November 2007 - itsm - OTRS mailing lists

Re: [otrs] not able to select Service or SLA for a ticket
by Andrey Feldman 16 Nov '07

16 Nov '07

Got the same problem, cant chose SLA and Service in ticket. The fields are empty. All configured correctly(SLA-s associated with services and so on..). OTRS+Itsm latest stable version. P.S. Otrs was update from 2.1.7, so, all config files was not changed. Thx! -- Best regards , Andrey Feldman ramms(a)aeiou.pt: > I successfully selected that, what is your problem? > > Don't forget to associate services and SLA, in admin options! > > > Citando "BALAN, Daniel" <dbalan(a)bitdefender.com>: > > >> Any help? >> Otrs 2.2.2 + Itsm 1.0.2 >> >> Daniel >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > _________________________________________________________ > Jб conhece o novo AEIOU ? > http://www.aeiou.pt > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >

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AUTO: Sven Ehret ist nicht im Haus/is not in the office. (returning 15.11.2007)
by sven.ehret＠comdok.de 13 Nov '07

13 Nov '07

I will be out of the office starting 05.11.2007 and will not return until 15.11.2007. Ich kehre zurück am 15.11.2007. Bitte richten Sie in dieser Zeit Ihre Anfragen an support(a)comdok.de. Nachrichten werden nicht weitergeleitet. I will not be in the office betweenuntil 15.11.2007. Meanwhile, please direct your requests to support(a)comdok.de. Messages will not be forwarded. Note: This is an automated response to your message [itsm] How many organizations are using OTRS-ITSM ? sent on 11.12.07 22:02:05. This is the only notification you will receive while this person is away.

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How many organizations are using OTRS-ITSM ?
by Antonio Sarmiento 12 Nov '07

12 Nov '07

Hi, Somebody knows how many organizations are using OTRS-ITSM in production today? How many user's How many service's How many CI's How many Tickets I don't know if I'm crazy asking by this ?? Thanks Antonio Sarmiento

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Reports
by Brighton Buruuru 02 Nov '07

02 Nov '07

Hi guys, I have installed OTRS version 2.0.4 and its working fine, my question is how to I configure it to pull out reports. I need to know who actioned which ticket and things like how many tickets were actioned per day or per month? Please help Brighton

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