January 2009 - itsm - OTRS mailing lists

AdminITSMCIPAllocate problem with spanish
by Aquiles Cohen 01 Jun '10

01 Jun '10

at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl says: <td class="contenthead"> $Text{"Priority"} $Text{"allocate"}: </td> But because $Lang->{'Priority'} = 'Prioridad'; $Lang->{'allocate'} = 'Asignar'; the correct translation must be: "Asignar Prioridad" It's necesary to create a new variable to $Text{"Priority"} $Text{"allocate"}: makes sense. i tried to invert but Package manager show me errors. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com

3 2

Config Item and Location functionalities with ITSM 1.2.2.
by Aysel Pamuk 31 Mar '09

31 Mar '09

Hello, I have installed OTRS 2.3.3 and ITSM 1.2.2. Before upgrading to ITSM 1.2.2, I had icons such as Location, Config Items in my bar as shown below. Now I would like to install the following packages. ITSMTicket-1.1.3.xml LinkObject2-1.1.3.xml But receive the errors below. How can I have the functionalities Location, Config Item with ITSM 1.2.2? Thanks in advance, Aysel [ OTRS::ITSM 1.2.2 <https://10.0.2.40/otrs/index.pl?> ] Aysel Pamuk (aysel.pamuk(a)gantek.com) 13:15:25 - 01/19/2009 Error: Sorry, can't install/upgrade package, because the framework version required by [..] Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Jan 19 13:15:27 2009 Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.2.8;2.2.x CVS;) does not match your Framework (2.3.3)! Traceback (26070): Module: Kernel::System::Package::_CheckFramework (v1.85) Line: 1789 Module: Kernel::System::Package::PackageInstall (v1.85) Line: 347 Module: Kernel::Modules::AdminPackageManager::Run (v1.65) Line: 1316 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47

5 10

ITSM installation: not properly closed tag 'File'
by Manel Fonte Lestón 02 Feb '09

02 Feb '09

Hello all! This is my first email, I am a new otsm user. I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7 version. Till now no problem; otrs is installed OK, I can access via web browser. But we want install itsm functionalities. When I try install GeneralCatalog-1.1.3.opm from Package Manager <http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80b…>, this error appears: Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at /usr/share/otrs//Kernel/System/XML.pm line 1073, <fh00001GeneralCatalog-1.1.3.opm> line 91. I installed the package libxml-parser-lite-tree-perl and now comes this error: not properly closed tag 'File' I have sought information on the internet but I have not managed to find the problem. Can someone help me? Thank you in advance!

6 11

Decision making link enquiry
by tanww 30 Jan '09

30 Jan '09

Hi all, Does anyone know how to make the decision making link appear when we zoom into a ticket? Best Regards Eve

1 0

Notification Issue
by tanww 29 Jan '09

29 Jan '09

Hi all, If that say a engineer add note to a ticket how, can I start the service of addnote notification to admin? Best Regards Eve

5 6

Import/Export from batch
by Floury, Sylvain 28 Jan '09

28 Jan '09

Hi, I am currently using OTRS 2.2.7 with ITSM 1.1.2 . I am trying to do import / export of my hardware inventory. I have done some template witch are working fine, but now I am trying to use them from script, in order to have weekly/daily status of Use/Spare computers. I tryed to use directly the package "Kernel::System::ImportExport" from the file "ImportExport.pm", but with no success so far, some global param seems to be initiate ($Self? ). Could you please help me to scheduled export ? (If it can be scheduled from the web interface it would be perfect, but I haven't see this kind of option.) Sylvain Floury Nec-Computers SAS

2 2

Enquiry about ticket
by tanww 28 Jan '09

28 Jan '09

Hi all, Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin? Best Regards Eve

3 3

why ticket does not have lock and unlock feature
by tanww 28 Jan '09

28 Jan '09

Hi, I have two tickets that do not have lock and unlock feature.Please advise why is that so? Tks Best Regards Eve

2 2

Help in Notification Management
by Marco Fanuntza 27 Jan '09

27 Jan '09

Hi to all in the [ Notification Management ] tipe :Agent::NewTicket You can enter the field <OTRS_TICKET_Service> in the notification to the user? Thank's

1 0

How to upgrade from 2.3.3 to 2.3.4
by Ken Tang 26 Jan '09

26 Jan '09

This is a very basic question, and I don't see any documentation when upgrading minor versions, but how do you upgrade OTRS 2.3.3 to 2.3.4? I only see documentation for 2.2 to 2.3. I'm assuming I back up my config.pm file and overwrite 2.3.3 with 2.3.4?

1 0