September 2010 - announce - OTRS mailing lists

Release Note OTRS Help Desk 3.0.0 beta4
by Hauke Böttcher 27 Sep '10

27 Sep '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ >Due to some adjustments please skip the previous announcement< Release: OTRS Help Desk 3.0.0 beta4 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html ENHANCEMENTS: ============ * Updated Czech translation file, thanks to Pavel! * Updated Russian translation file, thanks to Eugene Kungurov! * Updated Dutch translation file. * Changed ResponseFormat to top positing (TOFU). SUPPORTED ENCODING: =================== * The default internal charset of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from a previous version of OTRS for any implications this may have. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now rejected. * OTRS 3.1 will only allow UTF-8 as internal charset. BUGFIXES: ========= * Bug#5655 - In Article Zoom, after a new article got created and page was reloaded, a new article is shown as new. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#5848 - Wrong characters in Czech language. [ http://bugs.otrs.org/show_bug.cgi?id=5848 ] * Bug#5962 - ToolBarModule and TicketSearchProfile: management of search profiles was not working in proper style. [ http://bugs.otrs.org/show_bug.cgi?id=5962 ] * Bug#5950 - Customer History wasn't shown in Change Customer View. [ http://bugs.otrs.org/show_bug.cgi?id=5950 ] * Bug#3515 - AgentTicketMove standard "Note" and "Subject" could not be configured. [ http://bugs.otrs.org/show_bug.cgi?id=3515 ] * Bug#5965 - AgentTicketMove does not support setting of "Note" and "Subject". [ http://bugs.otrs.org/show_bug.cgi?id=5965 ] * Bug#5999 - Undefined variables generated warnings in CustomerTicketMessage. [ http://bugs.otrs.org/show_bug.cgi?id=5999 ] * Bug#5980 - Free fields were not properly aligned. [ http://bugs.otrs.org/show_bug.cgi?id=5980 ] * Bug#5983 - Inline image from Outlook was displayed in attachment list. [ http://bugs.otrs.org/show_bug.cgi?id=5983 ] * Bug#5849 - Headline / Company Name wass hardcoded in the DTL of the customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=5849 ] * Bug#5988 - ActionRow in customer interface was displayed incorrectly when zoomed in Firefox/Webkit browser. [ http://bugs.otrs.org/show_bug.cgi?id=5988 ] * Bug#5995 - Pagination in Customer Interface wasn't work properly. [ http://bugs.otrs.org/show_bug.cgi?id=5995 ] * Bug#5982 - Email address did not render properly if it contained brackets. [ http://bugs.otrs.org/show_bug.cgi?id=5982 ] * Bug#5987 - Column titles for ticket were not listed in customer interface. It can now be configured with the config setting "Ticket::Frontend::!CustomerTicketOverviewSortable". [ http://bugs.otrs.org/show_bug.cgi?id=5987 ] * Bug#5964 - The given parameter 'xxxx(a)xxxx.xx' in '!WatchUserIDs' was invalid in customer panel. [ http://bugs.otrs.org/show_bug.cgi?id=5964 ] * Bug#5956 - Arrows to expand/collapse the support module details pointed in the wrong direction. [ http://bugs.otrs.org/show_bug.cgi?id=5956 ] * Bug#5970 - Wrong orientation of expand / collapse arrows. [ http://bugs.otrs.org/show_bug.cgi?id=5970 ] * Bug#5976 - Admin Notification (event) text wasn't aligned properly. [ http://bugs.otrs.org/show_bug.cgi?id=5976 ] * Bug#5959 - Agent got "Invalid argument" JavaScript Error in Ticket Zoom. [ http://bugs.otrs.org/show_bug.cgi?id=5959 ] * Bug#5707 - Web Installer Mail Configuration did not list all available SMTP backends/options. [ http://bugs.otrs.org/show_bug.cgi?id=5707 ] * Bug#5948 - Address book did not open when forwarding a ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5948 ] * Bug#5943 - Customer link behavior in ZoomView. [ http://bugs.otrs.org/show_bug.cgi?id=5943 ] * Bug#5649 - Changing owner from L view opened in the same tab instead of providing a pop-up. [ http://bugs.otrs.org/show_bug.cgi?id=5649 ] * Bug#5929 - CheckURLHash(); was called every 500ms - which generated unneccessary load. [ http://bugs.otrs.org/show_bug.cgi?id=5929 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 51ee24f8b07aaf307335def53b497992 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta4.noarch.rpm 787ac7012439f11c4c83f32c8357c99b http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta4.noarch.rpm 1c81e2fbaeaae99300c203695e04cc51 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta4.noarch.rpm e597270fbe3200d94108d7699526a22b http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta4.noarch.rpm a5c4b3fa068ee25e8216ae2f67fe48b3 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta4.noarch.rpm 2953cb7de3a89a8e85d2d4ed7f417df7 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.tar.gz 1dee20a325ec0e9a5cc9ee07a0b7a7cb http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.tar.bz2 a8a66a637b0b7c525f6914845b3af8f1 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.zip 186965a874c9610a6867d51235ca2723 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4-win-installer-2.3.1-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta4 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta4 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien Download: http://www.otrs.com/de/produkte/iphone-app/

