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March 2021

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New Security Updates for OTRS
by Sabrina Seubert 22 Mar '21

22 Mar '21

Security Advisories Dear reader, The following security fix/es was/were made: OTRS Security Advisory 2021-08 ID: OSA-2021-08 Date: 2021-03-22 Title: FAQ articles are shown to users without permission Severity: 3.5 LOW Product: OTRS 7.0.24, and FAQ 6.0.29 Fixed in: OTRS 7.0.25 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2021-21438 OTRS Security Advisory 2021-07 ID: OSA-2021-07 Date: 2021-03-22 Title: Config Items are shown to users without permission Severity: 3.5 LOW Product: ITSMConfigurationManagement 7.0.24 and OTRSCIsInCustomerFrontend 7.0.15 Fixed in: ITSMConfigurationManagement 7.0.25 and OTRSCIsInCustomerFrontend 7.0.16 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2021-21437 OTRS Security Advisory 2021-06 ID: OSA-2021-06 Date: 2021-03-22 Title: ReDoS vulnerability in thirdparty library (jquery-validate) Severity: 5.3 MEDIUM Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x Fixed in: OTRS 8.0.12, OTRS 7.0.25 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L References: CVE-2021-21252 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-adviso… <https://pg183.infusion-links.com/api/v1/click/4694369516519424/457147239052…> Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.infusion-links.com/api/v1/click/5282244708663296/457147239052…> English <https://pg183.infusion-links.com/api/v1/click/5685928416378880/457147239052…> Spanish <https://pg183.infusion-links.com/api/v1/click/4629017965232128/457147239052…> Portuguese <https://pg183.infusion-links.com/api/v1/click/4676667339046912/457147239052…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.infusion-links.com/api/v1/click/5564183835443200/457147239052…> or contact us. <https://pg183.infusion-links.com/api/v1/click/4590304136658944/457147239052…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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New Patches Have Been Released For OTRS
by Sabrina Seubert 22 Mar '21

22 Mar '21

Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: March 22, 2021 Patch/Patches: OTRS 8.0.12 OTRS 7.0.25 OTRS::ITSM Module 7.0.25 OTRS MasterSlave 7.0.24 OTRS TimeAccounting 7.0.19 You’ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ <https://pg183.infusion-links.com/api/v1/click/5767471574941696/457147239052…> To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.infusion-links.com/api/v1/click/5370751754043392/457147239052…> English <https://pg183.infusion-links.com/api/v1/click/5186678582542336/457147239052…> Spanish <https://pg183.infusion-links.com/api/v1/click/4997487017984000/457147239052…> Portuguese <https://pg183.infusion-links.com/api/v1/click/6688519443054592/457147239052…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.infusion-links.com/api/v1/click/5434749304307712/457147239052…> or contact us. <https://pg183.infusion-links.com/api/v1/click/5943541343322112/457147239052…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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