October 2010 - announce - OTRS mailing lists

Release Note OTRS Help Desk 3.0.0 beta6
by Hauke Böttcher 26 Oct '10

26 Oct '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ >Due to some adjustments please skip the previous announcement< Release: OTRS Help Desk 3.0.0 beta6 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. BUGFIXES: ========= * Bug#6089 - Close Window in Statistics didn't work. [ http://bugs.otrs.org/show_bug.cgi?id=6089 ] * Bug#6090 - Accounted Time was not displayed in articles if Ticket::ZoomTimeDisplay was set to 'yes'. [ http://bugs.otrs.org/show_bug.cgi?id=6090 ] * Bug#6112 - Database IDs displayed in Admin GUI. [ http://bugs.otrs.org/show_bug.cgi?id=6112 ] * Bug#6110 - AdminCustomerUserGroup? listed non-existing group 'info'. [ http://bugs.otrs.org/show_bug.cgi?id=6110 ] * Bug#6109 - '0' was not recognized as a valid input for TimeUnits? . [ http://bugs.otrs.org/show_bug.cgi?id=6109 ] * Bug#6058 - Keyboard shortcuts should be shown via tooltip. [ http://bugs.otrs.org/show_bug.cgi?id=6058 ] * Bug#6058 - Added ability to open ticket history and other ticket actions in parallel. [ http://bugs.otrs.org/show_bug.cgi?id=6058 ] * Bug#6079 - Unread tickets were marked as read only second time. [ http://bugs.otrs.org/show_bug.cgi?id=6079 ] * Bug#6040 - Removed ReplyAll option if possible. [ http://bugs.otrs.org/show_bug.cgi?id=6040 ] * Bug#5994 - Creating new statistic, field validation kicks in immediately. [ http://bugs.otrs.org/show_bug.cgi?id=5994 ] * Bug#5975 - Notifications (event-based) to external email address were visible to customers. [ http://bugs.otrs.org/show_bug.cgi?id=5975 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 1ca194f82ff9a48c7c5aef8295fc55c5 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta6.noarch.rpm 92a68f95927d3368332597c06aa83b42 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta6.noarch.rpm 91dadffb2ba6b8029cdc99e12d144012 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta6.noarch.rpm 70885a1e317eac84323a79603d456377 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta6.noarch.rpm 488cabcf544202f6affc1b54dc911597 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta6.noarch.rpm ead85e2ecc852f05e80d37b50e6aa27e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6.tar.gz f3b6783d6dfb7b9247b6b77b8f3df99a http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6.tar.bz2 be647917596ff73cb516fdf3806a1a8e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6.zip 2daca6acd498145963ca72ec482cdc76 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6-win-installer-2.4.0-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta6 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta6 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/

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OTRS Security Advisory 2010-03: OTRS 2.4.9 (Aitutaki Beach)
by Hauke Böttcher 25 Oct '10

