+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: FAQ 1.5.7
Packaging Version Number: 1.5.7
Required OTRS release: OTRS Help Desk 2.3.1
Recommended OTRS release: OTRS Help Desk 2.3.6
Status: stable
ENHANCEMENTS
============
* Added Chinese Simple translation, thanks to Never Min!
* Added french translation, thanks to Jonathan Peyrot!
* Added a short english documentation.
BUG FIXES
=========
* Bug# 4108 - OpenSearch Title for FAQ is incorrect.
[ http://bugs.otrs.org/show_bug.cgi?id=4108 ]
* Bug# 4223 - FAQ table dependencies. Problem when uninstalling the FAQ module after an upgrade from OTRS 2.0.
[ http://bugs.otrs.org/show_bug.cgi?id=4223 ]
* Bug# 4230 - Uninstall of FAQ module does not delete linked FAQ articles.
[ http://bugs.otrs.org/show_bug.cgi?id=4230 ]
* Bug# 4225 - Can not edit category-details.
[ http://bugs.otrs.org/show_bug.cgi?id=4225 ]
* Bug# 4118 - Error message when changing FAQ Language.
[ http://bugs.otrs.org/show_bug.cgi?id=4118 ]
LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================
f477973d5b4c1fe88ba1891ef8479ddd
[ http://ftp.otrs.org/pub/otrs/packages/FAQ-1.5.7.opm ]
FEEDBACK & BUG REPORTING:
=========================
Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].
PROFESSIONAL SERVICES:
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]
COMMUNITY SUPPORT
=================
* User Forums
[ http://forums.otrs.org/ ]
* Mailing Lists
[ http://lists.otrs.org/ ]
* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]
* Bug Tracking
[ http://bugs.otrs.org/ ]
* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]
--
Shawn Beasley
Community Manager
OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany
T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: FAQ 1.6.6
Packaging Version Number: 1.6.6
Required OTRS release: OTRS Help Desk 2.4.1
Recommended OTRS release: OTRS Help Desk 2.4.10
Status: stable
ENHANCEMENTS
============
* Bug# 5032 - When adding a new FAQ article, the previously viewed category should be preselected.
* Added Ukrainian language translation, thanks to Belskii Artem!
BUG FIXES
=========
* Bug# 5383 - Fckeditor localization not working for some languages such as Portuguese Brasilian.
[ http://bugs.otrs.org/show_bug.cgi?id=5383 ]
* Bug# 4594 - RSS link descriptions contain $Text tags.
[ http://bugs.otrs.org/show_bug.cgi?id=4594 ]
* Bug# 4935 - !FAQ Search searches External fields in Public interface.
[ http://bugs.otrs.org/show_bug.cgi?id=4935 ]
* Bug# 5224 - No email notification is sent when an faq approval ticket is created.
[ http://bugs.otrs.org/show_bug.cgi?id=5224 ]
* Bug# 6159 - Can't change Language Name.
[ http://bugs.otrs.org/show_bug.cgi?id=6159 ]
* Bug# 5095 - Faq Item created for Group One is visible in "Top 10" for the users of Group Two.
[ http://bugs.otrs.org/show_bug.cgi?id=5095 ]
* Bug# 5774 - FAQ articles visible even without permissions.
[ http://bugs.otrs.org/show_bug.cgi?id=5774 ]
LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================
df31e3c5552bdb406e66d63b5466d233
[ http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.6.opm ]
FEEDBACK & BUG REPORTING:
=========================
Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].
PROFESSIONAL SERVICES:
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]
COMMUNITY SUPPORT
=================
* User Forums
[ http://forums.otrs.org/ ]
* Mailing Lists
[ http://lists.otrs.org/ ]
* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]
* Bug Tracking
[ http://bugs.otrs.org/ ]
* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]
--
Shawn Beasley
Community Manager
OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany
T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: FAQ 2.0.4
Packaging Version Number: 2.0.4
Required OTRS release: OTRS Help Desk 3.0.5
Recommended OTRS release: OTRS Help Desk 3.0.7
Status: stable
MINIMUM REQUIREMENTS
====================
OTRS 3.0.5 or higher.
Get OTRS 3.0.7 here!
[ http://otrs.org/downloads/ ]
BUG FIXES
=========
* Bug# 7076 - en_GB and en_CA translations in FAQ are missing.
[ http://bugs.otrs.org/show_bug.cgi?id=7076 ]
* Bug# 6999 - Error message not clear on AgentFaqExplorer.
[ http://bugs.otrs.org/show_bug.cgi?id=6999 ]
* Bug# 7117 - Search area looks broken on small FAQ Explorer.
