November 2010 - announce - OTRS mailing lists

Release Note OTRS Help Desk 3.0.3
by Shawn Beasley 30 Nov '10

30 Nov '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.3 Status: Stable IMPORTANT FOR UPGRADING: ======================== From OTRS 3.0.x: *Make sure you run bin/otrs.RebuildConfig.pl after upgrading so that the configuration is refreshed. Otherwise the system may not work. From OTRS 2.4.x: * Please read the UPGRADING and INSTALL files for detailed instructions. WARNING: ======== * OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. All other encodings are now deprecated. OTRS 3.1 will only allow UTF-8 as internal character set. BUX-FIXES AND IMPROVEMENTS SINCE 3.0.2: ====================================== Added new Japanese translation, thanks to Kaz Kamimura Thomas! Added script to mark old tickets as read. (please see the UPGRADING file for details). BUGFIXES ======== * Bug#6393 - ArticleFreeText is missing in Customer Interface TicketZoom. [ http://bugs.otrs.org/show_bug.cgi?id=6393 ] * Bug#6396 - Freetext fields can't be added to ticket search. [ http://bugs.otrs.org/show_bug.cgi?id=6396 ] * Bug#6131 - Lack of warning for revoked and expired keys for PGP signs on emails. [ http://bugs.otrs.org/show_bug.cgi?id=6131 ] * Bug#6361 - Upgrade v2.4->v3.0 on MySQL with InnoDB as storage engine generates an error. [ http://bugs.otrs.org/show_bug.cgi?id=6361 ] * Bug#6199 - OTRS 3.0 ToolBarSearchFulltext has no product design. [ http://bugs.otrs.org/show_bug.cgi?id=6199 ] * Bug#2638 - Broken email syntax detection. [ http://bugs.otrs.org/show_bug.cgi?id=2368 ] * Bug#6392 - Email addresses containing special but allowed characters are not accepted in customer administration. [ http://bugs.otrs.org/show_bug.cgi?id=6392 ] * Bug#6367 - My Queues Selection Box doesn't display well on lower resolutions. [ http://bugs.otrs.org/show_bug.cgi?id=6367 ] * Bug#6379 - No Ajax Update fro Crypt and Sign fields when you set the customer on Email Compose. [ http://bugs.otrs.org/show_bug.cgi?id=6379 ] * Bug#6395 - Broken use of PGP Sign on AgentTicketEmail screen. [ http://bugs.otrs.org/show_bug.cgi?id=6395 ] * Bug#6388 - In the Medium view, the title of the ticket is truncated after 25 characters. [ http://bugs.otrs.org/show_bug.cgi?id=6388 ] * Bug#6389 - Customer TicketZoom - Ticket Title is truncated after 25 characters. [ http://bugs.otrs.org/show_bug.cgi?id=6389 ] * Bug#6370 - New customer form submission - errors are silently dropped. [ http://bugs.otrs.org/show_bug.cgi?id=6370 ] * Bug#6264 - CKEditor Image upload does not show a correct behavior in case a FormID is missing. [ http://bugs.otrs.org/show_bug.cgi?id=6264 ] * Bug#6353 - GenericAgent throws error when ArticleFS storage used. [ http://bugs.otrs.org/show_bug.cgi?id=6353 ] * Bug#6187 - IE9: article height incorrectly calculated. [ http://bugs.otrs.org/show_bug.cgi?id=6167 ] * Bug#6188 - IE9: article table resize handle has no effect. [ http://bugs.otrs.org/show_bug.cgi?id=6188 ] * Bug#6189 - IE9: ticket overview table headers behave incorrectly. [ http://bugs.otrs.org/show_bug.cgi?id=6189 ] * Bug#6382 - otrs.ArticleStorageSwitch.pl script not working. [ http://bugs.otrs.org/show_bug.cgi?id=6382 ] * Bug#6378 - The error messages are displayed incorrectly in the action list. [ http://bugs.otrs.org/show_bug.cgi?id=6378 ] * Bug#6314 - Upgrade 2.4.x -> 3.0.x - older tickets in database are marked as unread. [ http://bugs.otrs.org/show_bug.cgi?id=6314 ] * Bug#6360 - Bulk Action link all to ticket number doesn't link anything. [ http://bugs.otrs.org/show_bug.cgi?id=6360 ] * Bug#6286 - Adding a phone call outbound does indicate an unread article. [ http://bugs.otrs.org/show_bug.cgi?id=6286 ] * Bug#6283 - FreeText field search is not possible in Customer Interface. [ http://bugs.otrs.org/show_bug.cgi?id=6278 ] * Bug#6362 - Software error adding new PGP key. [ http://bugs.otrs.org/show_bug.cgi?id=6362 ] * Bug#6273 - IE7: Alert dialog display problems. [ http://bugs.otrs.org/show_bug.cgi?id=6273 ] * Bug#6260 - RichTextEditor Action for Inline-Image Upload is hard coded. [ http://bugs.otrs.org/show_bug.cgi?id=6260 ] * Bug#6371 - Opening the customer ticket zoom shows a browser error message. [ http://bugs.otrs.org/show_bug.cgi?id=6371 ] * Bug#6308 - Ticket search templates are not saved in agent interface. [ http://bugs.otrs.org/show_bug.cgi?id=6308 ] * Bug#6359 - Documentation fixes. [ http://bugs.otrs.org/show_bug.cgi?id=6359 ] * Bug#6368 - Change search options does not work in customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=6368 ] * Bug#6346 - Upgrading script 2.4 -> 3.0 may cause corruption of the configuration files (ZZZAuto.pm and ZZZAAuto.pm). [ http://bugs.otrs.org/show_bug.cgi?id=6346 ] * Bug#6357 - Customer search URL contains ampersands (&) instead of semicolons (;). [ http://bugs.otrs.org/show_bug.cgi?id=6357 ] * Bug#6358 - No custom CSS or JS is loaded from public module registration settings. [ http://bugs.otrs.org/show_bug.cgi?id=6358 ] * Bug#6355 - $HOME/bin/otrs.!LoaderCache.pl cron job unhappy with files in var/httpd/htdocs/skins/Customer/. [ http://bugs.otrs.org/show_bug.cgi?id=6355 ] * Bug#6352 - var/cron/cache schedules nonexistent $HOME/bin/otrs.CacheDelete.pl. [ http://bugs.otrs.org/show_bug.cgi?id=6352 ] * Bug#6350 - Sort order in "Auto Responses <-> Queues". [ http://bugs.otrs.org/show_bug.cgi?id=6350 ] * Bug#6288 - Generating a stat that outputs to PDF or CSV opens an empty pop-up. [ http://bugs.otrs.org/show_bug.cgi?id=6288 ] * Bug#6300 - Revoked GPG-Keys are not shown as revoked. [ http://bugs.otrs.org/show_bug.cgi?id=6300 ] * Bug#6343 - CSS problem in the result list of ticket customer search. [ http://bugs.otrs.org/show_bug.cgi?id=6343 ] * Bug#6327 - More problems when using Session instead of Cookie. [ http://bugs.otrs.org/show_bug.cgi?id=6327 ] * Bug#6337 - Generic Agent has "Delete Ticket" as Default set -> risk of ticket loss! [ http://bugs.otrs.org/show_bug.cgi?id=6337 ] * Bug#6330 - Bad character in Polish translation. [ http://bugs.otrs.org/show_bug.cgi?id=6330 ] * Bug#6324 - If you use Sessions in URLs and not in cookies, responding to tickets logs you out. Upgraded jQuery to 1.4.4 because of a number of regressions in 1.4.3. [ http://bugs.otrs.org/show_bug.cgi?id=6324 ] * Bug#6232 - FreeText fields requiredness is not indicated. [ http://bugs.otrs.org/show_bug.cgi?id=6232 ] * Bug#6318 - Error in error log due to comparison with a value that sometimes does not exist on Customer Search. [ http://bugs.otrs.org/show_bug.cgi?id=6318 ] * Bug#6317 - No Pagination String in Customer Search Results. [ http://bugs.otrs.org/show_bug.cgi?id=6317 ] * Bug#6309 - SortBy columns performs a full ticket search on customer ticket search results. [ http://bugs.otrs.org/show_bug.cgi?id=6309 ] * Bug#6316 - CustomerLogo not working. [ http://bugs.otrs.org/show_bug.cgi?id=6316 ] * Bug#5797 - SMIME functionality does not work with OpenSSL 1.0.0. [ http://bugs.otrs.org/show_bug.cgi?id=5796 ] * Bug#6302 - Inbound mail password displayed in clear text during install. [ http://bugs.otrs.org/show_bug.cgi?id=6302 ] * Bug#6261 - Remove drop down from SysConfig start screen. [ http://bugs.otrs.org/show_bug.cgi?id=6261 ] * Bug#6294 - GenericAgent -Time Selection is not in columns. [ http://bugs.otrs.org/show_bug.cgi?id=6294 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT AGENT INTERFACE: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= a192fd203c5343689806210acbb4974c http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.3-01.noarch.rpm 68c795c2b357c8d4fbaa412918f3504e