25 Oct '10

Dear Community Members, ++++++++++ OTRS Security Advisory 2010-03 OTRS 2.4.9 ++++++++++ Release: OTRS 2.4.9 Status: stable Code Name: Aitutaki Beach SECURITY FIXES: =============== --------------------------------------------------------------- OTRS Security Advisory 2010-03 <security(a)otrs.org> --------------------------------------------------------------- ID: OSA-2010-03 Date: 2010-10-25 Title: AgentTicketZoom is vulnerable to XSS attacks from HTML e-mails Severity: Less critical Product: OTRS 2.4.x Fixed in: OTRS 2.4.9 URL: http://otrs.org/advisory/OSA-2010-03-en/ --------------------------------------------------------------- To read the entire Security Advisory please follow this link: http://otrs.org/advisory/OSA-2010-03-en/ BUG FIXES: ========== * Bug#6016 - AgentTicketZoom is vunerable to XSS attacks from HTML e-mails. [ http://bugs.otrs.org/show_bug.cgi?id=6016 ] * Bug#5903 - E-mail notification links don't contain <a href… tags. [ http://bugs.otrs.org/show_bug.cgi?id=5903 ] * Bug#6030 - Event notifications get's fired several times on event "TicketFreeTextUpdate". [ http://bugs.otrs.org/show_bug.cgi?id=6030 ] * Bug#5941 - Error in Apache log occured when no tickets and/or customers are in the dashboard. [ http://bugs.otrs.org/show_bug.cgi?id=5941 ] * Bug#5541 - Dashboard Chart generates error in webserver log. [ http://bugs.otrs.org/show_bug.cgi?id=5541 ] * Bug#5462 - Kernel::System::Ticket::TicketEscalationIndexBuild() does not invalidate the cache. [ http://bugs.otrs.org/show_bug.cgi?id=5462 ] * Bug#5667 - Rich Text is not working in ipad. It's not possible to add a note or close a ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5667 ] * Bug#5266 - Ticket Zoom shows wrong html content if there is no text but two html attachments in there. [ http://bugs.otrs.org/show_bug.cgi?id=5266 ] MD5 CHECKSUMS: ============== 2fcf15fe8a7e7413dd8aa69d0a7420e7 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.9-01.noarch.rpm 0d7d3197f0de75c36be59ddffc6cf7e7 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.9-01.noarch.rpm a553feacc4f5a99fa6187d18a271d743 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.9-01.noarch.rpm 967b68a167f1024016a13ff09ef3ec6d http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.9-01.noarch.rpm 3a1056434ab487c29f0a4872fa9f2db9 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.9-01.noarch.rpm 9db398bb0edc46c19daad323ce103aa2 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-2.4.9-01.noarch.rpm 6ab8e0571538cd618e81ecc5d922adf3 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.9-01.noarch.rpm e1f74424f3004257a16b63346da26eb7 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.9-01.noarch.rpm 0cca890de367c4c3f7697442dfa2eb8a http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.9-01.noarch.rpm 0719e6e35d22f92d01de06df2c360361 http://ftp.otrs.org/pub/otrs/otrs-2.4.9.tar.gz bf0aa646ae8670bc9f8bfa3a67e74f12 http://ftp.otrs.org/pub/otrs/otrs-2.4.9.tar.bz2 7459d171b9295bc3c81d86e454771290 http://ftp.otrs.org/pub/otrs/otrs-2.4.9.zip c2f1bba1ba984da6d605b9900cb4db58 http://ftp.otrs.org/pub/otrs/otrs-2.4.9-win-installer-2.3.1.exe SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ YOUR CONTRIBUTION: =================== * Please send information regarding vulnerabilities in OTRS to security(a)otrs.org. * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ FEEDBACK & BUG REPORTING: ========================= Although OTRS 2.4.9 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business Location: Bad Homburg Country Court: Bad Homburg, HRB 10751 VAT ID: DE256610065 Chairman: Burchard Steinbild Managing Board: André Mindermann (CEO)

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Release Note OTRS Help Desk 3.0.0 beta5
by Hauke Böttcher 12 Oct '10

12 Oct '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta5 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html ENHANCEMENTS: ============ * Big improvements to TicketZoom rendering performance. * Updated Ukrainian translation file, thanks to Бельский Артем! SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. BUGFIXES: ========= * Bug#6064 - Predefined responses did not load. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6054 - The default services were not loaded when creating a new ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#5911 - Enhanced menu behavior. The submenus in the agent main menu open on click by default. With the new config setting "OpenMainMenuOnHover" it can be configured that they should also open on mouse hover. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#5979 - IE8 - selecting a new article in TicketZoom did not load the new ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6017 - QueueLookup function returned a wrong QueueID when a queue name was updated. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6019 - Choosing a search template did not work when executing the search. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6033 - Too many toolbar icons were displayed by default. Toolbar shortcuts were not shown by default. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6032 - Customer history context settings were not working. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6021 - Ticket types are still displayed if they were invalid. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#4732 - Mysql table index wasn't used when LOWER() is used in queries for customer_user.login. There was now a new flag CaseSensitive in the customer DB settings. Setting this to 1 will improve performance dramatically on large databases. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6007 - Free field content were not saved. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 09aa8d6204f79209ea049ee5726d4977 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta5.noarch.rpm 063e6296e30b31129dd88267865d1704 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta5.noarch.rpm 942373399249ae02613eebcff6b33af8 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta5.noarch.rpm f8cd916e7ba7a4c71fd954d6f8e1ccf9 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta5.noarch.rpm c957e561cf8183f863cefe7a6b75f650 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta5.noarch.rpm 2e659abcbbe707854d0b6ad33516da0e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5.tar.gz f9e9445f6f5fbecf826963f7c2914c96 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5.tar.bz2 f4466238222c640857852c3f6abbcd65 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5.zip e5df4350bf8a8afdfff91932ed1306ab http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5-win-installer-2.3.1-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta5 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta5 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce

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