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July 2024

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A New Rolling Release Has Been Released For OTRS
by Melanie Krüger 15 Jul '24

15 Jul '24

[https://pg183.files.keap.app/pg183/deb8a0b1-eccd-40b9-98d4-731032e18e97] Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following rolling releases today. Thank you for helping to improve OTRS. Release date: July 15, 2024 Rolling Release: OTRS 2024.5 You’ll find the specific release notes detailed under https://otrs.com/otrs-software-solutions/otrs/overview-release-notes-securi…<https://pg183.keap-link007.com/v2/click/788dc3e114b21a53e2f47669daae0734/eJ…> OTRS Group managed customers are updated by our Customer Solution Team. OTRS On-Premise customers should obtain the new product version from our exclusive download area at https://portal.otrs.com<https://pg183.keap-link007.com/v2/click/bf828d585857c0b2f3c68c64f783c4f3/eJ…>. Kind regards, Your OTRS release team Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German<https://pg183.keap-link007.com/v2/click/e28f5afcd33bdef2d4da7672e3adedb9/eJ…> Spanish<https://pg183.keap-link007.com/v2/click/2642203198f408100a589e7c9c41e33f/eJ…> English<https://pg183.keap-link007.com/v2/click/87d54dbe6f5446b5d73d17cf620f4865/eJ…> Portuguese<https://pg183.keap-link007.com/v2/click/a99128a768d0c71e66743f415c8a535f/eJ…> [Facebook]<https://pg183.keap-link007.com/v2/click/d66941a08378f8702ac0a3ae39fdd292/eJ…> [Twitter]<https://pg183.keap-link007.com/v2/click/101b9db238ad89f3e5ed0335e4573455/eJ…> [LinkedIn]<https://pg183.keap-link007.com/v2/click/81a9725d551ce6ad735a62b471464f86/eJ…> [YouTube]<https://pg183.keap-link007.com/v2/click/765a28d101e3043a299b5850456ea0e6/eJ…> [Instagram]<https://pg183.keap-link007.com/v2/click/fbe21d3d711047c0c4461608126d139f/eJ…> Visit www.otrs.com<https://pg183.keap-link007.com/v2/click/84853e1b435c6ab6daa5e8fb55d260d5/eJ…> or contact us.<https://pg183.keap-link007.com/v2/click/5bc7d1dc1bcc568bbb9644edfdea2273/eJ…> Legal notice<https://pg183.keap-link007.com/v2/click/d07c32db95385f250fca2085d2dda533/eJ…> Privacy Statement<https://pg183.keap-link007.com/v2/click/58e23cd983ba4a6ef5030d7645f5fef8/eJ…> announce mailing list -- announce(a)lists.otrs.org To unsubscribe send an email to announce-leave(a)lists.otrs.org<mailto:announce-leave@lists.otrs.org> To manage your subscription or browse the message archive visit: https://lists.otrs.org/postorius/lists/announce.lists.otrs.org/<https://pg183.keap-link007.com/v2/click/ed630532539c5a83fc3c62a55fea413e/eJ…>

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New Security Updates for OTRS
by Melanie Krüger 15 Jul '24

