March 2011 - announce - OTRS mailing lists

Release Note Survey 1.2.5
by Shawn Beasley 29 Mar '11

29 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: Survey 1.2.5 Packaging Version Number: 1.2.5 Required OTRS release: OTRS Help Desk 2.4.1 Recommended OTRS release: OTRS Help Desk 2.4.9 Status: stable BUG FIXES ============ * Bug# 4202 - Surveys are sent to the queue email instead of customer for email-tickets. [ http://bugs.otrs.org/show_bug.cgi?id=4202 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== c179c1955588d007cca5a2f2833bf33f [ http://ftp.otrs.org/pub/otrs/packages/Survey-1.2.5.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note FAQ 2.0.3
by Sven Dey 23 Mar '11

23 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.3 Packaging Version Number: 2.0.3 Required OTRS release: OTRS Help Desk 3.0.5 Status: stable MINIMUM REQUIREMENTS ==================== OTRS 3.0.5 or higher. Get OTRS 3.0.5 here! [ http://otrs.org/downloads/ ] BUG FIXES ========= * Bug# 7013 - FAQ displays create_by agent name instead of changed_by. [ http://bugs.otrs.org/show_bug.cgi?id=7013 ] * Bug# 6960 - FullText Search does not work if field state is set to internal or external. [ http://bugs.otrs.org/show_bug.cgi?id=6960 ] KNOWN ISSUES ============ * FAQ link feature in ticket composing screens require OTRS 3.0.5! LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 2991965d8ce75d5a066419560d12e630 [ http://ftp.otrs.org/pub/otrs/packages/FAQ-2.0.3.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce

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Release Note Survey 2.0.1
by Shawn Beasley 15 Mar '11

15 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: Survey 2.0.1 Packaging Version Number: 2.0.1 Required OTRS release: OTRS Help Desk 3.0.5 Recommended OTRS release: OTRS Help Desk 3.0.6 Status: stable ENHANCEMENTS ============ * First Stable Release for OTRS 3.0 framework. KNOWN ISSUES ============ * OTRS framework 3.0.5 or higher is required. LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== d42554dc7391d91af0eab57f9cc24976 [ http://ftp.otrs.org/pub/otrs/packages/Survey-2.0.1.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note Time Accounting 2.0.1
by Shawn Beasley 15 Mar '11

15 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: TimeAccounting 2.0.1 Packaging Version Number: 2.0.1 Required OTRS release: OTRS Help Desk 3.0.1 Recommended OTRS release: OTRS Help Desk 3.0.6 Status: stable ENHANCEMENTS ============ * First stable release LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 0dcb39a703145fae23cab09000fe8f6f [ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-2.0.1.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note iPhone App 1.0.3
by Shawn Beasley 08 Mar '11

08 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS iPhone App 1.0.3 Requirements: OTRS Help Desk 2.4.1 (or higher) installed iPhoneHandle * iPhoneHandle 1.0.2 is recommended for OTRS 3.0.x * iPhoneHandle 0.9.6 is recommended for OTRS 2.4.x Status: stable BUG FIXES ========= * Bug# 6948 - Cant change onwer on Move Screen . [ http://bugs.otrs.org/show_bug.cgi?id=6948 ] SOFTWARE DOWNLOAD: ================== iPhone App ========== http://itunes.apple.com/us/app/otrs/id383841790?mt=8&uo=4 iPhoneHandle ============ This can be installed via the Package Manager in a running OTRS with Internet or via our Package Repository for manual installation. [ http://ftp.otrs.org/pub/otrs/packages/ ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES FOR OTRS: =============================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note Survey 2.0 rc1
by Shawn Beasley 08 Mar '11

