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March 2020

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((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42, OTRS::ITSM 6.0.27, ITSM Module 5.0.42, OTRS FAQ 6.0.25, OTRS TimeAccounting 6.0.16, OTRS Survey 6.0.18, OTRS SystemMonitoring 6.0.12, OTRS MasterSlave 6.0.23, OTRS Clone DB 6.0.8
by Bernd Maus 27 Mar '20

27 Mar '20

Dear community members, we are proud to announce today the release of ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42, OTRS::ITSM 6.0.27, ITSM Module 5.0.42, OTRS FAQ 6.0.25, OTRS TimeAccounting 6.0.16, OTRS Survey 6.0.18, OTRS SystemMonitoring 6.0.12, OTRS MasterSlave 6.0.23, OTRS Clone DB 6.0.8 +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 6 Patch Level 27 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-6-patch-level-27 <https://community.otrs.com/otrs-community-edition-6-patch-level-27> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 5s Patch Level 42 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-5s-patch-level-42 <https://community.otrs.com/otrs-community-edition-5s-patch-level-42> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 6 Patch Level 27 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-6-patch-level-27 <https://community.otrs.com/otrsitsm-module-6-patch-level-27> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 5s Patch Level 42 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-5s-patch-level-42 <https://community.otrs.com/otrsitsm-module-5s-patch-level-42> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 6 Patch Level 25 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-faq-6-patch-level-25 <https://community.otrs.com/otrs-faq-6-patch-level-25> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 6 Patch Level 18 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-survey-6-patch-level-16 <https://community.otrs.com/otrs-survey-6-patch-level-16> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 6 Patch Level 16 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-survey-6-patch-level-16 <https://community.otrs.com/otrs-survey-6-patch-level-16> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 6 Patch Level 12 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-systemmonitoring-6-patch-level-12 <https://community.otrs.com/otrs-systemmonitoring-6-patch-level-12> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 6 Patch Level 23 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-masterslave-6-patch-level-23 <https://community.otrs.com/otrs-masterslave-6-patch-level-23> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Clone DB 6 Patch Level 8 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-clone-db-6-patch-level-8 <https://community.otrs.com/otrs-clone-db-6-patch-level-8> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section „Download.“ Bernd Maus — Online Marketing Manager OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast • Modern • Secure Learn more. www.otrs.com OTRS is a SERVIEW CERTIFIEDTOOL.

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Security Advisory 2020-10, Security Advisory 2020-09, Security Advisory 2020-08, Security Advisory 2020-07, Security Advisory 2020-06
by Bernd Maus 27 Mar '20

27 Mar '20

+++++++++ Security Advisory 2020-10: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-10 <security at otrs.org> ------------------------------------------------------------------ ID: OSA-2020-10 Date: 2020-03-27 Title: Session / Password token leak Severity: 7.3 HIGH Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1773 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-10 +++++++++ Security Advisory 2020-09: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-09 <security at otrs.org> ------------------------------------------------------------------ ID: OSA-2020-09 Date: 2020-03-27 Title: Information Disclosure Severity: 6.5 MEDIUM Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1772 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-09 +++++++++ Security Advisory 2020-08: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-08 <security at otrs.org> ------------------------------------------------------------------ ID: OSA-2020-08 Date: 2020-03-27 Title: Possible XSS in Customer user address book Severity: 4.6 MEDIUM Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, References: CVE-2020-1771 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-08 +++++++++ Security Advisory 2020-07: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-07 <security at otrs.org> ------------------------------------------------------------------ ID: OSA-2020-07 Date: 2020-03-27 Title: Information disclosure in support bundle files Severity: 2.4 LOW Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1770 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-07 +++++++++ Security Advisory 2020-06: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-06 <security at otrs.org> ------------------------------------------------------------------ ID: OSA-2020-06 Date: 2020-03-27 Title: Autocomplete in the form login screens Severity: 3.5 LOW Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1769 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-06 Bernd Maus — Online Marketing Manager OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast • Modern • Secure Learn more. OTRS is a SERVIEW CERTIFIEDTOOL.

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