http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.3-01.noarch.rpm b71c3521c4530035a7ab99399e7c87a9 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.3-01.noarch.rpm 925b6b0686b18bb90461370edd5881a3 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.3-01.noarch.rpm 936ed075d483932bbdf514b8eb284f98 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.3-01.noarch.rpm 59756048902039544fab3c2447cee0cd http://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.gz a5fc1c7c2935d21fa839a908e97fffd3 http://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.bz2 6200d2373cfc60b486aeda47edfbc6a3 http://ftp.otrs.org/pub/otrs/otrs-3.0.3.zip 942d9ef5f8d0d4948d2d7b971ba98e43 http://ftp.otrs.org/pub/otrs/otrs-3.0.3-win-installer-2.4.1.exe

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Release Note OTRS Help Desk 3.0.2
by Shawn Beasley 17 Nov '10

17 Nov '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.2 Status: Stable SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. Bugfixes and Improvements Since 3.0.1 * Bug#6278 - Public and Customer frontends disclose version information. [ http://bugs.otrs.org/show_bug.cgi?id=6278 ] * Bug#6297 - [IE8] can't open popups. [ http://bugs.otrs.org/show_bug.cgi?id=6297 ] * Bug#6290 - Generic Agent Weekdays are not correctly sorted. [ http://bugs.otrs.org/show_bug.cgi?id=6290 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 95015c403b03cf7bbd34d56ce4e16391 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.2-01.noarch.rpm f8d21a345d3b7f9c80b8827ddc1d0e05 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.2-01.noarch.rpm 3936fffb6d275910233cc14c6ee428f6 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.2-01.noarch.rpm 42c12911c5f01dbfd3cd5ae737037419 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.2-01.noarch.rpm 8e1f667b4a81536c60f7d305c99f4fcc http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.2-01.noarch.rpm 7ba76d4839a55681c986e54d998fff7c http://ftp.otrs.org/pub/otrs/otrs-3.0.2.tar.gz 4d842bc37d02947d0be0f086dd59d0c4 http://ftp.otrs.org/pub/otrs/otrs-3.0.2.tar.bz2 cbf5209a554fd862232dcb340dc63448 http://ftp.otrs.org/pub/otrs/otrs-3.0.2.zip c4ac4cdae54052d54d5f2d8f01dc3a44 http://ftp.otrs.org/pub/otrs/otrs-3.0.2-win-installer-2.4.1.exe IMPORTANT FOR UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.2 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann

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Release Note OTRS Help Desk 3.0.1
by Sven Dey 14 Nov '10

14 Nov '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.1 Status: Stable The Time has come to welcome a brand new generation of the worlds leading Open Source OTRS Help Desk solution. The new major release of OTRS Help Desk 3.0 comes with a brand new graphical user interface based on a fully redesigned information architecture. You will benefit from quicker access to relevant informations, a higher transparency and increased efficiency in your daily work. OTRS Help Desk 3.0 was designed based on a huge variety of interviews with power users from different industries and in close cooperation with a leading agency in professional user experience. We are proud to present the fabulous result to you today. TOP NEW FEATURES OF OTRS 3.0: ============================= (1) User Centered redesign of the Graphical User Interface which results in a dramatic shift from a comprehensive but static to a more powerful and dynamic application using state-of-the art technologies like Ajax, xHTML and optimized CSS. (2) New Ticket und Article Indicator - This new feature has been implemented on both ticket and article level. It allows an agent at a glance to check for any updates within a ticket or on the article level to check for new and unread articles. You benefit from increased transparency and decreased