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October 2022

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New Security Updates for OTRS
by Erkan Yilmaz 17 Oct '22

17 Oct '22

Security Advisories Dear reader, The following security fix/es was/were made: OTRS Security Advisory 2022-14 IID: OSA-2022-14 Date: 2022-10-17 Title: Information exposure of template content due to missing check of permissions Severity: 3.5 LOW Product: OTRS 8.0.x Fixed in: OTRS 8.0.26 FULL CVSS v3.1 VECTOR: CVSS: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2022-3501 OTRS Security Advisory 2022-13 ID: OSA-2022-13 Date: 2022-10-17 Title: DoS attack using email Severity: 7.5.HIGH Product: OTRS 8.0.x, OTRS 7.0.x Fixed in: OTRS 8.0.26, OTRS 7.0.39, FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H References: CVE-2022-39052 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-adviso… <https://pg183.keap-link013.com/v2/click/aa963d5eefb59647d727e26f0f69a580/eJ…> Kind regards, Your OTRS release team <https://pg183.keap-link004.com/v2/click/125a3149e59aca2785a10199f7e26fd7/eJ…> Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link008.com/v2/click/0adf3841fce0d1deb4c93be8e97fe37f/eJ…> English <https://pg183.keap-link003.com/v2/click/7cde127bccfa3342159206a6e4b3f774/eJ…> Spanish <https://pg183.keap-link008.com/v2/click/602dd892ee2c1eabe7cd84a39b52a92e/eJ…> Portuguese <https://pg183.keap-link006.com/v2/click/0f95e963ac1959446ce5d311e63ec3de/eJ…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link011.com/v2/click/fe922f5bab4dedb7b7bdceabd6ab52d4/eJ…> or contact us. <https://pg183.keap-link002.com/v2/click/05eb6b6d0a5b5da9aa13f358c47f40e7/eJ…>

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New Patches Have Been Released For OTRS
by Erkan Yilmaz 17 Oct '22

17 Oct '22

Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: October 17, 2022 Patch/Patches: OTRS 8.0.26 OTRS 7.0.39 OTRS::ITSM Module 7.0.39 OTRS MasterSlave 7.0.32 OTRS PrimarySecondary 8.0.13 OTRS Survey 8.0.10 OTRS Survey 7.0.29 OTRS SystemMonitoring 8.0.14 OTRS SystemMonitoring 7.0.22 OTRS TimeAccounting 7.0.26 You’ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ <https://pg183.keap-link007.com/v2/click/8a04846f475f3a6ee4826c38ba6c69a3/eJ…> OTRS Group managed customers are updated by our Customer Solution Team. OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com <https://pg183.keap-link005.com/v2/click/a23ed720729e8ab4198fd298952d0255/eJ…>. Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link008.com/v2/click/1afdc092d8b5b186df7c5e3f365a1505/eJ…> English <https://pg183.keap-link015.com/v2/click/9edb0b3be445227aecd7694b36792c51/eJ…> Spanish <https://pg183.keap-link005.com/v2/click/ecd5247d8ad4cef9e136f3f1c26a74df/eJ…> Portuguese <https://pg183.keap-link001.com/v2/click/315ddabf93b628c9b1ecf8e369006b26/eJ…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link016.com/v2/click/f9d3089ced5d6eea086c560fc4aeeb48/eJ…> or contact us. <https://pg183.keap-link016.com/v2/click/e198b0464b9bb1556dfab71ed44f942f/eJ…>

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