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Release Note OTRS Help Desk 3.0.0 beta4
by Hauke Böttcher 27 Sep '10

27 Sep '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta4 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html ENHANCEMENTS: ============ * Updated Czech translation file, thanks to Pavel! * Updated Russian translation file, thanks to Eugene Kungurov! * Updated Dutch translation file. * Changed ResponseFormat to top positing (TOFU). SUPPORTED ENCODING: =================== * The default internal charset of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from a previous version of OTRS for any implications this may have. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now rejected. * OTRS 3.1 will only allow UTF-8 as internal charset. BUGFIXES: ========= * Bug#5655 - In Article Zoom, after a new article got created and page was reloaded, a new article is shown as new. * Bug#5848 - Wrong characters in Czech language. * Bug#5962 - ToolBarModule and TicketSearchProfile: management of search profiles was not working in proper style. * Bug#5950 - Customer History wasn't shown in Change Customer View. * Bug#3515 - AgentTicketMove standard "Note" and "Subject" could not be configured. * Bug#5965 - AgentTicketMove does not support setting of "Note" and "Subject". * Bug#5999 - Undefined variables generated warnings in CustomerTicketMessage. * Bug#5980 - Free fields were not properly aligned. * Bug#5983 - Inline image from Outlook was displayed in attachment list. * Bug#5849 - Headline / Company Name wass hardcoded in the DTL of the customer interface. * Bug#5988 - ActionRow in customer interface was displayed incorrectly when zoomed in Firefox/Webkit browser. * Bug#5995 - Pagination in Customer Interface wasn't work properly. * Bug#5982 - Email address did not render properly if it contained brackets. * Bug#5987 - Column titles for ticket were not listed in customer interface. It can now be configured with the config setting "Ticket::Frontend::!CustomerTicketOverviewSortable". * Bug#5964 - The given parameter 'xxxx(a)xxxx.xx' in '!WatchUserIDs' was invalid in customer panel. * Bug#5956 - Arrows to expand/collapse the support module details pointed in the wrong direction. * Bug#5970 - Wrong orientation of expand / collapse arrows. * Bug#5976 - Admin Notification (event) text wasn't aligned properly. * Bug#5959 - Agent got "Invalid argument" JavaScript Error in Ticket Zoom. * Bug#5707 - Web Installer Mail Configuration did not list all available SMTP backends/options. * Bug#5948 - Address book did not open when forwarding a ticket. * Bug#5943 - Customer link behavior in ZoomView. * Bug#5649 - Changing owner from L view opened in the same tab instead of providing a pop-up. * Bug#5929 - CheckURLHash(); was called every 500ms - which generated unneccessary load. YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Microsoft Internet Explorer 7 and previous versions * Firefox 3 and previous versions * Netscape (all) SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 51ee24f8b07aaf307335def53b497992 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta4.noarch.rpm 787ac7012439f11c4c83f32c8357c99b http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta4.noarch.rpm 1c81e2fbaeaae99300c203695e04cc51 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta4.noarch.rpm e597270fbe3200d94108d7699526a22b http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta4.noarch.rpm a5c4b3fa068ee25e8216ae2f67fe48b3 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta4.noarch.rpm 2953cb7de3a89a8e85d2d4ed7f417df7 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.tar.gz 1dee20a325ec0e9a5cc9ee07a0b7a7cb http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.tar.bz2 a8a66a637b0b7c525f6914845b3af8f1 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.zip 186965a874c9610a6867d51235ca2723 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4-win-installer-2.3.1-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta4 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta4 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien Download: http://www.otrs.com/de/produkte/iphone-app/