response times. (3) Optimized Fulltext Search - the new search feature allows you to flexibly customize the way you browse the information base. Options the new search feature provides range from single search-string searches to complex multi-string boolean search operations including various operators. You benefit from fully customizable searches according to your needs. (4) New Ticket Zoom View - The redesign based on Ajax technology allows agents to display complex and linked information structures in real-time while keeping the agents' current working environment. The agent will benefit from increased orientation and increased workflow efficiency. (5) Global Ticket Overviews - Well known from OTRS 2.4 the global ticket overviews have been optimized to achieve increased inter- activity. Depending on the use case and preferences of your agents they can easily change the ticket overviews layout according to their special needs. Options are small, medium and large, each providing a different degree of information details. (6) Accessability - The redesign includes common accessibility standards WCAG and WAI-ARIA which also allows handicaped users to better interact with OTRS Help Desk. The US Rehabilitation Acts Section 508 has been fulfilled. (7) New Customer Interface - The customer web front-end can be integrated to your orgnizations intranet and is fully integrated into the redesigned help desk system. (8) Archive Feature - OTRS 3.0 now offers a new archiving feature. With a separated archive you'll benefit from a reduced time spent for searches and increased display of results. SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. Improvements Bugfixes and Improvements Since 3.0.beta7 * Bug#6268 - Error in web installer when setting up RPM on CentOS. [ http://bugs.otrs.org/show_bug.cgi?id=6268 ] * Bug#6271 - In IE8 customer name does not come up when you create new Tickets and enter customer name. [ http://bugs.otrs.org/show_bug.cgi?id=6271 ] * Bug#6225 - User creation gives confusing error message when email address is incorrect. [ http://bugs.otrs.org/show_bug.cgi?id=6225 ] * Bug#6266 - Order of TicketOverview columns in CPanel. [ http://bugs.otrs.org/show_bug.cgi?id=6266 ] * Bug#5984 - Attachment is lost when replying / forwarding / splitting articles. [ http://bugs.otrs.org/show_bug.cgi?id=5984 ] * Bug#6222 - Links are not displayed completely in HTML articles. [ http://bugs.otrs.org/show_bug.cgi?id=6222 ] * Bug#6257 - Watched Tickets ToolBarModule does not have a shortcut defined - leads to display issues. [ http://bugs.otrs.org/show_bug.cgi?id=6257 ] * Bug#6254 - Reloading article in ticket zoom corrupts encoding. [ http://bugs.otrs.org/show_bug.cgi?id=6254 ] * Bug#6111: i18n - Admin Link relation edit screens translation issues. [ http://bugs.otrs.org/show_bug.cgi?id=6111 ] * Bug#6061: Field size harmonization. [ http://bugs.otrs.org/show_bug.cgi?id=6061 ] * Updated zh_CN translation, thanks to Never Min! * Bug#6251 - Admin Group Interface produces an error log entry. [ http://bugs.otrs.org/show_bug.cgi?id=6251 ] * Bug#5043 - All Tickets / Locked Tickets View in QueueView missing. [ http://bugs.otrs.org/show_bug.cgi?id=5043 ] * Bug#6238 - Global Overview settings are centered on the results, not on the page. [ http://bugs.otrs.org/show_bug.cgi?id=6238 ] * Bug#6071 - Ticket Zoom - back button does not work as expected. [ http://bugs.otrs.org/show_bug.cgi?id=6071 ] * Bug#5788 - IE Browser Error "Out of memory at line: 35". [ http://bugs.otrs.org/show_bug.cgi?id=5788 ] * Bug#6227 - Customer User creation gives confusing error message when email address is not validated. [ http://bugs.otrs.org/show_bug.cgi?id=6227 ] * Bug#6241 - Need Ticket::!ViewableStateType in Kernel/Config.pm. [ http://bugs.otrs.org/show_bug.cgi?id=6241 ] * Bug#6240 - Agent Dashboard - ticket opens only when clicking on the number. [ http://bugs.otrs.org/show_bug.cgi?id=6240 ] * Bug#5935 - TicketSearch Button - various improvements. [ http://bugs.otrs.org/show_bug.cgi?id=5935 ] * Bug#6113 - SysConfig - add a shortcut to "Change" button. [ http://bugs.otrs.org/show_bug.cgi?id=6113 ] * Bug#5930 - Optimisation in Kernel::Modules::!CustomerTicketOverView->!ShowTicketStatus. [ http://bugs.otrs.org/show_bug.cgi?id=5930 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= c1d83343ee90be9dc03216ce1a2a71e9 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.1-01.noarch.rpm c4dbc2ad8b7eb844f2174f3e20348a9e http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.1-01.noarch.rpm 4812d32e57d21560876357089e2ec526 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.01-01.noarch.rpm de3e3039481ce3c5d05b3c2fa72b345b http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.1-01.noarch.rpm e1ab127ea6b70ed1387447d340dfc4e0 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.1-01.noarch.rpm e3d5d123a0657cb4d20860d82c0ed0a7 http://ftp.otrs.org/pub/otrs/otrs-3.0.1.tar.gz 1a5ae491de3e5756e3c8aa4a772f8a31 http://ftp.otrs.org/pub/otrs/otrs-3.0.1.tar.bz2 7e7f0fee3771e7829b8e2eb955153183 http://ftp.otrs.org/pub/otrs/otrs-3.0.1.zip 70c881f03cfbfe1ff8832efd22f163ef http://ftp.otrs.org/pub/otrs-3.0.1-win-installer-2.4.1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.1 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] ------------- Sven Dey Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 6172 681988 15 F: +49 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)

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Release Note OTRS Help Desk 3.0.0 beta7
by Sven Dey 09 Nov '10

09 Nov '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta7 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. Improvements • Added Serbian translation, thanks to Milorad Jovanović! • Updated Russian translation, thanks to Eugene Kungurov! • Updated Dutch translation, thanks to Ton van Boven! • Skins can now be selected based on hostname with the configuration settings "Loader::Agent::!DefaultSelectedSkin::! HostBased" and "Loader::Customer::!SelectedSkin::!HostBased". • Upgraded CKEditor to 3.4.2. Bugfixes • Bug#6237 - Datepicker starts weeks always on Sunday. • Bug#6216 - Queue names with spaces not displayed correctly in ticket view. • Bug#6186 - IE9: Dashboard widget functions broken. • Bug#6185 - IE9: JS error in the Dashboard. • Bug#6231 - Link delete screen redirects to itself if the bulk checkbox is used. • Bug#6215 - Agents can't have two popups open at the same time. • Bug#6228 - No difference between prio 1, 2 and 3 in overviews. • Bug#5757 - Article table resizing does not work correctly in IE7. • Bug#6229 - Submit button for Change Customer is below the fold with large amount of history. • Bug#6191 - Dashboard filter loses context after moving to next "bundle". • Bug#6207 - Pagination does not work in dashboard. • Bug#5937 - Large overview data presentation issues. • Bug#6203 - Rich Text Editor - right click on misspelled words in Firefox does not work as expected. • Bug#4273 - No required fields indication in AdminUser screen. • Bug#6073 - Search window does not resize to selected content. • Bug#6122 - TicketZoom Scroller Height is calculation is broken. • Bug#5649 - Changing owner in M and S views opens in same tab instead of popup. • Bug#6181 - Customer Login box does not work if password is in browser cache. • Bug#6206 - DefineEmailFrom is not used when creating an email-ticket. • Bug#6156 - No FreeText Fields in Search. • Bug#6092 - Skins cannot be selected based on hostname. • Bug#5054 - Page titles could be more compact and informative. • Bug#6213 - If you use AgentTicketMove in