[ http://bugs.otrs.org/show_bug.cgi?id=7117 ]
* Bug# 7052 - Clicking on items in Dashboard and Overview causes two GET request instead of one.
[ http://bugs.otrs.org/show_bug.cgi?id=7052 ]
* Bug# 7146 - FAQ small view - "S-Link"-Error.
[ http://bugs.otrs.org/show_bug.cgi?id=7146 ]
* Bug# 7179 - MasterAction causes browser problem.
[ http://bugs.otrs.org/show_bug.cgi?id=7179 ]
* Bug# 7233 - FAQ category "Misc" is not assigned to any group after installation.
[ http://bugs.otrs.org/show_bug.cgi?id=7233 ]
KNOWN ISSUES
============
* FAQ link feature in ticket composing screens require OTRS 3.0.5!
LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================
c143b4248367175e3018b6a0e70c95ed
[ http://ftp.otrs.org/pub/otrs/packages/FAQ-2.0.4.opm ]
FEEDBACK & BUG REPORTING:
=========================
Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].
PROFESSIONAL SERVICES:
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]
COMMUNITY SUPPORT
=================
* User Forums
[ http://forums.otrs.org/ ]
* Mailing Lists
[ http://lists.otrs.org/ ]
* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]
* Bug Tracking
[ http://bugs.otrs.org/ ]
* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]
--
Shawn Beasley
Community Manager
OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany
T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: OTRS Help Desk 3.0.7
Status: stable
IMPORTANT FOR UPGRADING
=======================
* From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.
* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.
SECURITY ISSUES
===============
* http://otrs.org/advisory/OSA-2011-01-en/
WARNING
=======
OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.
SUPPORTED ENCODINGS
===================
* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.
* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.
* All other encodings are now deprecated.
* OTRS 3.1 will only allow UTF-8 as internal character set.
BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================
* JavaScript is required to use the agent interface.
These browsers are not supported:
* Microsoft Internet Explorer before version 7
* Firefox before version 3
* All versions of Netscape
IMPROVEMENTS
============
* Added Hindi translation, thanks to Chetan Nagaonkar!
* Updated Chinese translation, thanks to Martin Liu!
* Updated Norwegian translation, thanks to Espen Stefansen!
BUG FIXES
=========
* Bug# 6822 - Underscore in username will lead to problems.
[ http://bugs.otrs.org/show_bug.cgi?id=6822 ]
* Bug# 6961 - TicketActionsPerTicket - Buttons in ticket overviews
are not localized.
[ http://bugs.otrs.org/show_bug.cgi?id=6961 ]
* Bug# 6014 - Printed pdf tickets are not searchable in PDF reader.
[ http://bugs.otrs.org/show_bug.cgi?id=6014 ]
* Bug# 6790 - Custom directory not considered for custom extensions
when running in CGI.
[ http://bugs.otrs.org/show_bug.cgi?id=6790 ]
* Bug# 7040 - SQL error when retrieving customer company list in admin
interface (CustomerCompanyList with Valid => 0).
[ http://bugs.otrs.org/show_bug.cgi?id=7040 ]
* Bug# 5604 - Show name of static statistic, if there is only one.
[ http://bugs.otrs.org/show_bug.cgi?id=5604 ]
* Bug# 7063 - TicketZoom in customer panel has display issue in IE7.
[ http://bugs.otrs.org/show_bug.cgi?id=7063 ]
* Bug# 7057 - Response lookup for composing an answer is broken.
[ http://bugs.otrs.org/show_bug.cgi?id=7057 ]
* Bug# 7042 - Textual and layout issue Archive option in
AgentTicketSearch.
[ http://bugs.otrs.org/show_bug.cgi?id=7042 ]
All details can be found in the ChangeLog:
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.42&view=markup
SOFTWARE DOWNLOAD:
===================
Please note that we have relaunched our website www.otrs.com.
