October 2008 - itsm - OTRS mailing lists

AdminITSMCIPAllocate problem with spanish
by Aquiles Cohen 01 Jun '10

01 Jun '10

at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl says: <td class="contenthead"> $Text{"Priority"} $Text{"allocate"}: </td> But because $Lang->{'Priority'} = 'Prioridad'; $Lang->{'allocate'} = 'Asignar'; the correct translation must be: "Asignar Prioridad" It's necesary to create a new variable to $Text{"Priority"} $Text{"allocate"}: makes sense. i tried to invert but Package manager show me errors. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com

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Re: [itsm] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2
by francesco.simonini＠sesaspa.it 11 Nov '08

11 Nov '08

I had the same problem. I solved it uninstalling all the ITSM modules and reinstalling them. Bye. Francesco. ----- Original Message ----- Da : Craig Goodyer <craiggoodyer(a)hotmail.com> A : <itsm(a)otrs.org> Oggetto : [itsm] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2 Data : Fri, 3 Oct 2008 08:43:41 +0100 > Hi All, > > I've been playing with setting up various services / sla's > and other config bits n bobs for a few days on OTRS > 2.3.1b3 + ITSM 1.1.2, then upgraded to OTRS 2.3.2 + ITSM > 1.2 On installing the ITSM packages (inc Service > Management etc) the Services I have setup are no longer > viewable in the web interface (however the services and > sla's still exist in the system as they are selectable > when 'Customer's create tickets), and I get the following > error when trying to view the SLA's configuration page: > > > "Software error: > > Can't use an undefined value as an ARRAY reference at > /opt/otrs//Kernel/Modules/AdminSLA.pm line 305. > > For help, please send mail to the webmaster ([no address > given]), giving this error message and the time and date > of the error." > > > Any help on getting back or removing the original > Services/SLA's would be great :) > > Looking further into this I can see the following errors > in the System Log: > > (When checking Service List): > Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No > such ServiceID (2)! Thu Oct 2 17:07:14 2008 error > OTRS-CGI-10 Unknown column 'type_id' in 'field list', > SQL: 'SELECT id, name, valid_id, comments, create_time, > create_by, change_time, change_by , type_id, > criticality_id FROM service WHERE id = ? LIMIT 1' > > (When checking SLA List): > Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No > such ServiceID (1)! Thu Oct 2 17:07:14 2008 error > OTRS-CGI-10 Unknown column 'type_id' in 'field list', > SQL: 'SELECT id, name, valid_id, comments, create_time, > create_by, change_time, change_by , type_id, > criticality_id FROM service WHERE id = ? LIMIT 1' > > i'm assuming then that the database schema needs modifying > to include "type_id" as a field in the service table? Are > any other changes likely to be required to the database? > > Regards > Craig > __________________________________________________________ > _______ Make a mini you and download it into Windows Live > Messenger http://clk.atdmt.com/UKM/go/111354029/direct/01/ > > _______________________________________________ > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: > http://lists.otrs.org/mailman/listinfo/itsm Support or > consulting for your OTRS::ITSM system? => > http://www.otrs.com/ Francesco Simonini Consultant S.E.S.A. S.p.A. Software E Sistemi Avanzati 20131 Milano Italy Via Teodosio, 65 Tel. +39 02 4547 6444 Fax. +39 02 4547 6475 Mobile: +39 348 7411960 E-mail: francesco.simonini(a)sesaspa.it Web: http://www.sesaspa.it ------------------------------------------------------------------------------- This message is for the designated recipient only and may contain privileged or confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email is prohibited. -------------------------------------------------------------------------------

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New install of ITSMCore 1.2.2 to OTRS 2.3.3-01 rpm
by Lance Vermilion 24 Oct '08

24 Oct '08

Hello, I am having problems trying to get things to install correctly via package manager. I installed a brand new OTRS system from this RPM "otrs-2.3.3-01.i386.rpm". I them followed the instruction to install ITSM by first increasing the database max packet size to 20M. I also ran the check script for the DB and otrs and all looks well. I can install the "GeneralCatalog-1.2.2.opm" but not the "ITSMCore-1.2.2.opm". Thank you in advance for any assistance in resolving this. # # ERROR # Comment:Bug Report:Traceback:ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Oct 21 02:35:03 2008 Message: Need File/Package! Traceback (14655): Module: Kernel::Output::HTML::Layout::Error (v1.110) Line: 1289 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.110) Line: 1268 Module: Kernel::Modules::AdminPackageManager::Run (v1.65) Line: 1265 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 # # System info # OS: CentOS 5.1 ./bin/otrs.checkModules o CGI............................ok (v3.15) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Net::POP3::SSLWrapper.......ok (v0.02) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.11) o Net::LDAP......................ok (v0.33) o GD.............................not installed! (not required / for stats) o GD::Text....................not installed! (not required / for stats) o GD::Graph...................not installed! (not required / for stats) o GD::Graph::lines............not installed! (not required / for stats) o GD::Text::Align.............not installed! (not required / for stats) o PDF::API2......................not installed! (not required / for PDF required!) o Compress::Zlib..............ok (v1.42) o XML::Parser....................ok (v2.34) ./bin/CheckDB.pl It looks Ok!

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I need information about Change Management implematation with OTRS
by Marcelo Rito 12 Oct '08

12 Oct '08

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Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2
by Craig Goodyer 03 Oct '08

03 Oct '08

Hi All, I've been playing with setting up various services / sla's and other config bits n bobs for a few days on OTRS 2.3.1b3 + ITSM 1.1.2, then upgraded to OTRS 2.3.2 + ITSM 1.2 On installing the ITSM packages (inc Service Management etc) the Services I have setup are no longer viewable in the web interface (however the services and sla's still exist in the system as they are selectable when 'Customer's create tickets), and I get the following error when trying to view the SLA's configuration page: "Software error: Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Modules/AdminSLA.pm line 305. For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error." Any help on getting back or removing the original Services/SLA's would be great :) Looking further into this I can see the following errors in the System Log: (When checking Service List): Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No such ServiceID (2)! Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 Unknown column 'type_id' in 'field list', SQL: 'SELECT id, name, valid_id, comments, create_time, create_by, change_time, change_by , type_id, criticality_id FROM service WHERE id = ? LIMIT 1' (When checking SLA List): Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No such ServiceID (1)! Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 Unknown column 'type_id' in 'field list', SQL: 'SELECT id, name, valid_id, comments, create_time, create_by, change_time, change_by , type_id, criticality_id FROM service WHERE id = ? LIMIT 1' i'm assuming then that the database schema needs modifying to include "type_id" as a field in the service table? Are any other changes likely to be required to the database? Regards Craig _________________________________________________________________ Make a mini you and download it into Windows Live Messenger http://clk.atdmt.com/UKM/go/111354029/direct/01/

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