15 Jul '24

[https://pg183.files.keap.app/pg183/d45d7bd8-d69a-4057-b710-7f1e3cf0f641] Security Advisories Dear reader, The following security fixes were made: OTRS Security Advisory 2024-06 ID: OSA-2024-06 Date: 2024-07-15 Title: Agents are able to lock the ticket without the “Owner” permission Severity CVSS v3.1: 5.2 MEDIUM Severity CVSS v4.0: 5.6 MEDIUM Urgency: Reduced Product: OTRS Fixed in: OTRS 2024.5.2 CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N * CVSS:4.0/AV:N/AC:L/AT:P/PR:H/UI:A/VC:N/VI:H/VA:N/SC:N/SI:N/SA:N/AU:N/R:U/U:Green References: CVE-2024-23794 OTRS Security Advisory 2024-07 ID: OSA-2024-07 Date: 2024-07-15 Title: Information disclosure in external interface Severity CVSS v3.1: 5.7 MEDIUM Severity CVSS v4.0: 1.9 LOW Urgency: Moderate Product: OTRS Fixed in: OTRS 2024.5.2 CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N * CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:A/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Amber References: CVE-2024-6540 OTRS Security Advisory 2024-08 ID: OSA-2024-08 Date: 2024-07-15 Title: OpenSSH: Remote Code Execution Severity CVSS v3.1: 8.1. HIGH Urgency: High Product: OTRS SaaS platform Fixed in: SaaS stack 2024-07 CVSS VECTOR: CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H References: CVE-2024-6387 OTRS Security Advisory 2024-09 ID: OSA-2024-09 Date: 2024-07-15 Title: IKEv1 default AH/ESP responder can crash and restart Severity CVSS v3.1: 6.5 MEDIUM Urgency: Moderate Product: OTRS SaaS platform Fixed in: SaaS stack 2024-07 CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:N/A:H References: CVE-2024-3652 To read the entire Security Advisories, please follow this link: https://otrs.com/otrs-software-solutions/otrs/overview-release-notes-securi…<https://pg183.keap-link004.com/v2/click/6812252de70bbcc3d67616965e6f2825/eJ…> Kind regards, Your OTRS release team [https://pg183.files.keap.app/pg183/9d0d1057-3e98-41d2-a8a7-c347d19963ce]<https://pg183.keap-link004.com/v2/click/e83fd954f9bf592cf8e240779d4ebd4c/eJ…> Subscribe to the OTRS Newsletter. Read about OTRS service management solutions, product features, and interesting tips from our experts every month. Simply select your desired language. German<https://pg183.keap-link004.com/v2/click/d49a54425243a44efccd0a33c8057654/eJ…> Spanish<https://pg183.keap-link004.com/v2/click/e1045ca5c8e8a06d63c0a5391bbf1ffa/eJ…> English<https://pg183.keap-link004.com/v2/click/4d7f7246aeb03207016cbd313b01fd54/eJ…> Portuguese<https://pg183.keap-link004.com/v2/click/0e826f6cf6392fc1922624cf6a54d725/eJ…> [Facebook]<https://pg183.keap-link004.com/v2/click/00c22e0ca4d00432eeb15a90da459f13/eJ…> [Twitter]<https://pg183.keap-link004.com/v2/click/433995a13b9c6c7cb6b36e57a8a7f3c5/eJ…> [LinkedIn]<https://pg183.keap-link004.com/v2/click/b22d92382af0d430fd1e0a6dbb69ff28/eJ…> [YouTube]<https://pg183.keap-link004.com/v2/click/57c6da564298f86949656045c70055a4/eJ…> [Instagram]<https://pg183.keap-link004.com/v2/click/d0ce14977d91e1f390945173a7a4da2b/eJ…> Visit www.otrs.com<https://pg183.keap-link004.com/v2/click/7f2d5659b7cc1661cdb126d04c7542bb/eJ…> or contact us.<https://pg183.keap-link004.com/v2/click/886c77cca9ee1c00523d053d154f00b1/eJ…> Legal notice<https://pg183.keap-link004.com/v2/click/ffb23f136f3740e73208c6c0fa9028be/eJ…> Privacy Statement<https://pg183.keap-link004.com/v2/click/090fa9d578c111bab79404d9aa450dd0/eJ…> announce mailing list -- announce(a)lists.otrs.org To unsubscribe send an email to announce-leave(a)lists.otrs.org<mailto:announce-leave@lists.otrs.org> To manage your subscription or browse the message archive visit: https://lists.otrs.org/postorius/lists/announce.lists.otrs.org/<https://pg183.keap-link004.com/v2/click/d1b3fead68820f2bc6a2a75898c5bb02/eJ…>

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