* http://otrs.org/download/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================
3c90600a6f48f5d2e7ed9beda9e54366
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.7-01.noarch.rpm
ddad4a631cea0fe4f5f0ebe178b52513
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.7-01.noarch.rpm
7935deaa6fcc5b92b22d744dac3a3bd7
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.7-01.noarch.rpm
6d0e9cbe73fce0dc0d079684717ed3d0
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.7-01.noarch.rpm
a25bf3d7c53b9ae275c166dc9ede5bce
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.7-01.noarch.rpm
719aca4065ef57ca10b156feeb0615f9
http://ftp.otrs.org/pub/otrs/otrs-3.0.7.tar.gz
985cd92a4f41a0ab91265e5b3970d4ed
http://ftp.otrs.org/pub/otrs/otrs-3.0.7.tar.bz2
664c1eda1495e9ef8361d85d67c88971
http://ftp.otrs.org/pub/otrs/otrs-3.0.7.zip
6c1aa78fdff5656066eba918508e8b13
http://ftp.otrs.org/pub/otrs/otrs-3.0.7-win-installer-2.4.3.exe
FEEDBACK & BUG REPORTING:
=========================
We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org]
PROFESSIONAL SERVICES:
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]
OTHER COMMUNITY SERVICES:
=========================
User Forums
[ http://forums.otrs.org/ ]
Mailing Lists
[ http://lists.otrs.org/ ]
Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]
Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]
--
Shawn Beasley
Community Manager
OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany
T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: OTRS Help Desk 3.0.7
Status: stable
IMPORTANT FOR UPGRADING
=======================
* From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.
* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.
SECURITY ISSUES
===============
* http://otrs.org/advisory/OSA-2011-01-en/
WARNING
=======
OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.
SUPPORTED ENCODINGS
===================
* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.
* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.
* All other encodings are now deprecated.
* OTRS 3.1 will only allow UTF-8 as internal character set.
BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================
* JavaScript is required to use the agent interface.
These browsers are not supported:
* Microsoft Internet Explorer before version 7
* Firefox before version 3
* All versions of Netscape
IMPROVEMENTS
============
* Added Hindi translation, thanks to Chetan Nagaonkar!
* Updated Chinese translation, thanks to Martin Liu!
* Updated Norwegian translation, thanks to Espen Stefansen!
BUG FIXES
=========
* Bug# 6822 - Underscore in username will lead to problems.
[ http://bugs.otrs.org/show_bug.cgi?id=6822 ]
* Bug# 6961 - TicketActionsPerTicket - Buttons in ticket overviews
are not localized.
[ http://bugs.otrs.org/show_bug.cgi?id=6961 ]
* Bug# 6014 - Printed pdf tickets are not searchable in PDF reader.
[ http://bugs.otrs.org/show_bug.cgi?id=6014 ]
* Bug# 6790 - Custom directory not considered for custom extensions
when running in CGI.
[ http://bugs.otrs.org/show_bug.cgi?id=6790 ]
* Bug# 7040 - SQL error when retrieving customer company list in admin
interface (CustomerCompanyList with Valid => 0).
[ http://bugs.otrs.org/show_bug.cgi?id=7040 ]
* Bug# 5604 - Show name of static statistic, if there is only one.
[ http://bugs.otrs.org/show_bug.cgi?id=5604 ]
* Bug# 7063 - TicketZoom in customer panel has display issue in IE7.
[ http://bugs.otrs.org/show_bug.cgi?id=7063 ]
* Bug# 7057 - Response lookup for composing an answer is broken.
[ http://bugs.otrs.org/show_bug.cgi?id=7057 ]
* Bug# 7042 - Textual and layout issue Archive option in
AgentTicketSearch.
[ http://bugs.otrs.org/show_bug.cgi?id=7042 ]
All details can be found in the ChangeLog:
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.42&view=markup
SOFTWARE DOWNLOAD:
===================
Please note that we have relaunched our website www.otrs.com.
* http://otrs.org/download/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================
3c90600a6f48f5d2e7ed9beda9e54366
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.6-01.noarch.rpm
ddad4a631cea0fe4f5f0ebe178b52513
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.6-01.noarch.rpm
7935deaa6fcc5b92b22d744dac3a3bd7
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.6-01.noarch.rpm
6d0e9cbe73fce0dc0d079684717ed3d0
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.6-01.noarch.rpm
a25bf3d7c53b9ae275c166dc9ede5bce
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.6-01.noarch.rpm
719aca4065ef57ca10b156feeb0615f9
http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.gz
985cd92a4f41a0ab91265e5b3970d4ed
http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.bz2
664c1eda1495e9ef8361d85d67c88971
http://ftp.otrs.org/pub/otrs/otrs-3.0.6.zip
6c1aa78fdff5656066eba918508e8b13
http://ftp.otrs.org/pub/otrs/otrs-3.0.6-win-installer-2.4.3.exe
FEEDBACK & BUG REPORTING:
=========================
We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org]
PROFESSIONAL SERVICES:
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]
OTHER COMMUNITY SERVICES:
=========================
User Forums
[ http://forums.otrs.org/ ]
Mailing Lists
[ http://lists.otrs.org/ ]
Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]
Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]
--
Shawn Beasley
Community Manager
OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany
T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