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OTRS Security Advisory 2010-02: OTRS 2.3.6 (Aitutaki Beach)
by Hauke Böttcher 15 Sep '10

15 Sep '10

Dear Community Members, ++++++++++ OTRS Security Advisory 2010-01 OTRS 2.3.6 ++++++++++ Release: OTRS 2.3.6 Status: stable Code Name: Bora Bora SECURITY FIXES: =============== --------------------------------------------------------------- OTRS Security Advisory 2010-02 <security(a)otrs.org> --------------------------------------------------------------- ID: OSA-2010-02 Date: 2010-09-15 Title: Multiple XSS and denial of service vulnerabilities Severity: Less critical Product: OTRS 2.4.x, OTRS 2.3.x Fixed in: OTRS 2.4.8, OTRS 2.3.6 URL: http://otrs.org/advisory/OSA-2010-02-en/ CVE: CVE-2010-2080 --------------------------------------------------------------- To read the entire Security Advisory please follow this link: ENGLISH VERSION: http://otrs.org/advisory/OSA-2010-02-en/ GERMAN VERSION: http://otrs.org/advisory/OSA-2010-02-de/ BUG FIXES: ========== * Bug# 3426 - Aborted while processing mails with invalid charsets messes up POP3 mailbox handling. [ http://bugs.otrs.org/show_bug.cgi?id=3426 ] MD5 CHECKSUMS: ============== 5c630f840b7658873598ad9168941c59 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.6-01.i386.rpm c2bf7e88317dcb34cacd4ddd0ab19e42 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.6-01.i386.rpm 7fee4eee1513da5a7cb3e641dbe24621 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.6-01.i386.rpm 7f4eca4fe3de6266c5d41b27254c73c2 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.6-01.i386.rpm e30dc86b0b0a07f1e78b2c159fea5edb http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.6-01.i386.rpm 221e4eec5e61d159c653e8040adf44f3 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.6-01.i386.rpm a976d0acee48cca42ebe25fb43eaa1a2 http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.6-01.i386.rpm d945f43ac1172849597bbc237c6930e4 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.6-01.i386.rpm 9ecc3d5c44cd8bf4344f92cd3d3e1948 http://ftp.otrs.org/pub/otrs/otrs-2.3.6.tar.gz beacd9f9802bbf63ff3b709791fd8e27 http://ftp.otrs.org/pub/otrs/otrs-2.3.6.tar.bz2 aef779f85d1b94afb5a3f58b62099951 http://ftp.otrs.org/pub/otrs/otrs-2.3.6.zip 71c4854a701a79b4cd71de6e4c4f0545 http://ftp.otrs.org/pub/otrs/otrs-2.3.6-win-installer-2.3.1.exe SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ YOUR CONTRIBUTION: =================== * Please send information regarding vulnerabilities in OTRS to security(a)otrs.org. * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ FEEDBACK & BUG REPORTING: ========================= Although OTRS 2.3.6 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business Location: Bad Homburg Country Court: Bad Homburg, HRB 10751 VAT ID: DE256610065 Chairman: Burchard Steinbild Managing Board: André Mindermann (CEO) --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce

