August 2007 - itsm - OTRS mailing lists

Re: AW: [itsm] Configuratio Items
by Ernesto Silva 28 Aug '07

28 Aug '07

THANK YOU VERY MUCH, ja ja, stupid me, I didn't saw the button before. Again, many thanks. -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay. E-mail: silva(a)ort.edu.uy Tel: (+598-2) 902-1505 ext. 206 Fax: (+598-2) 900-2952 Manuel Hecht wrote: > Hi Ernesto > > Klick on the "New" Button in the Navigation Bar at the top of the page to > add a new CI. > > Have a look at the OTRS::ITSM basic manual for more information: > http://www.otrs.com/en/download/manuals/ > > > Best regards, > Manuel Hecht > > ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > > > -----Ursprüngliche Nachricht----- > Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von > Ernesto Silva > Gesendet: Montag, 27. August 2007 23:14 > An: itsm(a)otrs.org > Betreff: [itsm] Configuratio Items > > Hi, > I'm evaluation OTRS + ITSM and this may be a very stupid question, > but still... How can I add an new Configuration Item like a computer, > software, etc.? I don't want to create a new class, just a new CI. > > Regards, > >

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Configuratio Items
by Ernesto Silva 28 Aug '07

28 Aug '07

Hi, I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? I don't want to create a new class, just a new CI. Regards, -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay. E-mail: silva(a)ort.edu.uy Tel: (+598-2) 902-1505 ext. 206 Fax: (+598-2) 900-2952

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SLA management
by ramms＠aeiou.pt 09 Aug '07

09 Aug '07

I would like to know how I fulfill the SLA within a ticket. For satisfy "First response time" I already discovered that I need to send an e-mail to the customer, and then the countdown in the ticket zoom stops. That was nice! Now, I am trying to satisfy "Update Time" and "Solution Time", but I didn't found how to do it. The time is continually coming down, even when I close the ticket... Can you help me? Thanks! jcg _________________________________________________________ Já conhece o novo AEIOU ? http://www.aeiou.pt

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