08 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: Survey 2.0 rc1 Packaging Version Number: 1.2.94 Required OTRS release: OTRS Help Desk 3.0.5 Recommended OTRS release: OTRS Help Desk 3.0.6 Status: release candidate ENHANCEMENTS ============ * Added functions to improve rich text handle. * Added !UnitTests for rich text handle. KNOWN ISSUES ============ * OTRS framework 3.0.5 or higher is required. LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== ea82aac78aff673ce645cbb686cc36bc [ http://ftp.otrs.org/pub/otrs/packages/Survey-1.2.94.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note Time Accounting 2.0 rc1
by Shawn Beasley 08 Mar '11

08 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: TimeAccounting 2.0 rc1 Packaging Version Number: 1.4.94 Required OTRS release: OTRS Help Desk 3.0.1 Recommended OTRS release: OTRS Help Desk 3.0.5 Status: release cadidate ENHANCEMENTS ============ * Updated unit tests. LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 7cfb0aeb97535b1b9d2935dab6d27f40 [ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-1.4.94.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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Release Note OTRS 3.0.6
by Shawn Beasley 01 Mar '11

01 Mar '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.6 Status: stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. WARNING ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. SUPPORTED ENCODINGS =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. BROWSER SUPPORT FOR THE AGENT INTERFACE ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape IMPROVEMENTS ============ * Updated French translation, thanks to Rémi Seguy! * Updated Brazilian Portugese translation, thanks to Humberto Diogenes! * Updated Russian translation, thanks to Eugene Kungurov! BUG FIXES ========= * Bug# 6837 - Queue cannot be created, just changed, on PostgreSQL and MS SQL Server databases. [ http://bugs.otrs.org/show_bug.cgi?id=6837 ] * Bug# 6938 - CustomerUser AutoLoginCreation doesn't work. [ http://bugs.otrs.org/show_bug.cgi?id=6938 ] * Bug# 6808 - Change queue with note destroys rich text in note when file is attached. [ http://bugs.otrs.org/show_bug.cgi?id=6808 ] * Bug# 4350 - Time_accounting not merged when merging ticket. [ http://bugs.otrs.org/show_bug.cgi?id=4350 ] * Bug# 6506 - Ticket::Frontend::ZoomRichTextForce no longer available. [ http://bugs.otrs.org/show_bug.cgi?id=6506 ] * Bug# 6539 - CustomerUser LDAP Fetch is requesting all attributes instead of configured attributes from map. [ http://bugs.otrs.org/show_bug.cgi?id=6539 ] * Bug# 5487 - Event Based notification - respect "Include Attachments to Notification". [ http://bugs.otrs.org/show_bug.cgi?id=5487 ] * Bug# 6530 - Problem sending inline PGP answer. [ http://bugs.otrs.org/show_bug.cgi?id=6530 ] * Bug# 6599 - Ticket sub-sorting in dashlets isn't working. [ http://bugs.otrs.org/show_bug.cgi?id=6599 ] All details can be found in the !ChangeLog: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.17&view=markup SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/download/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= c939860f4a3442efe71ed20537e4af19 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.6-01.noarch.rpm 1390fe6f8982ed0629605f0a440fd9d6 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.6-01.noarch.rpm 224a32e07d161e15eeb736b929c0c58b http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.6-01.noarch.rpm fa21d018de28ce8fc15eb49f23ec6e7a http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.6-01.noarch.rpm a8595b8dba97f7454338fbc7f9efb0dd http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.6-01.noarch.rpm 487c26267388d85a7b95c6405ed00cd4 http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.gz 81bfba2310bd016a122ca0e685cf64a5 http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.bz2 a3858d7aaa6330f2a3417bf185a695a2 http://ftp.otrs.org/pub/otrs/otrs-3.0.6.zip 46053813c462a617baee32c7a5493402 http://ftp.otrs.org/pub/otrs/otrs-3.0.6-win-installer-2.4.2.exe FEEDBACK & BUG REPORTING: ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org] PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] OTHER COMMUNITY SERVICES: ========================= User Forums [ http://forums.otrs.org/ ] Mailing Lists [ http://lists.otrs.org/ ] Knowledge Database (FAQ) [ http://faq.otrs.org/ ] Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

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