1727&view=markup SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 208c0f732521cf404004f7e2886bfdff http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.5-01.noarch.rpm bdc3242e3226355dbc2c480597c9bd26 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.5-01.noarch.rpm cb2a4c84175cb7e19635c5b6e3c7aeb8 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.5-01.noarch.rpm 32472bc966b4e144868c9b406cecd218 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.5-01.noarch.rpm a0c0b3098a547fe55d5b8676935c6967 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.5-01.noarch.rpm a2f52bf9792f91739de18cf30c879d37 http://ftp.otrs.org/pub/otrs/otrs-3.0.5.tar.gz ec39d77394e82ce1ba3b777379145083 http://ftp.otrs.org/pub/otrs/otrs-3.0.5.tar.bz2 9eb2604f78bf41bd545bc99d2323cc83 http://ftp.otrs.org/pub/otrs/otrs-3.0.5.zip xx http://ftp.otrs.org/pub/otrs/otrs-3.0.5-win-installer-2.4.2.exe FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.5 has been tested before, we appreciate your contributions. As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org] PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note: OTRS FAQ Module 2.0 beta3
by Shawn Beasley 11 Jan '11

11 Jan '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.0 beta3 Packaging Version Number: 1.6.93 Required OTRS release: OTRS Help Desk 3.0.4 Status: beta MINIMUM REQUIREMENTS ==================== OTRS 3.0.4 or higher. Get OTRS 3.0.4 here! [ http://otrs.org/downloads/ ] ENHANCEMENTS ============ * New configuration setting to select Multiple or Single Language. * New configuration setting to enable or disable voting mechanism. * Bug# 6586 - Ability to not use Language in FAQ. [ http://bugs.otrs.org/show_bug.cgi?id=6586 ] * Bug# 5091 - Ability to disable voting from SysConfig. [ http://bugs.otrs.org/show_bug.cgi?id=5091 ] BUG FIXES ========= * Bug# 6592 - Wrong object information (Title) in FAQ Link screen. [ http://bugs.otrs.org/show_bug.cgi?id=6592 ] * Bug# 6589 - Approval state for FAQ not translated in PDF Print [ http://bugs.otrs.org/show_bug.cgi?id=6589 ] * Bug# 6602 - Public Search printed results use the customer template and not the public one. [ http://bugs.otrs.org/show_bug.cgi?id=6602 ] * Bug# 6587 - "Status" in public interface is superfluous. [ http://bugs.otrs.org/show_bug.cgi?id=6587 ] * Bug# 6584 - Rate Labels in FAQ Voting box in Customer frontend wraps down if the voting question is too short. [ http://bugs.otrs.org/show_bug.cgi?id=6584 ] * Bug# 6593 - Customer interface text search not possible. [ http://bugs.otrs.org/show_bug.cgi?id=6593 ] * Bug# 6622 - FAQ diagram (.dia) and (.png) are wrong. [ http://bugs.otrs.org/show_bug.cgi?id=6622 ] * Bug# 6581 - Using an FAQ entry to answer a ticket places the text on the bottom of the reply. [ http://bugs.otrs.org/show_bug.cgi?id=6581 ] * Bug# 6626 - Small layout problem for keywords in customer and public FAQ zoom. [ http://bugs.otrs.org/show_bug.cgi?id=6626 ] * Bug# 6644 - SmallDarkGradient.png File not found message on FAQ Public interface. [ http://bugs.otrs.org/show_bug.cgi?id=6644 ] * Bug# 6647 - Approval information display wrong switched on FAQ PDF printing. [ http://bugs.otrs.org/show_bug.cgi?id=6647 ] KNOWN ISSUES ============ * FAQ link feature in ticket composing screens require OTRS 3.0.4 LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== f8318ce467564632d365ecfe166f843a [ http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.93.opm ] FEEDBACK & BUG REPORTING: ========================= Although FAQ 2.0.0 beta3 (package version number 1.6.93) has been tested before, we appreciate your contributions. As always, youre encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Manager Community Marketing OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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