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September 2014

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Release Notes: OTRS Help Desk 4 beta2, OTRS::ITSM 4 beta2, OTRS FAQ 4 beta1, OTRS iPhone Handle 4 beta1, OTRS FAQ 2.3.3, OTRS iPhone Handle 1.3.2
by Annalena Navarro von Starck 23 Sep '14

23 Sep '14

Dear community members, we are very proud to announce today the release of the second beta version of OTRS Help Desk 4, OTRS::ITSM 4, FAQ 4 beta1 and the OTRS iPhoneHandle 4 beta1, as well as the patch level releases FAQ 2.3.3 and OTRS iPhoneHandle 1.3.2. Thank you for helping to improve OTRS. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Help Desk 4 beta2 Release date: 23-September-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-otrs-help-desk-4-beta2/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 4 beta2 Release date: 23-September-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-otrsitsm-4-beta2/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: FAQ 4 beta1 Release date: 23-September-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-faq-4-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: iPhoneHandle 4 beta1 Release date: 23-September-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-iphonehandle-4-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: FAQ 2.3.3 Release date: 23-September-2014 Status: Stable Read the entire release notes: http://www.otrs.com/release-notes-faq-2-3-3/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: iPhoneHandle 1.3.2 Release date: 23-September-2014 Status: Stable Read the entire release notes: http://www.otrs.com/release-notes-iphonehandle-1-3-2/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". Best regards Annalena Navarro von Starck Marketing Assistant OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel ---------------------------------------------------------------------

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Release Notes: OTRS Help Desk 4 beta1 and OTRS::ITSM 4 beta1, OTRS Help Desk 3.3.9, OTRS::ITSM 3.3.9 and OTRS Appliance 1.0.9
by Annalena Navarro von Starck 09 Sep '14

09 Sep '14

Dear community members, we are very proud to announce today the release of the first beta version of OTRS 4 (OTRS Help Desk and OTRS::ITSM) and furthermore the patch level releases of OTRS Help Desk 3.3.9 and OTRS::ITSM 3.3.9 with the OTRS Appliance 1.0.9 OTRS 4 beta1 contains a lot of new features in the area of productivity, working with external systems as well as installation & administration and development issues. For example: - A new cleaner flat design has been implemented. - Agents can now reply directly to a ticket note and they can now make use of templates in all screens with internal notes. - Ticket action screens (such as note, owner etc.) now allow to do actions without always creating an article. - New ticket overview based on "my services" that an agent can subscribe to. - Customer online list in Dashboard now links directly to CustomerInformationCenter page for the customer. - Agents and customers can now search tickets by attachment name. - New Dashboard Widget for running process tickets. - The GenericInterface now also supports HTTP REST as network transport protocol. - Postmaster filters are no longer limited to 4 match/set fields. They can now have a configurable amount of fields (default 12, up to 99). - A new configuration option Ticket::MergeDynamicFields makes it possible to specify which dynamic fields should also be merged with a ticket. - Added new options to check and restrict dynamic fields. - New powerful template engine based on Template::Toolkit. - A central object manager makes creating and using global objects much easier. The new features in OTRS::ITSM 4 beta1 contain general improvements like the ported code to the OTRS 4 framework and new features in ITSM Incident Problem Management, Configuration Management and Change Management: - Improved and more flexible incident state link propagation. - GenericInterface for ITSM Configuration Management. - Bulk actions for ITSM Configuration Management. - New color flag for the "deployment state" in ITSM Configuration Management. - Dynamic fields for ITSM Change Management. The freetext fields for changes and workorder have been migrated to more flexible dynamic fields. - Improved and easier handling of templates for changes, workorders and change advisory boards (CAB). +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Help Desk 4 beta1 Release date: 09-Septebmer-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-otrs-help-desk-4-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 4 beta1 Release date: 09-September-2014 Status: Beta Read the entire release notes: http://www.otrs.com/release-notes-otrsitsm-4-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Help Desk 3.3.9 Release date: 09-September-2014 Status: Patch level release Read the entire release notes: http://www.otrs.com/release-notes-otrs-help-desk-3-3-9/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 3.3.9 Release date: 09-September-2014 Status: Patch level release Read the entire release notes: http://www.otrs.com/release-notes-otrsitsm-3-3-9/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Appliance 1.0.9 Release date: 09-September-2014 Status: stable Read the entire release notes https://www.otrs.com/release-notes-otrs-appliance-1-0-9/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". Best regards Annalena Navarro von Starck Marketing Assistant OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel --------------------------------------------------------------------- --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce

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