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OTRS Security Advisory 2010-02: OTRS 2.4.8 (Aitutaki Beach)
by Hauke Böttcher 15 Sep '10

15 Sep '10

Dear Community Members, ++++++++++ OTRS Security Advisory 2010-01 OTRS 2.4.8 ++++++++++ Release: OTRS 2.4.8 Status: stable Code Name: Aitutaki Beach SECURITY FIXES: =============== --------------------------------------------------------------- OTRS Security Advisory 2010-02 <security(a)otrs.org> --------------------------------------------------------------- ID: OSA-2010-02 Date: 2010-09-15 Title: Multiple XSS and denial of service vulnerabilities Severity: Less critical Product: OTRS 2.4.x, OTRS 2.3.x Fixed in: OTRS 2.4.8, OTRS 2.3.6 URL: http://otrs.org/advisory/OSA-2010-02-en/ CVE: CVE-2010-2080 --------------------------------------------------------------- To read the entire Security Advisory please follow this link: ENGLISH VERSION: http://otrs.org/advisory/OSA-2010-02-en/ GERMAN VERSION: http://otrs.org/advisory/OSA-2010-02-de/ ENHANCEMENTS: ============ * Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus! * Updated Portuguese Brazilian translation file, thanks to Fabricio Luiz Machado! * Updated Ukrainian language translation, thanks to Belskii Artem! * Updated Danish translation, thanks to Jesper Rønnov, Faaborg-Midtfyn Kommune! BUG FIXES: ========== * Bug# 4658 - Can't delete attachment from AdminAttachment interface. [ http://bugs.otrs.org/show_bug.cgi?id=4658 ] * Bug# 4889 - Inline images from Lotus Notes were not displayed in the ticket zoom. [ http://bugs.otrs.org/show_bug.cgi?id=4889 ] * Bug# 4977 - mod_perl was not used on Fedora when using RPM. [ http://bugs.otrs.org/show_bug.cgi?id=4977 ] * Bug# 4967 - Object method "new" could not be located by package error when using Perl 5.10.1. [ http://bugs.otrs.org/show_bug.cgi?id=4967 ] * Bug# 5094 - Bulk pending date/time was not applied to tickets. [ http://bugs.otrs.org/show_bug.cgi?id=5094 ] * Bug# 5164 - Pending time was not working if agent was located in a different timezone. [ http://bugs.otrs.org/show_bug.cgi?id=5164 ] * Bug# 4786 - AgentTicketCompose ONLY: when assigning a next state and adding an attachment, the next state was reseted until the next screen refresh. [ http://bugs.otrs.org/show_bug.cgi?id=4786 ] * Bug# 4999 - Cache for customer user was not refreshed when a preference was updated. [ http://bugs.otrs.org/show_bug.cgi?id=4999 ] * Bug# 5242 - New lines were not displayed in HTML notification mails on Lotus Notes. [ http://bugs.otrs.org/show_bug.cgi?id=5242 ] * Bug# 5210 - LinkQuote generated high CPU load when processing a large volume of data. [ http://bugs.otrs.org/show_bug.cgi?id=5210 ] * Bug# 5742 - Outgoing email link detection was not working properly. [ http://bugs.otrs.org/show_bug.cgi?id=5742 ] * Bug# 5132 - New owner validation always asked to set an owner. [ http://bugs.otrs.org/show_bug.cgi?id=5132 ] MD5 CHECKSUMS: ============== 70baf24a67c5f248080ad50f0c19d77f http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.8-01.noarch.rpm 9b1f7f877c0d74d9fe70ea2f47c941a6 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.8-01.noarch.rpm f1202fb4b7f1ed9a368bd16502ceb905 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.8-01.noarch.rpm 629affdf142889f9055d21bbd72016a8 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.8-01.noarch.rpm 6691148e8d0a165b34f2a78688aa4069 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.8-01.noarch.rpm cbc48ae51c9f5942e076f600b6358898 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-2.4.8-01.noarch.rpm 86e6e4016dffc6110e7d2f179fdfb0ec http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.8-01.noarch.rpm c68005e52d4cd0321eb3078b370c58a0 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.8-01.noarch.rpm 37e88ff3588f9205a40b62c279c6f737 http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.8-01.noarch.rpm fddab03c46c3705c89b4355f12abb0ac http://ftp.otrs.org/pub/otrs/otrs-2.4.8.tar.gz 83ce39fbc681f65e1704d464c0423e02 http://ftp.otrs.org/pub/otrs/otrs-2.4.8.tar.bz2 d3ae78a94659431a17c26ef8de55ec19 http://ftp.otrs.org/pub/otrs/otrs-2.4.8.zip a0272ac3b3602d1af4f78b259968c87e http://ftp.otrs.org/pub/otrs/otrs-2.4.8-win-installer-2.3.1.exe SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ YOUR CONTRIBUTION: =================== * Please send information regarding vulnerabilities in OTRS to security(a)otrs.org. * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ FEEDBACK & BUG REPORTING: ========================= Although OTRS 2.4.8 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business Location: Bad Homburg Country Court: Bad Homburg, HRB 10751 VAT ID: DE256610065 Chairman: Burchard Steinbild Managing Board: André Mindermann (CEO) --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce

