Hi,
Running OTRS since the 1.x days we now upgraded from 2.0.4 to 2.2.5 and
ITSM 1.0.5. Installation was pretty easy, we defined Locations, Services
and Response SLA's and connected them.
We have existing Queues eg. FirstLevel, SecondLevel - but it happens
that in CustomerOverview, while creating a new Ticket, the
DropdownFields for SLA and Service are there, but empty?
In AgentView while trying to create eg. an email Ticket, the very same
thing - do i miss anything out ? Is'nt it possible to connect
Services&SLA's to existing Queues ?
Can someone point me into the right direction ?
cheers,
FranzF.