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September 2018

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OTRS 6.0.11, OTRS 5.0.30, OTRS 4.0.32, OTRS FAQ 6.0.10, OTRS FAQ 5.0.15, OTRS FAQ 4.0.9, OTRS MasterSlave 6.0.9, OTRS MasterSlave 5.0.18, OTRS MasterSlave 4.0.12, OTRS::ITSM 6.0.11, OTRS::ITSM 5.0.30, OTRS::ITSM 4.0.32, OTRS iPhone Handle 4.0.6 , OTRS Survey 6.0.6, OTRS Survey 5.0.8, OTRS Survey 4.0.5, OTRS TimeAccounting 6.0.6, OTRS TimeAccounting 5.0.12, OTRS TimeAccounting 4.0.6, OTRS SystemMonitoring 6.0.4 , OTRS SystemMonitoring 5.0.4, OTRS SystemMonitoring 4.0.5 , OTRS Appointment Calendar
by Melanie Krüger 21 Sep '18

21 Sep '18

Dear community members, we are proud to announce today the release of OTRS 6 Patch Level 11, OTRS 5 Patch Level 30, OTRS 4 Patch Level 32, OTRS FAQ 6 Patch Level 10, OTRS FAQ 5 Patch Level 15, OTRS FAQ 4 Patch Level 9, OTRS MasterSlave 6 Patch Level 9, OTRS MasterSlave 5 Patch Level 18, OTRS MasterSlave 4 Patch Level 12, OTRS::ITSM 6.0.11, OTRS::ITSM 5.0.30, OTRS::ITSM 4.0.32, OTRS iPhone Handle 4.0.6, OTRS Survey 6 Patch Level 6, OTRS Survey 5 Patch Level 8, OTRS Survey 4 Patch Level 5, OTRS TimeAccounting 6.0.6, OTRS TimeAccounting 5.0.12, OTRS TimeAccounting 4.0.6, OTRS SystemMonitoring 6.0.4, OTRS SystemMonitoring 5.0.4, OTRS SystemMonitoring 4.0.5, OTRS Appointment Calendar 5 Patch Level 7. Thank you for helping to improve OTRS. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 6 Patch Level 11 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-6-patch-level-11/ <https://community.otrs.com/release-notes-otrs-6-patch-level-11/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 5 Patch Level 30 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-5s-patch-level-30/ <https://community.otrs.com/release-notes-otrs-5s-patch-level-30/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 4 Patch Level 32 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-4-patch-level-32/ <https://community.otrs.com/release-notes-otrs-4-patch-level-32/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 6 Patch Level 10 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-faq-6-patch-level-10/ <https://community.otrs.com/release-notes-otrs-faq-6-patch-level-10/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 5 Patch Level 15 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-faq-5-patch-level-15/ <https://community.otrs.com/release-notes-otrs-faq-5-patch-level-15/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 4 Patch Level 9 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-faq-4-patch-level-9/ <https://community.otrs.com/release-notes-otrs-faq-4-patch-level-9/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 6 Patch Level 9 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-9/ <https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-9/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 5 Patch Level 18 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-18/ <https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-18/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 4 Patch Level 12 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-masterslave-4-patch-level-12/ <https://community.otrs.com/release-notes-otrs-masterslave-4-patch-level-12/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 6.0.11 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-11/ <https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-11/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 5.0.30 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrsitsm-module-5s-patch-level-30/ <https://community.otrs.com/release-notes-otrsitsm-module-5s-patch-level-30/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 4.0.32 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrsitsm-4-patch-level-32/ <https://community.otrs.com/release-notes-otrsitsm-4-patch-level-32/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS iPhone Handle 4 Patch Level 6 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-iphone-handle-4-patch-level-6/ <https://community.otrs.com/release-notes-otrs-iphone-handle-4-patch-level-6/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 6 Patch Level 6 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-survey-6-patch-level-6/ <https://community.otrs.com/release-notes-otrs-survey-6-patch-level-6/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 5 Patch Level 8 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-survey-5-patch-level-8/ <https://community.otrs.com/release-notes-otrs-survey-5-patch-level-8/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 4 Patch Level 5 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-survey-4-patch-level-5/ <https://community.otrs.com/release-notes-otrs-survey-4-patch-level-5/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 6 Patch Level 6 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-… <https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 5 Patch Level 12 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-… <https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 4 Patch Level 6 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-timeaccounting-4-patch-level-… <https://community.otrs.com/release-notes-otrs-timeaccounting-4-patch-level-…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 6 Patch Level 4 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-leve… <https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-leve…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 5 Patch Level 4 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-leve… <https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-leve…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 4 Patch Level 5 Release date: 21-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-systemmonitoring-4-patch-leve… <https://community.otrs.com/release-notes-otrs-systemmonitoring-4-patch-leve…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Appointment Calendar 5 Patch Level 7 Release date: 17-September-2018 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-… <https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-…> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ Best regards Melanie Krüger – Online Marketing Manager OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany T: +49 (0) 6172 681988 45 F: +49 (0) 9421 56818 18 I: https://www.otrs.com/ <https://www.otrs.com/> Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel Customer Service, ITSM or Corporate Security – OTRS has the ideal solution. Find out more <https://otrs.com/otrs-solutions/>!

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Security Advisory 2018-05: Security Update for OTRS Framework, Security Advisory 2018-04: Security Update for OTRS Framework
by Melanie Krüger 21 Sep '18

21 Sep '18

+++++++++ Security Advisory 2018-05: Security Update for OTRS Framework +++++++++ Releases: OTRS 6.0.x, OTRS 5.0.x, OTRS 4.0.x Release date: 21-September-2018 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2018-05 <security at otrs.org <mailto:security@otrs.org>> ------------------------------------------------------------------ ID: OSA-2018-05 Date: 2018-09-21 Title: Loading External Image or CSS Resources Severity: 3.7. low Product: OTRS 6.0.x, OTRS 5.0.x, OTRS 4.0.x Fixed in: OTRS 6.0.11, OTRS 5.0.30, OTRS 4.0.32 References: CVE-2018-16586 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2018-05-security-update-for-ot… <https://community.otrs.com/security-advisory-2018-05-security-update-for-ot…> +++++++++ Security Advisory 2018-04: Security Update for OTRS Framework +++++++++ Releases: OTRS 6.0.x, OTRS 5.0.x, OTRS 4.0.x Release date: 21-September-2018 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2018-04 <security at otrs.org <mailto:security@otrs.org>> ------------------------------------------------------------------ ID: OSA-2018-04 Date: 2018-09-21 Title: Remote File Deletion Severity: 5.6. Medium Product: OTRS 6.0.x, OTRS 5.0.x, OTRS 4.0.x Fixed in: OTRS 6.0.11, OTRS 5.0.30, OTRS 4.0.32 References: CVE-2018-16587 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2018-04-security-update-for-ot… <https://community.otrs.com/security-advisory-2018-04-security-update-for-ot…> Best regards Melanie Krüger – Online Marketing Manager OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany T: +49 (0) 6172 681988 45 F: +49 (0) 9421 56818 18 I: https://www.otrs.com/ <https://www.otrs.com/> Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel Customer Service, ITSM or Corporate Security – OTRS has the ideal solution. Find out more <https://otrs.com/otrs-solutions/>!

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