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Release Note OTRS Help Desk 3.0.0 beta3
by Hauke Böttcher 13 Sep '10

13 Sep '10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta3 Status: beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html ENHANCEMENTS: ============ * Updated Chinese translation file, thanks to Never Min! * Updated Danish translation file, thanks to Mads Næshauge Vestergaard! * Updated French translation, thanks to Olivier Sallou! * Updated Polish translation, thanks to Janek Rumianek! * Updated Russian translation, thanks to Андрей Черепанов! BUGFIXES: ========= * Bug# 5803 - TimeInputFormat "Input" generated CSS errors. [ http://bugs.otrs.org/show_bug.cgi?id=5803 ] * Bug# 5806 - Default services weren't checked in AdminCustomerUserService. [ http://bugs.otrs.org/show_bug.cgi?id=5806 ] * Bug# 5808 - Generic Agent did not display job info. [ http://bugs.otrs.org/show_bug.cgi?id=5808 ] * Bug# 5815 - Customer interface field validation happend before submitting. [ http://bugs.otrs.org/show_bug.cgi?id=5815 ] * Bug# 5820 - Ticket owner got no email reminder notification if a ticket is unlocked and owner was not subscribed to queue. [ http://bugs.otrs.org/show_bug.cgi?id=5820 ] * Bug# 5805 - Customer interface: creation of a new ticket required two clicks on the submit button instead of one. [ http://bugs.otrs.org/show_bug.cgi?id=5805 ] * Bug# 5817 - Button to adjust the article-list-size contained a link to IE 8.0. [ http://bugs.otrs.org/show_bug.cgi?id=5817 ] * Bug# 5821 - SysConfig CSSLoader description was displayed incorrect. [ http://bugs.otrs.org/show_bug.cgi?id=5821 ] * Bug# 5819 - Queue-View on size "S" was missing the link to switch to size "L". [ http://bugs.otrs.org/show_bug.cgi?id=5819 ] * Bug# 5805 - Customer interface: creation of a new ticket required two clicks on the submit button instead of one. [ http://bugs.otrs.org/show_bug.cgi?id=5805 ] * Bug# 5833 - The text "Attachment" is above the paper-clip icon in the CustomerTicketZoom. [ http://bugs.otrs.org/show_bug.cgi?id=5833 ] * Bug# 5786 - -Reply- dropdown menu did not revert to initial state when closing the reply window. [ http://bugs.otrs.org/show_bug.cgi?id=5786 ] * Bug# 5743 - Popup blocker should have been detected. [ http://bugs.otrs.org/show_bug.cgi?id=5743 ] * Bug# 5765 - Reply buttons in queue view produced a perl error. [ http://bugs.otrs.org/show_bug.cgi?id=5765 ] * Bug# 5829 - The body of the most recent article was not shown in the CustomerTicketZoom. [ http://bugs.otrs.org/show_bug.cgi?id=5829 ] * Bug# 5824 - "Cancel & close window" link had no function within the bulk operation at Tickets Status. [ http://bugs.otrs.org/show_bug.cgi?id=5824 ] * Bug# 5807 - New mail account default state was "Invalid". [ http://bugs.otrs.org/show_bug.cgi?id=5807 ] * Bug# 5794 - Error occured when using customer link while creating a new ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5794 ] * Bug# 5791 - When creating a new ticket, a queue-change also changed the priority and state. [ http://bugs.otrs.org/show_bug.cgi?id=5791 ] * Bug# 5714 - Selecting