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July 2023

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New Patches Have Been Released For OTRS
by Melanie Krueger 24 Jul '23

24 Jul '23

Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: July 24, 2023 Patch/Patches: OTRS 8.0.35 OTRS 7.0.45 OTRS::ITSM Module 7.0.45 OTRS CloneDB 8.0.9 OTRS CloneDB 7.0.24 OTRS MasterSlave 7.0.35 OTRS PrimarySecondary 8.0.19 OTRS Survey 8.0.13 OTRS Survey 7.0.32 OTRS SystemMonitoring 8.0.16 OTRS SystemMonitoring 7.0.24 OTRS TimeAccounting 7.0.28 You’ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ <https://pg183.keap-link006.com/v2/click/b1f6464da633c3bc4e01ea0f7524074e/eJ…> OTRS Group managed customers are updated by our Customer Solution Team. OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com <https://pg183.keap-link006.com/v2/click/99136eb043b49be02c378137f95fc314/eJ…>. Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link006.com/v2/click/7d9e3a298ed1ed20f850c4b65f7b07eb/eJ…> English <https://pg183.keap-link006.com/v2/click/23f7bbdbcafc804aa6e5686935efe26d/eJ…> Spanish <https://pg183.keap-link006.com/v2/click/ba92f948eb1134159aee2ca31fb4ab5f/eJ…> Portuguese <https://pg183.keap-link006.com/v2/click/183be45671b6ce75d058ec5f22fdbfa2/eJ…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link006.com/v2/click/6b45e587089691a7720b6521f2c91263/eJ…> or contact us. <https://pg183.keap-link006.com/v2/click/e8357bd76e97bbdb49ef7106e648b132/eJ…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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New Security Updates for OTRS
by Melanie Krueger 24 Jul '23

24 Jul '23

Security Advisories Dear reader, The following security fix/es was/were made: OTRS Security Advisory 2023-04 ID: OSA-2023-04 Date: 2023-06-27 Title: Host header injection by attachments in web service Severity: 6.3 MEDIUM Product: ((OTRS)) Community Edition 6.0.x, OTRS 7.0.x, OTRS 8.0.x Fixed in: OTRS 7.0.45, OTRS 8.0.35 CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L References: CVE-2023-38060 OTRS Security Advisory 2023-05 ID: OSA-2023-05 Date: 2023-06-29 Title: Code execution via System Configuration Severity: 7.2 HIGH Product: ((OTRS)) Community Edition 6.0.x, OTRS 7.0.x, OTRS 8.0.x Fixed in: OTRS 7.0.45, OTRS 8.0.35 CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H References: CVE-2023-38056 OTRS Security Advisory 2023-06 ID: OSA-2023-06 Date: 2023-07-24 Title: Possible XSS stored in survey answers Severity: 4.1 MEDIUM Product: Survey 6.0.x, Survey 7.0.x, Survey 8.0.x Fixed in: Survey 7.0.32, Survey 8.0.13 CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N References: CVE-2023-38057 OTRS Security Advisory 2023-07 ID: OSA-2023-07 Date: 2023-07-24 Title: Tickets can be moved without permission Severity: 4.1 MEDIUM Product: OTRS 8.0.x Fixed in: OTRS 8.0.35 CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N References: CVE-2023-38058 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-adviso… <https://pg183.keap-link011.com/v2/click/6fb2d7645c3a9007f68835596c8b836c/eJ…> Kind regards, Your OTRS release team <https://pg183.keap-link011.com/v2/click/f77fb911440f3bedc8a2c68cc94b7550/eJ…> Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German <https://pg183.keap-link011.com/v2/click/0f9a2178ada66f1328ad59b5045e6750/eJ…> English <https://pg183.keap-link011.com/v2/click/05a1d2538d57ef52056db7deaf1a943d/eJ…> Spanish <https://pg183.keap-link011.com/v2/click/a023a9204849aa837b442c3134299286/eJ…> Portuguese <https://pg183.keap-link011.com/v2/click/4a3696f7a45e3a5e5d7b60c4f8424c0a/eJ…> <https://www.facebook.com/OTRSGroup/> <https://twitter.com/otrsgroup> <https://www.linkedin.com/company/154779> <https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g> <https://www.instagram.com/otrs_group/> Visit www.otrs.com <https://pg183.keap-link011.com/v2/click/2eecf811a3804f82cb625cb3c5079f9e/eJ…> or contact us. <https://pg183.keap-link011.com/v2/click/bff39be1cc9150dee01368fba8cd980b/eJ…> OTRS AG Zimmersmühlenweg 11 61440 Oberursel Germany +49 6172 681988 0

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