a separate screen, it does not open in a popup. • Bug#6208 - If ticket zoom is not fully loaded actions will open in same window instead of popup. • Bug#6210 - GetUserData() function caching does not work correctly in all scenarios. • Bug#4565 - OutOfOffice information is displayed in responses and signatures. • Bug#6055 - 500 Error when closing ticket with non-original/changed customer. • Bug#5830 - Sometimes when replying on ticket getting error "Can't use an undefined value as a SCALAR reference". • Bug#5296 - Event based notifications do not check for local mail address. • Bug#1639 - Limit search time to certain amount by default. • Bug#6205 - DefineEmailFrom does not use SystemAddress when set to Agent Name + FromSeparator + System Address Display Name. • Bug#6162 - When you close a search before complete load, it will be reopened automatically. • Bug#6060 - IE7 customer management in a popup breaks ticket creation page. • Bug#6204 - Autocomplete of customer users shows encoding characters. • Bug#6201 - Not able to save FreeText fields if TimeInput it set to required. • Bug#6137 - Split action does not create a link to the original ticket. • Bug#6163 - In Phone Ticket you can't attach files automatically after choosing a customer. • Bug#5917 - Thirdparty [Firefox]: Search freezes after deleting one field from profile. • Bug#5989 - Thirdparty [ckeditor?]: Using address book in reply window breaks the message body text box. • Bug#6184 - Streamline required field error messages. • Bug#5657 - In Global Ticket Overview, sorting for Prio is missing. • Bug#6141 - Sysconfig Address Book disable. • Bug#6082 - Graph selections appear even if GD is not installed. • Bug#6059 - Customer name with quotes is truncated. • Bug#6094 - Responses in ticket view don't match. • Bug#6116 - ZoomExpand preference works inverted for articles. • Bug#6125 - Customer IDs with underscores do not work properly. • Bug#5637 - In Phone Ticket -> Create a new customer via Popup, it's not possible to take over the recent created customer. Only a link to create a new ticket appears. • Bug#6076 - Bulk unlock does not work correctly. • Bug#6163 - In Phone Ticket you can't attach files automatically after choosing a customer. • Bug#6114 - Percentage sign in Customers <-> Services interface when using Dutch translation. • Bug#6160 - ServiceList function breaks if you have service names with special characters like ? ? ? or + + +. • Bug#6118 - The "Small", "Medium" and "Large" Queue views are broken if no data is found. YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= fbcc4cb64adf38c1281850a8142bb802 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta7.noarch.rpm c5e955a88c3c968fd0e42b0a64ca85b4 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta7.noarch.rpm 687617568e0e59330b6e26f95c947af0 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta7.noarch.rpm c92dcf18a6588feb5e8c57ad1c9e66e8 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta7.noarch.rpm fc73a427a01736b06bceb8063faa8c3e http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta7.noarch.rpm e152fd2b210805a725453dc69dc44ed7 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.gz 2b55bb8877e91ebb5fb2fec7da3593da http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.bz2 a4d4e0b7346f1e1b8ef4d58ffa1fd064 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.zip 499bf50749c8d69671e0a3b8322d176e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7-win-installer-2.4.0-beta2.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta7 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] ------------- Sven Dey Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 6172 681988 15 F: +49 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)

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