a customer in AgentTicketEmail/Phone changed "Priority" and "Next ticket state" selections. [ http://bugs.otrs.org/show_bug.cgi?id=5714 ] * Bug# 5837 - Tooltips had transparent background in IE7. [ http://bugs.otrs.org/show_bug.cgi?id=5837 ] * Bug# 5838 - Dialogs were not shown correct in IE7. [ http://bugs.otrs.org/show_bug.cgi?id=5838 ] * Bug# 5751 - Ticket Zoom scroller height is calculated incorrect when using Opera 10.61 Browser. [ http://bugs.otrs.org/show_bug.cgi?id=5751 ] * Bug# 5729 - In database creation or delete from Installer.pl the green colored string "Done" was placed higher than the rest of the line. [ http://bugs.otrs.org/show_bug.cgi?id=5729 ] * Bug# 5844 - AJAX refresh indicator was missing in the selection lists. [ http://bugs.otrs.org/show_bug.cgi?id=5844 ] * Bug# 5813 - Attachments of tickets could not be loaded, caused by an (for IIS) invalid URL. [ http://bugs.otrs.org/show_bug.cgi?id=5813 ] * Bug# 5801 - Article action "Bounce article" caused error message. [ http://bugs.otrs.org/show_bug.cgi?id=5801 ] * Bug# 5835 - Client validation without JavaScript failed in customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=5835 ] * Bug# 5851 - 3 AJAX refresh indicators were shown at the top of the AgentTicketPhone page. [ http://bugs.otrs.org/show_bug.cgi?id=5851 ] * Bug# 5629 - Search dialog of new ticket search feature was not working with IE7. [ http://bugs.otrs.org/show_bug.cgi?id=5629 ] * Bug# 5638 - Strange labels/buttons in TicketSearch e.g. "Create New Delete". [ http://bugs.otrs.org/show_bug.cgi?id=5638 ] * Bug# 5780 - One had to resize the window when replying on a ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5780 ] * Bug# 5802 - OTRS 3.0.0 beta 2 did not install default packages on login. [ http://bugs.otrs.org/show_bug.cgi?id=5802 ] * Bug# 5693 - Error messages appeared during mysql tables migration. [ http://bugs.otrs.org/show_bug.cgi?id=5693 ] * Bug# 5811 - Customer interface account creation error handling did not work correctly. [ http://bugs.otrs.org/show_bug.cgi?id=5811 ] * Bug# 5860 - Tooltips are not displayed correctly in the customer interface. [ http://bugs.otrs.org/show_bug.cgi?id=5860 ] * Bug# 5789 - Use of uninitialized value $_ in Kernel/System/ CustomerUser/LDAP.pm. [ http://bugs.otrs.org/show_bug.cgi?id=5789 ] * Bug# 5632 - New Ticket search dialog took about 3 seconds to load while providing no feedback. [ http://bugs.otrs.org/show_bug.cgi?id=5632 ] * Bug# 5870 - Login boxes in customer interface were too small. [ http://bugs.otrs.org/show_bug.cgi?id=5870 ] * Bug# 5812 - Customer interface password send dialog should be less confusing. [ http://bugs.otrs.org/show_bug.cgi?id=5812 ] * Bug# 5871 - Ticket information in dashboard was not properly aligned. [ http://bugs.otrs.org/show_bug.cgi?id=5871 ] * Bug# 5867 - Navigation bar did not obey click path. [ http://bugs.otrs.org/show_bug.cgi?id=5867 ] * Bug# 5875 - Customer ticket print view had too much information. [ http://bugs.otrs.org/show_bug.cgi?id=5875 ] * Bug# 5877 - No screen refresh when linking tickets. [ http://bugs.otrs.org/show_bug.cgi?id=5877 ] * Bug# 5024 - Adding a new ticket-priority resulted in a PriorityID - tag from the layout engine in the generated HTML wo/ matching CSS class. [ http://bugs.otrs.org/show_bug.cgi?id=5024 ] * Bug# 5885 - Forwarding an article adds string to subject. [ http://bugs.otrs.org/show_bug.cgi?id=5885 ] * Bug# 5886 - Forwarding rich text tickets added additional attachments. [ http://bugs.otrs.org/show_bug.cgi?id=5886 ] * Bug# 5861 - Dashboard: CacheTTL for stats caused errors when generating charts. [ http://bugs.otrs.org/show_bug.cgi?id=5861 ] * Bug# 5779 - Mandatory FreeTime fields were not validated. [ http://bugs.otrs.org/show_bug.cgi?id=5779 ] * Bug# 5882 - ArticleBox 'Direction' was not implemented. [ http://bugs.otrs.org/show_bug.cgi?id=5882 ] * Bug# 5668 - Dashboard widget "Agents Online" showed pagination links even if no pagination was required. [ http://bugs.otrs.org/show_bug.cgi?id=5668 ] * Bug# 5651 - Spellcheck couldn't be disabled. [ http://bugs.otrs.org/show_bug.cgi?id=5651 ] * Bug# 5846 - Error message was missing when a tickets pending time got set to an invalid time. [ http://bugs.otrs.org/show_bug.cgi?id=5846 ] * Bug# 5881 - ArticleDialog did not show latest article description fully. [ http://bugs.otrs.org/show_bug.cgi?id=5881 ] * Bug# 5665 - Required fields within the admin-customer management, were not shown; but validation was working. [ http://bugs.otrs.org/show_bug.cgi?id=5665 ] * Bug# 5902 - Long text overflow within the infobox was not cut or wrapped. [ http://bugs.otrs.org/show_bug.cgi?id=5902 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSERS that are NOT suppported within the Agent Interface (JavaScript is required) ======================== * Microsoft Internet Explorer before Version 7 * Firefox before Version 3 * Netscape (all) SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 8cee08464c21c050cadc891c5939c762 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta3.noarch.rpm d3d842f241f4a8b6950da382146ddefc http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta3.noarch.rpm 4060e7d44feaddf0de8058b87711aecc http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta3.noarch.rpm e52456919b5c0d71aa413d77501379ae http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta3.noarch.rpm 0ce07109b6318e2b7104d59f0e9b5181 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta3.noarch.rpm 42f9669bee854135773b8581db767d83 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3.tar.gz 542b2bb05c238420e2b6281d9c64f6d9 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3.tar.bz2 97e768673f9b08a010be76a2b340dda7 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3.zip d0c4ba0db58c48aeb09b3906e0229aae http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3-win-installer-2.3.1-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta3 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta3 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org] -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien Download: http://www.otrs.com/de/produkte/iphone-app/

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