November 2011 - announce - OTRS mailing lists

Release Note: OTRS ITSM 3.1.0.beta1
by Martin Gruner 24 Nov '11

24 Nov '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: ITSM 3.1.0.beta1 Packaging Version Number: 3.0.91 Required OTRS release: OTRS Help Desk 3.1.0.beta1 Recommended OTRS release: OTRS Help Desk 3.1.0.beta1 Status: beta Get OTRS 3.1.0.beta1 here! [ http://otrs.org/releases/3.1.0.beta1 ] ENHANCEMENTS ============ * Ported code to the OTRS 3.1 framework * Added caching to speed up the condition action backends in change management * Added possibility to use a mirror database for change and workorder searches in change management LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== fd1dade58a0cd1cc1c44d857699e2770 [ http://ftp.otrs.org/pub/otrs/itsm/packages31/GeneralCatalog-3.0.91.opm ] afc32326ecfe039f04a6c3520615a716 [ http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMChangeManagement-3.0.91.opm ] f9371525290ed869d164dcd7f80706ba [ http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMConfigurationManagement-3.… ] a864b9fd2e82e1c22a74a213d1a9f799 [ http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMCore-3.0.91.opm ] e4c9e3fe4e7e9c3ec71a1dfd5ef5dcbb [ http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMIncidentProblemManagement-… ] d350d7ba7c3026f1d3cf37e5bcb26c7f [ http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMServiceLevelManagement-3.0… ] 11de867b835b59f8227db172d54eb05f [ http://ftp.otrs.org/pub/otrs/itsm/packages31/ImportExport-3.0.91.opm ] 9b8fe57c856af08abb563f4fc318be47 [ http://ftp.otrs.org/pub/otrs/itsm/bundle31/ITSM-3.0.91.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: OTRS 3.1.0.beta1
by Martin Gruner 22 Nov '11

22 Nov '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.1.0.beta1 Status: beta We are proud to announce that the first beta release of OTRS 3.1 has been released. Important for Upgrading ======================= * From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions. There is a known issue in the DBUpdate-to-3.1.pl script of beta1 that may erroneously report a data migration error. If you encounter this, try the corrected version from http://source.otrs.org/viewvc.cgi/otrs/scripts/DBUpdate-to-3.1.pl?revision=…. New Features ============ * Please see [ http://otrs.org/releases/3.1.0.beta1 ] for a list of new features. Bug Fixes ========= * Bug#7454 - MSSQL should use NVARCHAR to store text strings rather than VARCHAR. [ http://bugs.otrs.org/show_bug.cgi?id=7454 ] * Bug#7824 - Tickets locked through 'tmp_lock' lock type aren't shown as locked tickets [ http://bugs.otrs.org/show_bug.cgi?id=7824 ] * Bug#7168 - Ticket Overview Control Row can only be one line high. [ http://bugs.otrs.org/show_bug.cgi?id=7168 ] * Bug#7684 - PostMaster Filter Module fails to create ticket if state set in filter is invalid. [ http://bugs.otrs.org/show_bug.cgi?id=7684 ] * Bug#6718 - error when running otrs-initial-insert.postgresql.sql by making otrs.xml2sql.pl write out utf8 files and by adding 'SET standard_conforming_strings TO ON'. [ http://bugs.otrs.org/show_bug.cgi?id=6718 ] * Bug#6444 - OTRS rc scripts checks and stops local mysql database and complains about having no database if you use a remote one. [ http://bugs.otrs.org/show_bug.cgi?id=6444 ] * Bug#2365 - Removed dependency on MySQL in RPMs. [ http://bugs.otrs.org/show_bug.cgi?id=2365 ] * Bug#7538 - CustomerSearchAutoComplete###!QueryDelay has incorrect pattern match. [ http://bugs.otrs.org/show_bug.cgi?id=7538 ] * Bug#4946 - Notification mails lack "Precedence: bulk" or similar headers. [ http://bugs.otrs.org/show_bug.cgi?id=4946 ] * Bug#7257 - Stats CSV outputs report name and timestamp as first line. [ http://bugs.otrs.org/show_bug.cgi?id=7257 ] * Bug#7236 - Ticket::!TicketTitleUpdate() does not update change_time of ticket. [ http://bugs.otrs.org/show_bug.cgi?id=7236 ] * Bug#7243 - Problem if current_timestamp of database system is different to system time (e. g. time()). [ http://bugs.otrs.org/show_bug.cgi?id=7243 ] * Bug#3549 - ACLs don't work against queues with nonlatin characters. [ http://bugs.otrs.org/show_bug.cgi?id=3549 ] * Bug#7216 - Company names containing "&" pulled from Active Directory cause errors in error.log when using Company Tickets. [ http://bugs.otrs.org/show_bug.cgi?id=7216 ] * Bug#7182 - AgentDashboard preferences are always translated. [ http://bugs.otrs.org/show_bug.cgi?id=7182 ] * Bug#6994 - AgentSelfNotifyOnAction is ignored for event based notifications. [ http://bugs.otrs.org/show_bug.cgi?id=6994 ] * Bug#6981 - ReadOnly CustomerUser sources should not be selectable for creating new customers. [ http://bugs.otrs.org/show_bug.cgi?id=6981 ] * Bug#7057 - Kernel::System::!StandardResponse->!StandardResponseLookup() is broken. [ http://bugs.otrs.org/show_bug.cgi?id=7057 ] * Bug#7053 - Installer page titles are not localized. [ http://bugs.otrs.org/show_bug.cgi?id=7053 ] * Bug#6867 - CustomerCompany external source requires change_time and create_time columns. [ http://bugs.otrs.org/show_bug.cgi?id=6867 ] * Bug#2452 - SMIME encoded E-Mails are not decrypted properly by OTRS. [ http://bugs.otrs.org/show_bug.cgi?id=2452 ] * Bug#3125 - No translation for ticket-state in notifications. [ http://bugs.otrs.org/show_bug.cgi?id=3125 ] * Bug#6618 - TicketIndex can not be created if queue name of > 70 characters exists. [ http://bugs.otrs.org/show_bug.cgi?id=6618 ] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup. Supported Encodings =================== * OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8. Browser Support for the Agent Interface ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 8 * Firefox before version 3 * All versions of Netscape Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 Messages Digest (128-bit) Checksums ======================================= 6c484eb78285c274e17f8e1bf9155427 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta1-01.noarch.rpm e1191aaae845d53f2192dee86ddb69e2 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta1-01.noarch.rpm 2eb966081a730973f31e018f93939d64 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta1-01.noarch.rpm 2a3face684f73e87494888f8876b3846 http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta1-01.src.rpm 9b5777ccd26a4be6287e593e26987bc8 http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta1-01.src.rpm e96be27d0d643988794db133cabe8228 http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta1-01.src.rpm 024c01ce38223d1b081404d5a942ba84 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta1.zip a45858b242265ec5bcf8d15d842180e9 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta1.tar.bz2 31d8f946fd29660fa867f26382eaaa52 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta1.tar.gz f20a17c4b7990fd6c9ea632ed8556928 http://ftp.otrs.org/pub/otrs/otrs-3.1.0-beta1-win-installer-2.4.4-01.exe Feedback & Bug Reporting ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] Community Services ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: Survey 2.0.3
by Martin Gruner 15 Nov '11

15 Nov '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: Survey 2.0.3 Packaging Version Number: 2.0.3 Required OTRS release: OTRS Help Desk 3.0.5 Recommended OTRS release: OTRS Help Desk 3.0.11 Status: stable MINIMUM REQUIREMENTS ==================== OTRS 3.0.5 or higher. Get OTRS 3.0.11 here! [ http://otrs.org/downloads/ ] ENHANCEMENTS ============ * "Changed by" will show up correctly in AgentSurveyZoom as long as changes to surveys are done by "Edit General Info". * Empty text area answers will be empty in the database. BUG FIXES ========= * Bug# 7852 - Changed by not correctly set. [ http://bugs.otrs.org/show_bug.cgi?id=7852 ] * Bug# 7880 - Freetext answers are always considered answered. [ http://bugs.otrs.org/show_bug.cgi?id=7880 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 7b4827771ae0fb93252a8816536cdfe1 [ http://ftp.otrs.org/pub/otrs/packages/Survey-2.0.3.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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